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Sunshine.co.uk Reviews

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Sunshine.co.uk 5 star review on 15th November 2016

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Sunshine.co.uk 5 star review on 13th November 2016

Donald Torrance

Sunshine.co.uk 5 star review on 12th November 2016

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Sunshine.co.uk 5 star review on 11th November 2016

Martin Barraclough

Sunshine.co.uk 5 star review on 8th November 2016

Douglas Glendenning

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on a refund that was suppose to gave been issued in late Sept/oct due to flights being changed. Despite many emails messages and calls I'm still waiting. I get emails promising refund being issued and then told to have patience. This wasnt even to do with covid as it was a change of airport and times that didnt suit. I contacted that airline direct and was told refund had been sent but sunshine dispute this. Will never book another holiday with this company and will go out of my way to make sure no one else does.”

Posted 3 years ago

“You don’t honour full refunds during Covid”

Posted 3 years ago

“Do not book with these, we were all booked, price sorted, confirmation sent last year to be told this month they have cancelled our booking over a pricing error they wanted to charge me £8000 more. What aloud of rubbish this has been booked since February and was confirmed by advisor and Email. So they cancelled our hotel to offer what they think is a like for like ( not in a million years it’s like fo like) avoid if I was you. The upsetting thing is I would have loved the to go to this hotel It was booked for my 40th with family, and there is nothing I can do about it.”

Posted 3 years ago

“Absolutely terrible company. They have no phone lines. They do not respond to messages. The hotel room I booked was closed during my intended stay due to Covid. However, they would not refund me in full. As the hotel was closed, I could not stay. Therefore, I should have received a full refund. Extremely disappointing.”

Posted 3 years ago

“:::: Do Not Use - Scam Company ::: Was due to fly as a family of four in August to Majorca and booked a package holiday - flights and hotel, with them. A week before our departure I received an email saying my holiday was canceled. The hotel refund came through 3 days later. Chased them for three months for my Ryanair flight refund which cost £1500. Sunshine Holidays is refusing to refund because the flights still went. Travel insurance doesn't cover us. ABTA no help. Credit Card company are still looking into it. AVOID AT ALL COSTS. THE COMPANY HAS EVEN TAKEN ITSELF OFF ATOL AND ABTA PROTECTION”

Posted 3 years ago

“Booked a holiday with sunshine Due to covid cancelled. It was a package holiday so we received money back for what we had already paid but was told by customer services we would need to wait for easy Jet for a refund for the flights. Our Hoilday was due in August 2020 And it is now December. we have tried several times to contact easyJet until now we couldn’t get hold of them,, tonight be finally spoke to easyJet they have have informed us that they sent a voucher to Sunshine holidays On the 10th of August to date we have not been contacted by sunshine to let us know they received a voucher. we didn’t request a voucher in actual fact we told Sunshine holidays we wanted a refund not a voucher. This is absolutely disgraceful and sunshine need to get a grip of the customers they owe money to And not assume that their customers would like a voucher rather than a cash refund which we are entitled to.never again would I book holiday through sunshine the customer service is poor they don’t answer the phones I would never ever ever recommend this service”

Posted 3 years ago

“Have been waiting months for a response to my complaint the initial reply did not address my request for recompense and so I emailed again abs have had no response Very disappointed I still hold out hope someone will respond”

Posted 3 years ago

“Scam I booked the ticket with Omer he is a fraud he took the money in company Account and issue me the ticket when I called Emirates for conformation they said your agent cancelled you reservation and now he is not giving the response of my calls email and massages.he took £ 850/- Please be careful this company is fraud They are dealing from outside UK Please see the attachment Thanks”

Posted 3 years ago

“SCAM company They issue me the reservation number took the money by transfer in to the bank account and after a day they cancelled the reservation. I called emirate they said your reservation was cancelled by the agent because of non payment Now they are not answering the call Please don’t book your ticket with this company they’re fake Thanks”

Posted 3 years ago

“Booked a package holiday with flights with 2 different airlines. One of the flights was cancelled and i found out by chance as i checked online. I tried for hours to get through on phone, left a message online to say i will book another flight and to leave holiday as it is, also asked for them to call me, called again and again eventually got through after nearly 3 hours to find out they cancelled the whole of my holiday, why would they do that without talking to me first, asked them to reinstate my holiday but they could only reinstate the flight, ended up with flights and no accommodation, took months to get a refund and am almost £200 out of pocket, bad way to conduct a business.”

Posted 3 years ago

“Why don't you reply”

Posted 3 years ago

“Why am I still waiting for my refund”

Posted 3 years ago

“Still waiting for my refund”

Posted 3 years ago

“SCAM company - wont refund holidays that were disrupted due to COVID - the hotel i booked in 2019 (so pre covid) cas closed due to covid, so sunshine just shoved me in a different hotel - the new hotel didnt have the same facilities (spa) and was in a different resort - yet was the same price ????? sunshine couldnt care less. lost out on flights and hotel. customer service @ this company is non existent. will never book another holiday with sunshine or on the beach (same company) the staff couldnt care less. said to claim on my insurance. (i still have to pay £100 excess) AVOID THIS SHAMBLES OF A COMAPNY”

Posted 3 years ago

“We are so disappointed! We have been robbed in closed apartament! Robbers had a key and there wasn't any sign break in. They stolen all our clothes, cosmetics, money, everything!!! The owner didn't help at all. He never asked we need something! He never answered for messages. Nothing! We had to boiled water i the kettle to made bath for kids as there wasn't hot water all the time!!!! Definitely not recommended!!!! Never again”

Posted 3 years ago

“they r cheater dont ever book anuthing from this sunshine”

Posted 3 years ago

“What went wrong lol.... what went right? Ignorant, unhelpful, incompetent .. what else is there to say about such an awful company. Due to go away at xmas, I have been trying for 6 weeks to reschedule the holiday but clearly no one knows how to answer a phone let alone the intelligence to understand, comprehend and respond to an email. To add insult to injury I have just received an email to say my holiday is still scheduled to go ahead ... err to a country that is restricted by the FCDO for essential travel only.... come on !!!”

Posted 3 years ago

“Living in a lock down in Wales,and being told its not permissable/illegal to travel abroad and face a hefty fine if I get caught going,I find it disgraceful by sunshine holidays to be told, as the travel was lifted,the holiday cannot be cancelled,but surely a local lockdown by the Welsh government stating its illegal to travel abroad should mean that's the law, please clarify sunshine holidays, or speak to the Welsh government and get the facts as I'm due to travel 30th oct”

Posted 3 years ago

“kept £90 from our booking for admin fee even though their email said they wouldnt, then got a message later saying fees are non refundable”

Posted 3 years ago

“Booked to go to Egypt on 14/09/2020. We received an email to say it had been cancelled and that that will refund the hotel but will take sometime to refund the flights with no date in site. They could of put us on the Wednesday flight but never opted to do this. I sent them email and had no response. I sent them a letter special delivery signed for to their finance director of finance asking for the money back within 14 days. No Reply!!! I have taken the matter to the small claims court. They have not responded to that!! so what was almost £450 is now going to cost them £900. I get the covid-19 thing and things change but not to get in touch with you or reply back is insulting when they have your money.”

Posted 3 years ago

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Sunshine.co.uk is rated 4.8 based on 15,321 reviews