Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.76

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

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Metrics

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You aren't getting back to me, about getting a refund from the holiday in May”

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Posted 3 years ago

“I booked my holiday for 17th April 2020 to Lanzarote with my sister. Sunshine holiday communication was great no problems all good. Now with what’s happened in the travel Industry which I can understand we got one email to say they would get round to us as they have a high level of enquires. Since then we have had no communication. I have email several emails and no response. We are waiting for over £500 to get back !!! So not happy with sunshine”

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Posted 3 years ago

“Morning Everything was going according to plan until obviously the virus I have emails and phones and cannot get through I would appreciate if somebody could contact me please to advise us what’s going to happen about our refund or change of date. Please advise I would appreciate the help thanking you on this hard times”

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Posted 4 years ago

“Price was greatly inflated after initial booking, need to be aware price you see is NOT what you pay.”

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Posted 4 years ago

“The staff I spoke with over the phone were very helpful. The booking was very misleading. I was asked for an additional £130 after booking the holiday because apparently the hotel hadn't updated their prices with you; that's very poor.”

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Posted 4 years ago

“Very good in general, as I use hotel bookings all the time with them. I would have given 5 stars, but sunshine didn't pay up the correct amount on a popular cashback site. They claimed it refers to the wrong order number, but it doesn't. So a bit disingenuous from someone unfortunately. Had to email cashback site proof that I am correct.”

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Posted 4 years ago

“I have only just booked a holiday, so far so good ask me again afterwards.”

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Posted 4 years ago

“We’ve booked a holiday which we are really happy about but we have booked with friends to stay at the same place. I just found it really disappointing that we had to do 2 separate bookings to get a cheaper holiday but now at risk of being split apart when checking in and arriving at the hotel.”

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Posted 4 years ago

“Well up to know alls goin well .”

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Posted 4 years ago

“The only holiday Ive ever booked that does not confirm your holiday and says the booking is pending then get a Ohio e call they want more money for a better room!!!”

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Posted 4 years ago

“Very clear instruction on website making it simple to use”

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Posted 4 years ago

“Acceptable but website not perfect doesn’t always swap screens.”

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Posted 4 years ago

“Was very easy app to follow and a quick response but disappointed to find the the same holiday later for almost 155 pounds cheaper with travel republic by which time it was to late to cancel ☹️”

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Posted 4 years ago

“Not happy that you have to email and not speak to someone in regards to your holiday booking”

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Posted 4 years ago

“It is still early in the process and so I can't comment too much”

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Posted 4 years ago

“I was a little dissapionted as the first holiday I went to book went up by over 1000 pounds. We had a quote online but because we are a family of 14 we had to phone for confirmation and that's when the increase occured. The holiday we actually booked was effortless and the staff were extremely helpfully and took all the hassle out of booking a holiday. My only criticism of the company is the phone calls cost 13p a minute and ir took me over 3hrs to sort out the holiday because of the initial problem. I have booked with Sunshine before and will definitely book again as the value for money is outstanding.”