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Sunshine.co.uk Reviews

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Sunshine.co.uk 5 star review on 15th November 2016

Sunshine.co.uk 5 star review on 14th November 2016

Sunshine.co.uk 5 star review on 13th November 2016

Donald Torrance

Sunshine.co.uk 5 star review on 12th November 2016

Marjanca Stritof

Sunshine.co.uk 5 star review on 11th November 2016

Martin Barraclough

Sunshine.co.uk 5 star review on 8th November 2016

Douglas Glendenning

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunshine Holidays sent me a confirmation email for my money to be returned to my bank account for my covid cancelled holiday in May yet they have failed to return my money as of now 16th September 2020. Do not use this company and do not use a company 'On The Beach' that may be connected to Sunshine Holidays. THIEVES.”

Posted 3 years ago

“DO NOT BOOK anything with these cowboy they will take your money and not return it ask them how many people are still waiting for there refunds they are airline scrappers they do not represent any airline the government should take firms like this to court for misrepresentation”

Posted 3 years ago

“Booked to go May 9th gone, Sunshine.co.uk canceled due to the coronavirus, now September still no refund don't answer messages can't get through by phone. This company is bad AVOID .”

Posted 3 years ago

“Could not get hold of anyone by phone or message Which I tried in many occasions and resulting in having t cancel holiday which I didn’t want to do Losing my deposit and having to pay a cancellation fee I just needed advise from sunshine which I was unable to get”

Posted 3 years ago

“The holiday to Turkey in the club Chicago Hotel was not what you sold us is was like staying in a hostel they said harf board we had to pay for the breakfast and dinner how that harf board you are selling package holiday that are not true”

Posted 3 years ago

“I cancelled my holiday to Spain on the 9th August. This company said the cancellation fee was £250. Because I paid £60 deposit I was due £190. Since then 2 payments were taken of £144.67 together with £46.27, and then another payment of £143.67. That amounts to £593. They are stealing from our bank accounts. I am absolutely fuming and have contacted the fraud dept at our bank. We have booked over 3 holidays a year with them for a fair amount of years. But no more wouldn’t touch them with a barge pole now. There’s no way to get in contact with them which is very frustrating.”

Posted 3 years ago

““They have scammed me please don’t trust them ‏.No one response the phone call.”

Posted 3 years ago

“After 3 months, I'm still waiting for a refund! easyJet have refunded my money to Sunshine yet they withold it from me. No communication, just automated emails. Such a shame to destroy a brand like this.”

Posted 3 years ago

“Terrible customer service when trying to change holiday due to COVID 19”

Posted 3 years ago

“AVOID AVOID AVOID”

Posted 3 years ago

“Had to give 1 as couldn't give 0. Booked short break, after I hit payment button do I then get told everything is unconfirmed. Next day I get a phone call saying it's unconfirmed because airline have increased the return flight price by £700. I stated as far as I knew when I hit pay button everything is done. But no, their systems aren't live and this is normal. It's not, I've booked holidays online for many years and this is not the case. After trying to argue the point their agent hangs up on me. This has left me with no opportunity to find somewhere else as Portugal is rapidly selling out due to covid 19. They is called misrepresentation of advertising and mis-selling of goods to which I'm now in the process of starting a legal case against them, you picked the wrong person. These companies struggle through lockdown but as soon as it's possible go back to their greedy ways in messing people around. Cheers Sunshine and On The Beach, I shall now start to put this out to as many social media outlets as possible and will never give them any of my custom again. Please don't bother replying 'im sorry to hear you're not satisfied with our service, blame covid and we're learning' rubbish, the honest answer is you failed through greed and abysmal customer service.”

Posted 3 years ago

“Like the most recent reviews we are due to travel in 2 weeks and as yet nothing from sunshine. It's a shame as we have used sunshine and on the beach many times and now when we along with 1000s of other people are unable to contact them. Wait times for calls is through the roof today I was number 3 in the q and then 40 Mins later number 41. 24/48 hours turn round on messages is not happening it's now been 5 working days come on”

Posted 3 years ago

“We booked hotel only to Turkey June 15th/23rd. We obviously couldn’t go as no flights & hotel not even open. I have a hotel voucher to hand in on arrival so the hotel have not had my money as yet. I have had no communication from them about cancellation since I made my booking. Tried ringing them numerous times with waits of 140 minutes. After 6 messages sent through my booking I have now been told to get my refund through my insurance. Disgusting I will never book with them again or On the Beach parent company & will tell anyone else I know not to as well. Have put it in the hands of Resolver now”

Posted 3 years ago

“I cannot get in contact with this company and due to fly out to balearic islands on the 3rd of sept 2020 and cant risk it as I have ms. So I wanted to change it or get a refund and cant get a hold of them to talk about it.”

Posted 3 years ago

“Rubbish, you are ripping people of by taking payments early from banks without permission of the payee, unprofessional ripoff company.”

Posted 3 years ago

“It is impossible to get through on the phone to customer services. I understand the issues everyone is facing during COVID-19 but stop allowing people to book. I have a trip booked for Egypt 03/09/2020 and I just cannot get through to anyone about some issues. You call at 10 a.m. start in queue at No.23 with 20 min wait time, 1 hour and a half later I am No.96 in the queue - Ridiculous. I do not believe for one minute anyone is answering calls there, even though they claim to be. This is happening daily! Sending messages that are not getting any response and now I am completely unaware if this holiday will go ahead or not with only 2.5 weeks to go!”

Posted 3 years ago

“They charged me twice for airport transfer. First collect my money 29 July 44.86£ then 18 august full amount hotel plus airporttransfer. Its looks like my airport transfer cost me 89.72£. Contact with them is impassable. Not recommended.”

Posted 3 years ago

“We have a holiday book to majorca for 30th of August our hotel is closed and we wont to take the holiday over for next year we tasted them and there said it's going to cost us 1500 pound to change over or we lose 1500 for cancelling it so what do I do”

Posted 3 years ago

“Am very Shocked this sunshine.co.uk they scammed us I can’t believe it it’s happening in UK ????”

Posted 3 years ago

“They have scammed me please don’t trust them ‏.”

Posted 3 years ago

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Sunshine.co.uk is rated 4.8 based on 15,321 reviews