Sunshine customer service is absolutely shocking. After finding out our hotel was only doing self catering (we paid all inclusive) and the sister hotel was closed no one from Sunshine has contacted us to let us know or to offer us an alternative and we fly next Tuesday. After taking it up ourselves we didn't want to get to the point where we couldn't go away we messaged other hotels in the same area to see who was open and who was doing all inclusive and we found one so we went on to change to that hotel although it has cost us £217 extra to book this hotel but really sunshine should of contacted us and arranged an alternative. After ringing,emailing and messaging for the past 2 weeks I've still heard nothing and I travel next Tuesday. They also took money for something I never wanted and am struggling to contact them to get that money back. Not happy at all. I will be taking this further to get my money back. Shocking company. Will never use again. The one star is too much for this company.