Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is an utter disgrace! They took our final payment for the holiday. Sent us all the final documents and confirmation number. I emailed them to confirm if the hotel in Ibiza is still providing evening entertainment. They basically emailed back saying it is better if I contact the hotel as they may not get a response????? I called and instantly someone picked up the phone. Only to be told the hotel is not opening until the 15th July, we are flying in 3 days time now with no hotel to go to. They have not even contacted us to let us know, I could have just turned with the family to a closed hotel!!!! Fuming is an understatement! Also who has my money?? Not happy”

Helpful Report

Posted 5 years ago

“This company is a joke. They will not respond to any messages. 3 messages sent so far with no response. Found out on facebook my hotel has closed due to refurb caused by covid 19 and not re opening until December. I have been trying to contact sunshine to make other arrangements however they do not respond. However on the website it clearly states they will respond within 48 hours. Terrible service. Such a shame they used to be brilliant!!”

Helpful Report

Posted 5 years ago

“we have a holiday booked in september through sunshine but with the virus i enquired about changing dates to next year,sunshines reply was i had to contact both the hotel and airline and change dates with them then contact sushine who would charge me extra so basically i do their job then have to pay them aswell,i booked a package with them so it should be them who changes everything not me”

Helpful Report

Posted 5 years ago

“Was due to go on holiday 19th May. It was cancelled the week before. I have had one email saying m My holiday was cancelled and I would get a refund in cash. 6 weeks later still no refund and no further emails. Disgusted will not use again. Was told 1 month ago via. Call from me they were still waiting on the flights being refunded I will call again today”

Helpful Report

Posted 5 years ago

“I would select no stars my holiday travelling to ibiza on the 5th of june was cancelled early may I am still waiting for refund and they don't answer messages I have been waiting 4 days for a response and the phone is inactive. Even when booking it wasn't a good experience”

Helpful Report

Posted 5 years ago

“SURAJ BHARDWAJ USING YOUR COMPANY NAME BOOKED US TICKET WITH KLM AND GAVE US YOUR REFERENCE AS SUN49231102L Which we were able to see the booking on KLM site but after paying with your company invoice the telephone stopped working A total of £1788 was paid”

Helpful Report

Posted 5 years ago

“Where's the, refund for our lost flights?.... I don't care if you don't get the money back, we are ABTA protected.... Pay UP!!!”

Helpful Report

Posted 5 years ago

“would give zero but no option. My partner and I have lost our jobs due to the coronavirus and were forced to cancel our booking. The very next day they took the remaining balance of the holiday out of our account without warning in these harsh times. called multiple times to try to reason with them with no joy. CON ARTISTS, DO NOT BOOK YOUR HOLIDAY WITH THESE SCUM!!!!!”

Helpful Report

Posted 5 years ago

“This company is a complete rip off they will take as much money as they can I made a genuine mistake on a booking booked it again wrong date had come up so tried again for a third time tried to ring them to cancel the last 2 bookings off within 12 hours could not get to speak to anyone 3 days later I got an email saying I had 3 bookings and I told them I had been ringing all the numbers to cancel them now they want 2 lots of full price flights and us to pay for the holiday we wanted they have already took 3 booking fees it's an absolute disgrace”

Helpful Report

Posted 5 years ago

“This company is a joke I booked with sunshine for November I could not speak to anyone on the phone I booked for 29th Nov for 4 weeks I didn't get a confirmation so I presumed it had not gone through so booked again I put 29th in and after I had booked I noticed the flights had come up 26th so tried again they came up 28th so I tried ringing sunshine to cancel the last 2 off within 12 hrs of booking could not get through to anyone 3 days later I got an email saying I had 3 bookings with them I explained what had happened and wanted the last 2 bookings taking off they now telling me I have to pay full flight price for each booking how the he'll can I travel to the same hotel 3 times within 3 days now they are refusing to knock the other 2 flights off and still expecting me to pay for the holiday going on the 29th I have already paid 3 booking fees it's discusting”

Helpful Report

Posted 5 years ago

“I have had an email from Martin Lewis who has advised me me claim chargeback from sunshine on credit card,anybody who has not received refund can claim this”

Helpful Report

Posted 5 years ago

“This company have blatantly lied to me and stole my money, wanted to cancel hotel and was informed to pay full cost of flights first then they can cancel hotel, advised not to check in my flights for my flights in June due to cv19, now Ryanair have cancelled my flight and I have asked for refund to be told I cancelled the flights therefore no refund, looked on Ryanair website my flights are still active and can apply for refund or change. I’m a practicing nurse on the front line and have been treated despicably by this company who will pocket my refund. Ryanair have informed me the monies will be sent to the company and it’s up to them to refund. I’ve tweeted pies Morgan and think all disgruntled customers should do the same. I have been treated appallingly by sunshine and on the beach company”

Helpful Report

Posted 5 years ago

“I booked with sunshine holidays jan for a holiday in April, all cancelled and they are absolutely awful refunds and just give one excuse after another and keep blaming the airline for lack of refund.....yet the law states that the travel agent is the one liable for any refund. When I asked for a direct contact with the airline co that THEY paid and are waiting for refund they simply said go to customer services of the airline.... I’m just being shoved from pillar to post and they are absolutely of no use whatsoever.......Very quick to take your money and very slow to abide by the law over refunds”

Helpful Report

Posted 5 years ago

“Booked holiday for 19th March 2020 holiday cancelled..had refund for hotel and transfer but having Zero luck getting our flights money back Sending emails but getting just automated reply NOT HAPPY anyone else having same trouble??”

Helpful Report

Posted 5 years ago

“I had a holiday booked for the Easter holidays but was cancelled I've not been able to get in contact with sunshine holidays i had a refund for the hotel but not the flights. I will never use this company again.”

Helpful Report

Posted 5 years ago

“cannot get any feed back about our refund”

Helpful Report

Posted 5 years ago

“Booked a holiday for March 2020 which understandably was cancelled. I am having absolutely no luck with trying to get either a refund or a voucher. I have been told they are dealing with claims in date order. However, I have been refunded my May departure so what’s happening here. I seem to get an automated reply when I try to contact them. Never again will I deal with this shambolic company”

Helpful Report

Posted 5 years ago

“Initially I thought everything was fine but it seems when there is a problem it's not that easy to get your money back. I've been patient and finally I got an email this morning saying my refund has been approved... This refund is for the hotel only and not the flights and of course there is no way of contacting sunshine.co.uk as emails are "noreply" and the telephone lines are now unmanned. The follow up questions on this survey are a joke too..”

Helpful Report

Posted 5 years ago

“Received an email 3 weeks ago to say my holiday has been cancelled,I have emailed sunshine so many times with reference my refund,They just keep saying they are dealing with it.Not very good customer service but they are quick to take your money.sunshine just give the people what you owe them as this will have a knock on effect on you in the future .”

Helpful Report

Posted 5 years ago

“I too am having big issues getting my refund through. If they dont have the money they should go into administration then we can all claim on ATOL. The worry is if all travel agents and airlines go bust then ATOL wont have the funds to cope with this. Sunshine holidays have always been good in the past. Not anymore - im just waiting for them to go into administration.”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews