Terrible customer service. All phone lines only take you to a recorded message saying to message them via their site. When you did message them, it can take a week+ to get a response and then the response is unhelpful. They did not make the effort to contact me when I needed urgent help regarding my booking which was set to start 36 hours from the FCO guidelines change. Because if this delay they missed out on cancelling my flights, hotel and transfer. Everyone I have spoken to has had the same problems with them. Will never use again no matter how cheap they are