Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a package holiday with flights with 2 different airlines. One of the flights was cancelled and i found out by chance as i checked online. I tried for hours to get through on phone, left a message online to say i will book another flight and to leave holiday as it is, also asked for them to call me, called again and again eventually got through after nearly 3 hours to find out they cancelled the whole of my holiday, why would they do that without talking to me first, asked them to reinstate my holiday but they could only reinstate the flight, ended up with flights and no accommodation, took months to get a refund and am almost £200 out of pocket, bad way to conduct a business.”

Helpful Report

Posted 5 years ago

“Why don't you reply”

Helpful Report

Posted 5 years ago

“Why am I still waiting for my refund”

Helpful Report

Posted 5 years ago

“Still waiting for my refund”

Helpful Report

Posted 5 years ago

“SCAM company - wont refund holidays that were disrupted due to COVID - the hotel i booked in 2019 (so pre covid) cas closed due to covid, so sunshine just shoved me in a different hotel - the new hotel didnt have the same facilities (spa) and was in a different resort - yet was the same price ????? sunshine couldnt care less. lost out on flights and hotel. customer service @ this company is non existent. will never book another holiday with sunshine or on the beach (same company) the staff couldnt care less. said to claim on my insurance. (i still have to pay £100 excess) AVOID THIS SHAMBLES OF A COMAPNY”

Helpful Report

Posted 5 years ago

“We are so disappointed! We have been robbed in closed apartament! Robbers had a key and there wasn't any sign break in. They stolen all our clothes, cosmetics, money, everything!!! The owner didn't help at all. He never asked we need something! He never answered for messages. Nothing! We had to boiled water i the kettle to made bath for kids as there wasn't hot water all the time!!!! Definitely not recommended!!!! Never again”

Helpful Report

Posted 5 years ago

“they r cheater dont ever book anuthing from this sunshine”

Helpful Report

Posted 5 years ago

“What went wrong lol.... what went right? Ignorant, unhelpful, incompetent .. what else is there to say about such an awful company. Due to go away at xmas, I have been trying for 6 weeks to reschedule the holiday but clearly no one knows how to answer a phone let alone the intelligence to understand, comprehend and respond to an email. To add insult to injury I have just received an email to say my holiday is still scheduled to go ahead ... err to a country that is restricted by the FCDO for essential travel only.... come on !!!”

Helpful Report

Posted 5 years ago

“Living in a lock down in Wales,and being told its not permissable/illegal to travel abroad and face a hefty fine if I get caught going,I find it disgraceful by sunshine holidays to be told, as the travel was lifted,the holiday cannot be cancelled,but surely a local lockdown by the Welsh government stating its illegal to travel abroad should mean that's the law, please clarify sunshine holidays, or speak to the Welsh government and get the facts as I'm due to travel 30th oct”

Helpful Report

Posted 5 years ago

“kept £90 from our booking for admin fee even though their email said they wouldnt, then got a message later saying fees are non refundable”

Helpful Report

Posted 5 years ago

“Booked to go to Egypt on 14/09/2020. We received an email to say it had been cancelled and that that will refund the hotel but will take sometime to refund the flights with no date in site. They could of put us on the Wednesday flight but never opted to do this. I sent them email and had no response. I sent them a letter special delivery signed for to their finance director of finance asking for the money back within 14 days. No Reply!!! I have taken the matter to the small claims court. They have not responded to that!! so what was almost £450 is now going to cost them £900. I get the covid-19 thing and things change but not to get in touch with you or reply back is insulting when they have your money.”

Helpful Report

Posted 5 years ago

“Sunshine Holidays sent me a confirmation email for my money to be returned to my bank account for my covid cancelled holiday in May yet they have failed to return my money as of now 16th September 2020. Do not use this company and do not use a company 'On The Beach' that may be connected to Sunshine Holidays. THIEVES.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK anything with these cowboy they will take your money and not return it ask them how many people are still waiting for there refunds they are airline scrappers they do not represent any airline the government should take firms like this to court for misrepresentation”

Helpful Report

Posted 5 years ago

“Booked to go May 9th gone, Sunshine.co.uk canceled due to the coronavirus, now September still no refund don't answer messages can't get through by phone. This company is bad AVOID .”

Helpful Report

Posted 5 years ago

“Could not get hold of anyone by phone or message Which I tried in many occasions and resulting in having t cancel holiday which I didn’t want to do Losing my deposit and having to pay a cancellation fee I just needed advise from sunshine which I was unable to get”

Helpful Report

Posted 5 years ago

“The holiday to Turkey in the club Chicago Hotel was not what you sold us is was like staying in a hostel they said harf board we had to pay for the breakfast and dinner how that harf board you are selling package holiday that are not true”

Helpful Report

Posted 5 years ago

“I cancelled my holiday to Spain on the 9th August. This company said the cancellation fee was £250. Because I paid £60 deposit I was due £190. Since then 2 payments were taken of £144.67 together with £46.27, and then another payment of £143.67. That amounts to £593. They are stealing from our bank accounts. I am absolutely fuming and have contacted the fraud dept at our bank. We have booked over 3 holidays a year with them for a fair amount of years. But no more wouldn’t touch them with a barge pole now. There’s no way to get in contact with them which is very frustrating.”

Helpful Report

Posted 5 years ago

““They have scammed me please don’t trust them ‏.No one response the phone call.”

Helpful Report

Posted 5 years ago

“After 3 months, I'm still waiting for a refund! easyJet have refunded my money to Sunshine yet they withold it from me. No communication, just automated emails. Such a shame to destroy a brand like this.”

Helpful Report

Posted 5 years ago

“Terrible customer service when trying to change holiday due to COVID 19”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews