It is impossible to get through on the phone to customer services. I understand the issues everyone is facing during COVID-19 but stop allowing people to book. I have a trip booked for Egypt 03/09/2020 and I just cannot get through to anyone about some issues. You call at 10 a.m. start in queue at No.23 with 20 min wait time, 1 hour and a half later I am No.96 in the queue - Ridiculous. I do not believe for one minute anyone is answering calls there, even though they claim to be. This is happening daily! Sending messages that are not getting any response and now I am completely unaware if this holiday will go ahead or not with only 2.5 weeks to go!