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Sunshine.co.uk Reviews

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Sunshine.co.uk 5 star review on 15th November 2016

Sunshine.co.uk 5 star review on 14th November 2016

Sunshine.co.uk 5 star review on 13th November 2016

Donald Torrance

Sunshine.co.uk 5 star review on 12th November 2016

Marjanca Stritof

Sunshine.co.uk 5 star review on 11th November 2016

Martin Barraclough

Sunshine.co.uk 5 star review on 8th November 2016

Douglas Glendenning

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In a polite word "shocking". I would use much worse!!! We contacted them due to the fact that I found out that the accommodation we had booked was going to be closed for the remainder of the season, not passed on by Sunshine! We have tried to contact them but they're NOT taking calls, only a messaging service, to which they're NOT responding to! We want our money back but this is proving extremely difficult. DO NOT USE THIS COMPANY!!!!!”

Posted 3 years ago

“Terrible customer service. All phone lines only take you to a recorded message saying to message them via their site. When you did message them, it can take a week+ to get a response and then the response is unhelpful. They did not make the effort to contact me when I needed urgent help regarding my booking which was set to start 36 hours from the FCO guidelines change. Because if this delay they missed out on cancelling my flights, hotel and transfer. Everyone I have spoken to has had the same problems with them. Will never use again no matter how cheap they are”

Posted 3 years ago

“Sunshine happy to take the money and send me in Greece where the hotel was closed.they didn't respond to messages and calls,how can i get my money back??the company are scammers.....”

Posted 3 years ago

“Meant to fly out May 19th. Holiday was cancelled 2 weeks before by Sunshine - fully expected to be cancelled - was kept informed during that step. They said would take upto 8 weeks for a refund - STILL waiting - Zero communication from them. We were due to travel with friends - Exact same flights, hotel etc. We decided to book the package via Sunshine - They booked directly with Easyjet and directly with the hotel. They received their Easyjet refund within 28 days of requesting. I'm now almost 90 days since the original date the flight was meant to take off and still zero refund. My booking no longer comes up on the Easyjet website and Sunshine don't respond to any of the messages via their message centre. How can it be that Easyjet can refund within 28 days yet Sunshine can't refund me?? Service is terrible. 100% won't use again. Really desperate for the money but Sunshine don't care.”

Posted 3 years ago

“This is the worst company ever i went to Greece i payed everything for my holiday and when i arrived my hotel was closed they didn't tell that the hotel was closed and they do not communicate at all i had to go by myself to find a hotel.They don't respond on message or on call so i can get my money back.”

Posted 3 years ago

“This company is horrendous. I have been trying to contact them for months, since the beginning of the lockdown. They have closed the phone lines and do not have an email address. They force you to use their online messaging system, which they will not respond to. They carry on and take your deposits, but I'm unable to cancel or amend my dates. The stress they are causing my family and me is too much. How do they get away with it? They have obviously decided to simply not allow any communication so that they still take people's money regardless of whether or not they go on holiday. Crimianal, and dishonest. Do nit ever use them.”

Posted 3 years ago

“For obvious reasons our holiday with Sunshine was cancelled, no blame on their part for that. Received an email 3 days after the cancellation saying I had been refunded. When I check they had refunded me £7, not the £3500 they owe me. No further contact from them. If you try calling it tells you to contact via website, website tells you to call them so it’s impossible to get any contact.”

Posted 3 years ago

“Nothing Sunshine about this holiday company - should have been called Rainy Days ! Absolutely terrible service - they have taken £5000 of our money, want to charge £2300 for us to cancel and when trying to rebook our holiday to next year they make us look up our own flights and then don't even bother to respond with a quote. We are absolutely stuck - don't want to go away this year, got no response about next year and can't get our money back. I am absolutely fuming. Nobody answers the phone and messsages are ignored. If anybody wants to set up a FB page or something may be we can all team up together and kick up a fuss !”

Posted 3 years ago

“Paid my holiday balance a week ago it was due on the 13/9/20 big mistake to pay them earlier they took the payment twice I was unaware of this at the time pushed me into a negative balance at the bank.tried phoning and leaving messages in the (my sunshine) complete and utter joke .seems they have no intention in answering my calls or messages but you took from my account that does not belong to you now it's in the hands of the fraud department at the bank also looks like your keeping the money I've fully paid and overpaid for a holiday in October.(shocking)”

Posted 3 years ago

“Sunshine customer service is absolutely shocking. After finding out our hotel was only doing self catering (we paid all inclusive) and the sister hotel was closed no one from Sunshine has contacted us to let us know or to offer us an alternative and we fly next Tuesday. After taking it up ourselves we didn't want to get to the point where we couldn't go away we messaged other hotels in the same area to see who was open and who was doing all inclusive and we found one so we went on to change to that hotel although it has cost us £217 extra to book this hotel but really sunshine should of contacted us and arranged an alternative. After ringing,emailing and messaging for the past 2 weeks I've still heard nothing and I travel next Tuesday. They also took money for something I never wanted and am struggling to contact them to get that money back. Not happy at all. I will be taking this further to get my money back. Shocking company. Will never use again. The one star is too much for this company.”

Posted 3 years ago

“Company is a total joke I am due to leave for airport In a few hours and I still haven't recieved a call or spoke to anyone the phone lines are terrible to be honest I dnt even think anyone is getting through how can you go from 30 sec back upto 90 min is beyond me there good enough at taking hard earn cash but no prepared to contact anyone for refunds will not be booking again and will be taking it further”

Posted 3 years ago

“Very bad experience am still waiting for my refund Since June no response !!!! Tried to call them to email them to massage them but nothing am very surprised if they are customer service first and last time ??? Scammer”

Posted 3 years ago

“Very poor customer service I had booked flight with sunshine for the 8/07/2020 to Algeria ....I didn’t have any notification from them as my flight been cancelled ??? I did contact them to get my refund for my tickets I did Try to sent them massages I did try to sent emails but yes response on very Shocked of this customer service now I want only my money back and it will be the first and last time I use this Scammer company I’m very disappointed 🤬🤬🤬”

Posted 3 years ago

“Terrible Company, avoid at all costs. Trying to speak to someone here is impossible. I paid over £3000 for a holiday to Greece in early August However when checking website of Hotel I was due to stay at, It showed they would not be opening this year. You would think Sunshine would have know this and possibly let their customers know but no I had to inform them. They told me their operation team would try and find alternative accomodation but this was over a.month ago and nothing. I am due to fly out in less than two weeks and total silence from Sunshine. 8 unanswered messages on customer portal and no chance of getting through to anyone on phone. Gabe it one more go today and had pleasure on being put on hold for TWO hours before they put phone down. Happy to take money but then go on and treat customers with contempt. Avoid Avoid Avoid”

Posted 3 years ago

“It just goes to show that with 99% of these reviews over the past few months being very negative towards this company. They have only replied To a very small number of people. Poor costumer service like everybody else we would like to talk to an adviser but have had no reply from telephone calls, emails and social media since June. Being on hold for hours at a time. Not even a generic message to costumers about final payments. 1 rating is overrating this company. They have taken the money and that is it. Nothing back from them.”

Posted 3 years ago

“Shocking customer service. Can not speak to a human about my flight. Sent messages which get zero response. My friends have been told their flight has been cancelled which is also my flight. They have been given a new flight and refund and im yet to be contacted as i need the same flight as them”

Posted 3 years ago

“No one will speak to me regarding my booked holiday. Tried calling them, we get cut off, I’ve left messages but no one has been in touch. Really frustrating. We go in 3 weeks and the hotel isn’t even open.”

Posted 3 years ago

“The worse holiday company ever!!! Do not give these people your hard earned money. They will not help you with you holiday or any type of refund. They will not answer your messages either. The worsecustomer service I have ever come across 😡😡😡😡😡 They will keep your refund even if it has been refunded by the airline. The will also not help you out with hotel closures ever. This company is an absolute joke. I will tell as many people as I can to not use them ever!!!!!!”

Posted 3 years ago

“Booked hotel only with sunshine for June 2020, flight was cancelled and checking the sunshine website faqs it stated that accommodation would be cancelled too. Not had any communication at all. Messaged them on two occasions to follow up on refund of the hotel, but automated reply doesn’t help as it talks about refund of flights which I’m not interested in as I have had the flight refunded which I booked separately. Sent further messages explaining this and they say a response will happen within 48 hours. I’m still waiting. I’m unable to get through on the telephone. I just want to know my refund will be processed.”

Posted 3 years ago

“Your company is the worst ever, you take people money even when there holiday are cancelled. You dnt reply back to people. Use dnt answer ur phone and put people in a queue for 2/3 hours and when youget to number 2 they cut you off. I wouldn’t recommend anyone use this company I for one will never use them again”

Posted 3 years ago

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Sunshine.co.uk is rated 4.8 based on 15,321 reviews