Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

“cannot get any feed back about our refund”

Posted 5 years ago

“Booked a holiday for March 2020 which understandably was cancelled. I am having absolutely no luck with trying to get either a refund or a voucher. I have been told they are dealing with claims in date order. However, I have been refunded my May departure so what’s happening here. I seem to get an automated reply when I try to contact them. Never again will I deal with this shambolic company”

Helpful Report

Posted 5 years ago

“Initially I thought everything was fine but it seems when there is a problem it's not that easy to get your money back. I've been patient and finally I got an email this morning saying my refund has been approved... This refund is for the hotel only and not the flights and of course there is no way of contacting sunshine.co.uk as emails are "noreply" and the telephone lines are now unmanned. The follow up questions on this survey are a joke too..”

Helpful Report

Posted 5 years ago

“Received an email 3 weeks ago to say my holiday has been cancelled,I have emailed sunshine so many times with reference my refund,They just keep saying they are dealing with it.Not very good customer service but they are quick to take your money.sunshine just give the people what you owe them as this will have a knock on effect on you in the future .”

Helpful Report

Posted 6 years ago

“I too am having big issues getting my refund through. If they dont have the money they should go into administration then we can all claim on ATOL. The worry is if all travel agents and airlines go bust then ATOL wont have the funds to cope with this. Sunshine holidays have always been good in the past. Not anymore - im just waiting for them to go into administration.”

Helpful Report

Posted 6 years ago

“had a holiday booked for turkey on the 9/5/2020 had an email giving us a chance to cancel with this covid19 with the world up the wall we took there request then to be told they are taking 30%plus £25pp out of the money we have paid totally ripped us off knowing people can’t travel wouldn’t book with this company ever gain beware”

Helpful Report

Posted 6 years ago

“I do not recommend They cancelled our trip because of the COVID19 and they don't wan't to refunded our money Do not buy trips from them They are scammers I have always bought trips from website on the beach and this travel agency is highly recommendable They always refunded money if I had to cancel the trip without any problems And my fault is that this time I bought trip from sunshine website I regret it very much Be careful people and do not buy trips from them It is better to add more money and use a travel agency that is fair and competent”

Helpful Report

Posted 6 years ago

“I do not recommend They cancelled our trip because of the COVID19 and they don't wan't to refund our money Do not buy trips from them They are scammers I have always bought trips from website on the beach and this travel agency is highly recommendable They always refunded money if I had to cancel the trip without any problems And my fault is that this time I bought trip from sunshine website I regret it very much Be careful people and do not buy trips from them It is better to add more money and use a travel agency that is fair and competent”

Helpful Report

Posted 6 years ago

“Very DISHONEST company Booked a full package holiday due to be traveling on the 27th of March. Due to COVID 19 they cancelled the booking. Now, they are REFUSING to give me a Full Refund. Vouchers anyone??? I have contacted the Citizen Advice, they confirmed what I thought. The Law says: "If there are exceptional circumstances before you leave: You can cancel your holiday without having to pay a fee. You’ll get a full refund but won’t be entitled to any compensation. The exceptional circumstances must be at or near your destination. They must have a significant effect on your holiday or on getting there - like if planes can’t fly there because of volcanic ash. Examples of exceptional circumstances include: - war - a serious disease - natural disasters - like floods, earthquakes or weather conditions" It is very, very simple: there are exceptional circumstances before travelling, the LAW says I am entitled to a full refund. I have asked them repeatedly for a full refund, they keep refusing. Their internal answering messaging is answered like robots, without even reading my messages and they even just had the courage to change the subject of MY messages, from “Refund owned” to “Holiday effected”. That leaves me no other alternative than take them to Court or even quicker take the “chargeback” through my Bank. What a bunch of dishonest people. NEVER again.”

Helpful Report

Posted 6 years ago

“THE COMPANY ARE A BUNCH OF THIEVES!!! BEWARE... I have booked a holiday to Malta all inclusive on 15.03.20 to return on 19.03.20 but due to the covid19 my holiday got cancelled by sunshine on 13.03.20 and I received an email from them to say I will get a refund of £368.56!! HOWEVER, after many countless and endless amount of messages going back and forth for almost two weeks I only got a partial refund of £270.80!!! WHICH IS NOT CORRECT!! I paid you lot £368.56 so I expect the full amount back, not a partial refund!! Now they are saying they can not refund me unless the airline refunds them £97.76 but that is NOT my problem you dimwits!! I PAID YOU £368.56 SO I EXPECT THAT MONEY BACK FROM YOU!! WHERE THE HELL IS THE REST OF MY MONEY???!! I AM STILL OWED £97.76!!! I WILL NOW HAVE TO TAKE THEM TO COURT AS THIS IS GETTING BEYOND A JOKE!! THE FACT YOU ARE CLOSING MY REQUESTS WITHOUT ACTIONING MY REMAINING REFUND SPEAKS VOLUMES OF YOU AS A COMPANY!! People please please do not book with them!!! They steal your money and do not refund you the full amount that you are rightly owed!!”

Helpful Report

Posted 6 years ago

“Booked a hotel for the 21/03/20 in Gran Canaria. Sunshine cancelled the holiday on the 15th saying I would be refunded, however after loads of messages was told I wasn't ATOL protected so wouldn't get a penny back. What difference does it make? Does that mean they can cancel any holiday anytime and keep your cash?.Needless to say I won't be booking through sunshine again”

Helpful Report

Posted 6 years ago

“We booked a hotel with you to stay in Tenerife on March 21 ,sent a email ,that the government were telling people not to go,,and tried to change the date due to the coronavirus, had a email to say you are looking into it, but still, nothing ,spoke to my insurance,who said there is no they have payed for a hotel which is closed, please return my money ,or I will go to the small courts to reclaim it and the television consumers programs”

Helpful Report

Posted 6 years ago

“AVOID THIS SHODDY COMPANY AT ALL COSTS!!!! They have emailed me on 13.03.20 at 3.42pm to say my holiday has been cancelled and will be refunded due to the travel ban for Malta. They have failed to action my refund so far!!!! They have cheekily closed their phone lines so customers like myself won’t be able to contact them at this time of crisis!!! I have emailed them so many times over course of 5 days and all they have said is that someone from their so called operations team will be in contact to discuss my refund and yet no one has!! One is telling me it has refunded, the other is telling me someone will be in contact to discuss!! There’s nothing to discuss except you lot to GIVE ME MY MONEY BACK!!!! WHY DO I HAVE TO CHASE AFTER MY OWN MONEY!!!!! NEVER WILL I EVER BE BOOKING WITH THIS COMPANY EVER AGAIN, NOT A VERY GOOD FIRST IMPRESSION!!! BOOK AT YOUR OWN PERIL BUT I WOULD AVOID, AVOID! I HAD TO RAISE A CHARGEBACK CLAIM THROUGH MY CREDIT CARD.”

Helpful Report

Posted 6 years ago

“AVOID THIS SHODDY COMPANY AT ALL COSTS!!!! They have emailed me on 13.03.20 at 3.42pm to say my holiday has been cancelled and will be refunded due to the travel ban for Malta. They have failed to action my refund so far!!!! They have cheekily closed their phone lines so customers like myself won’t be able to contact them at this time of crisis!!! I have emailed them so many times over course of 5 days and all they have said is that someone from their so called operations team will be in contact to discuss my refund and yet no one has!! One is telling me it has refunded, the other is telling me someone will be in contact to discuss!! There’s nothing to discuss except you lot to GIVE ME MY MONEY BACK!!!! WHY DO I HAVE TO CHASE AFTER MY OWN MONEY!!!!! NEVER WILL I EVER BE BOOKING WITH THIS COMPANY EVER AGAIN, NOT A VERY GOOD FIRST IMPRESSION!!! BOOK AT YOUR OWN PERIL BUT I WOULD AVOID, AVOID! I HAD TO RAISE A CHARGEBACK CLAIM THROUGH MY CREDIT CARD.”

Helpful Report

Posted 6 years ago

“Worst ever customer service was due to fly to Tenerife today got our flight money back from jet2 sunshine won’t reply to any emails and phone lines have been switched off need my money back for Hotel never will I use these again terrible customer service”

Helpful Report

Posted 6 years ago

“Booked for Egypt on the 23rd March but the holiday is cancelled now. This company do nothing to let you know whats happening, they don't respond to emails and the phone lines are closed !!! Never ever will i book with Sunshine again or any other online place such as the parent On The Beach, if any remain open after this.”

Helpful Report

Posted 6 years ago

“We was due to fly out on the 19th all inclusive to Cyprus and are due a refund due to the coronavirus. We heard from them via Email On Friday but since then they are NOT responding to emails and phone lines are closed! Please do not booking anything with this company. I Will post an update if I hear from them. Very disappointed.”

Helpful Report

Posted 6 years ago

“We booked a hotel with sunshine for March 21 in Tenerife, we cancelled it last Saturday due to the coronavirus,we are not under ABTA, because it was only the hotel,I can’t see the hotel being payed by sunshine, but think it very unfair ,we have got go to insurance to claim our money back, not sure if will have it”

Helpful Report

Posted 6 years ago

“Had trouble booking my family holiday as each time I selected a hotel it was not available and they took my deposit and trying to charge for cancellation would not recommend at all and will not be booking with these again!”

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Sunshine.co.uk Reviews

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