Meant to fly out May 19th. Holiday was cancelled 2 weeks before by Sunshine - fully expected to be cancelled - was kept informed during that step. They said would take upto 8 weeks for a refund - STILL waiting - Zero communication from them.
We were due to travel with friends - Exact same flights, hotel etc. We decided to book the package via Sunshine - They booked directly with Easyjet and directly with the hotel. They received their Easyjet refund within 28 days of requesting.
I'm now almost 90 days since the original date the flight was meant to take off and still zero refund. My booking no longer comes up on the Easyjet website and Sunshine don't respond to any of the messages via their message centre.
How can it be that Easyjet can refund within 28 days yet Sunshine can't refund me??
Service is terrible. 100% won't use again.
Really desperate for the money but Sunshine don't care.
3 years ago
Sunshine.co.uk has a
4.8
average rating
from
15,321
reviews
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