We booked hotel only to Turkey June 15th/23rd. We obviously couldn’t go as no flights & hotel not even open. I have a hotel voucher to hand in on arrival so the hotel have not had my money as yet. I have had no communication from them about cancellation since I made my booking. Tried ringing them numerous times with waits of 140 minutes. After 6 messages sent through my booking I have now been told to get my refund through my insurance. Disgusting I will never book with them again or On the Beach parent company & will tell anyone else I know not to as well. Have put it in the hands of Resolver now