Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.76

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still trying to cancel or postpone a holiday which was booked for December. Can't get hold of anyone. No answers, no assistance. This is honestly appalling. Scam for real. Stay clear now and in the future. We are all worried.”

Helpful Report

Posted 3 years ago

“I have received an email from sunshine.co.uk stating: "your refund has been approved and is ready for collection. You can collect the refund by visiting the My Sunshine section of our website." However when I click the link in the email there is no reference to the refund at all and instead it takes me to a dead end. I cannot get through to anyone to resolve this situation on the phone. I expect at some point the company will try to blame me for having not 'collected' the refund in time, even though they have provided no mechanism for me to do so. If anyone works for sunshine.co.uk would you kindly explain how I go about collecting my refund?”

Helpful Report

Posted 3 years ago

“Cant contact sunshine holidays trying to cancel phone lines not accepting calls and can’t email disgraceful”

Helpful Report

Posted 3 years ago

“The test of a good company is how they react when it all goes wrong - Sunshine has failed the test. My holiday was cancelled at the beginning of April 2020 as I was due to travel on the 24th April 2020 my friend and I are still waiting for the flight refund - Sunshine now ignore my emails and just send out a blanket email stating that TUI have not refunded back to them. ATOL haven't helped as they state that as long as Sunshine do not refuse the refund there is no case to answer. The bank will not recall the payment to Sunshine because they state that the holiday is ATOL protected and so it goes on... round and round in circles”

Helpful Report

Posted 3 years ago

“This a fraud and fake company. Don’t be fooled by the website the guy is sitting in Pakistan and making a fool of people . Please be aware . They scammers . There is no agency with no information no communication and no response .”

Helpful Report

Posted 3 years ago

Hi Shafi Islam, Thank you for your review, I would like to confirm what you have stated in the review is false and incorrect information that is misleading to our customers. Sunshine.co.uk is a UK based company with no colleagues working in Pakistan. We are a fully registered ABTA member that only UK based companies are able to register with. Kind Regards Sunshine.co.uk

Posted 3 years ago

“We still have no holiday confirmation or cancellation information and are departure date is in 5 days.”

Helpful Report

Posted 3 years ago

“I have tried several attempts to get hold of Sunshine Holidays, automated telephone message when you call them and now automated email response when you contact them via My Booking. I booked my Cyprus holiday for September in February and due to Covid I want to move my holiday to next year but NO-ONE is responding from this company - what is going on?????”

Helpful Report

Posted 3 years ago

“Noone answers messages, how can I contact these people???? My last payment due on 9th july but I cant go on the holiday as have government letter saying I cant leave home till august. what can I do?”

Helpful Report

Posted 3 years ago

“We wanted to transfer our holiday to next year due to covid Very unhelpful advised I had find flight hotel prices etc get back to them when I booked package holiday The hotel next year 1400 more I can't afford that so i am having to go in August I'm so worried No help on if waterpark facilities etc available no response email hotel either left in limbo”

Helpful Report

Posted 3 years ago

“Try to change my holiday after 2 weeks still nothing so have cancelled it and within 3 hours they have reply wouldn't use again”

Helpful Report

Posted 3 years ago

“We have requested a change of hotel and no one is even bothered to come back to us. The telephone number provided on the website does not work either ! We feel ignored and are totally not assured regarding our holiday.”

Helpful Report

Posted 3 years ago

“Scammers.... stay away Do not have ETOL protection. Once paid your money is gone.”

Helpful Report

Posted 3 years ago

“They are deplorable cannot phone them won’t answer messages final payment due out tomorrow I believe my hotel is shut till 17 July and am booked for 15 July so will arrive and hotel will be shut. Disgraceful. Take note of what I say don’t book with them. Also still waiting on refund from April holiday”

Helpful Report

Posted 3 years ago

“Absolute joke. Booked and took my card details . Only to then email me saying they would confirm the holiday in 48hrs 😂 my understanding of booking holidays is when you pay that’s it confirmation is automatic !! So I booked with another provider got confirmation straight away . 23 hrs later I get an email saying confirmation has gone ahead and holiday is booked.. That is when I also got the terms and conditions sent . Explaining if I cancel then I get rumped. At not point did I agree to any of this And to top it off you cant actually speak to anyone.. The phone just plays a message then cuts you off And the text service is automated rubbish .. Been booking holidays over 20 years 2/3 times a year .. Worst experience EVER”

Helpful Report

Posted 3 years ago

“This company is an utter disgrace! They took our final payment for the holiday. Sent us all the final documents and confirmation number. I emailed them to confirm if the hotel in Ibiza is still providing evening entertainment. They basically emailed back saying it is better if I contact the hotel as they may not get a response????? I called and instantly someone picked up the phone. Only to be told the hotel is not opening until the 15th July, we are flying in 3 days time now with no hotel to go to. They have not even contacted us to let us know, I could have just turned with the family to a closed hotel!!!! Fuming is an understatement! Also who has my money?? Not happy”

Helpful Report

Posted 3 years ago

“This company is a joke. They will not respond to any messages. 3 messages sent so far with no response. Found out on facebook my hotel has closed due to refurb caused by covid 19 and not re opening until December. I have been trying to contact sunshine to make other arrangements however they do not respond. However on the website it clearly states they will respond within 48 hours. Terrible service. Such a shame they used to be brilliant!!”

Helpful Report

Posted 3 years ago

“we have a holiday booked in september through sunshine but with the virus i enquired about changing dates to next year,sunshines reply was i had to contact both the hotel and airline and change dates with them then contact sushine who would charge me extra so basically i do their job then have to pay them aswell,i booked a package with them so it should be them who changes everything not me”

Helpful Report

Posted 3 years ago

“Was due to go on holiday 19th May. It was cancelled the week before. I have had one email saying m My holiday was cancelled and I would get a refund in cash. 6 weeks later still no refund and no further emails. Disgusted will not use again. Was told 1 month ago via. Call from me they were still waiting on the flights being refunded I will call again today”

Helpful Report

Posted 3 years ago

“I would select no stars my holiday travelling to ibiza on the 5th of june was cancelled early may I am still waiting for refund and they don't answer messages I have been waiting 4 days for a response and the phone is inactive. Even when booking it wasn't a good experience”

Helpful Report

Posted 3 years ago

“SURAJ BHARDWAJ USING YOUR COMPANY NAME BOOKED US TICKET WITH KLM AND GAVE US YOUR REFERENCE AS SUN49231102L Which we were able to see the booking on KLM site but after paying with your company invoice the telephone stopped working A total of £1788 was paid”

Helpful Report

Posted 3 years ago

Sunshine.co.uk is rated 4.8 based on 15,321 reviews