Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered a great range of holidays however the website itself was a bit of a pain. My main complaint however is having booked a family holiday for 2 adults and 2 children we were then informed that it does not include any luggage - a family of 4 for a 7 night holiday and no luggage? Although it did include 23kg of hand luggage which is just ridiculous. So at a cost of £240 I have added luggage. Your holidays should come with a luggage allowance - no one holidays with no luggage.”

Helpful Report

Posted 6 years ago

“Wait until the holiday”

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Posted 6 years ago

“Easy and cheap”

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Posted 6 years ago

“Lots of add on's! Holiday looks cheap until you start adding the extras that are now omitted in an attempt to entice you in A necessity like baggage allowance as its not quoted in the price. shuttles or coach to hotel extra and the list goes on .”

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Posted 6 years ago

“Very good holiday company to book with and service was easy to do recommend 100%”

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Posted 6 years ago

“Although the company offers a good price the customer service could be improved”

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Posted 6 years ago

“I got fedown up with the amount of times I tried to book. As informed by staff the website isn't a live representation. It's mega expensive to call the call centre. Emails were not replied too.”

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Posted 6 years ago

“My initial booking was cancelled due to Thomas Cook liquidation. I have booked another holiday with you, but seem to be having a few problems with refunds and bonus.”

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Posted 6 years ago

“Didn't know sunshine was part of on the beach if you book a holiday you want to know straight away that it's booked. Not wait a day”

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Posted 6 years ago

“Very surprised not to receive Hotel Vouchers as soon as full payment has been made”

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Posted 6 years ago

“So far so good, hope there’s no issues. Fingers crossed”

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Posted 6 years ago

“Decent but hard to contact”

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Posted 6 years ago

“your company does the easy bit and the rest is left to the customer”

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Posted 6 years ago

“So far only booked and taking advantage of the split payments as Christmas is just around the corner. My only concern would be the lack of process, like what comes next etc.”

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Posted 6 years ago

“Unable to make online booking, had to make telephone call to make booking and payment”

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Posted 6 years ago

“So far we hAve booked on line, but until the holiday is complete and we are there, we can not right an accurate view as anything could go wrong froM now till them. Best to ask after the holiday”

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Posted 6 years ago

“Not easily contactable after booking. I only wanted to upgrade the seats for the flights. Otherwise very good.”

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Posted 6 years ago

“I had no idea it was onthebeach otherwise I think I may not have bothered but I'd already made the booking.”

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Posted 6 years ago

“disappointed as the hotel we wanted appeared the next day as fully booked . However shareena who rang was very helpful and polite”

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Posted 6 years ago

“Wondered why I had not received the confirmation email, had to ring them twice in the end as they had put down the email address incorrectly!”

Helpful Report

Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,337 reviews