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Superbalist.com Reviews

1.5 Rating 223 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

1.5

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 5 star review on 8th April 2024

Refilwe Mogorosi

Superbalist.com 1 star review on 17th April 2023

Superbalist.com 1 star review on 17th April 2023

Superbalist.com 1 star review on 22nd March 2023

Superbalist.com 1 star review on 22nd March 2023

Superbalist.com 1 star review on 22nd February 2023

Superbalist.com 1 star review on 4th January 2023

46

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Gucci Made to Measure Pour Homme EDT. Surely is not what I expected, the scent doesn't even last 5 seconds. Undoubtedly so, this is the fake of the product concern. I threw my money in the garbage bin. With perfumes, not certain with other items, don't buy with superbalist, their perfumes are fake. My hard earned money has disappeared into thin air. I can't overemphasise how much I'm disappointed on them but I'm very disappointed”

Superbalist.com 1 star review on 23rd November 2021

Posted 2 years ago

“I placed an order for a pare of sneakers in a UK size 7, when I received my package it was a EUR 39 (which is a UK size 6). I logged an exchange and sent a photo of the wrong shoe size, when I received the exchange it was again an EUR 39. So I phoned Superbalist and explained to them that obviously the people packing the shoes do not understand shoe size convertions, they said they will get back to me. Three days later I received a mail stating that the size I want are out of stock and I should do a refund.”

Posted 2 years ago

“Selling fake Michael Kors perfume without stating it is a PARALLEL IMPORT. This is false advertising from Superbalist. Now I informed them and have to see if they what happens. So disappointed. When I opened the box I immediately realized it was fake as there was a lid on the fake perfume I received from Superbalist.”

Superbalist.com 1 star review on 22nd October 2021

Superbalist.com 1 star review on 22nd October 2021

Superbalist.com 1 star review on 22nd October 2021

Posted 2 years ago

“@superbalist We have been struggling for more than a month to get our refund of R2300 after a system error which did not update my wife's details on your database. We have spent countless hours and money calling and being pushed from pillar to post”

Posted 2 years ago

“I bought couch here on the 2nd of Sept by the 24th the cushion had sunken and wire popping out on the bottom. Also I barely used this couch as I'm a working student and I'm on my desk 8 to 5 after that I'm studying cause it's exam season. I've been struggling for them to assist me they sent a scooter to come fetch it then after that it was a corolla. And they know very well what needs to be collected on their email they sent me they even have a pic of the couch so how they are sending scooter is beyond me. I called them and they say they will call me back.. Or they are escalating. Nothing has happened. I've called them again today on the 30th now they are claiming that they can't assist me I need to call a different number. At this point it's like they trying to scam me so they can say it's past 30 days. But I'm a broke student earning peanuts I saved for months for that couch. I will not let it go.”

Superbalist.com 1 star review on 30th September 2021

Posted 2 years ago

“Anonymous”

Posted 2 years ago

“I bought GLAMGLOW products to the value of R1448. The moisturizer was weak and runny when the texture should have been creamy. It also felt like it was expired cause it caused my face to burn and tingle. Would definitely not recommend buying this brand from Superbalist”

Posted 2 years ago

“Returned items worth over R1000, Superbalist now claims the items are missing and cannot be found. Still waiting for a response on how this will be resolved and it's been almost a month. Pay back my money!!!”

Posted 2 years ago

“Bought boy Skechers, it’s those light up ones, the charger box was empty, so no charger included(stolen out of its original box). Asked if they can send me the charger, NO- I have to return the shoes, but best part is that they don’t have a replacement pair- it’s the last one! I’m not disappointing a boy, because of your poor checks! So shocking!”

Posted 2 years ago

“I added an item to my wishlist that was on offer. The next day the item is available at the normal price and they say 2 or 1 left. Complete rip off.”

Posted 2 years ago

“Ordered a skincare package of 5 items, only received 3 items and the 2 most expensive items are missing! Even if i bought the 3 items I have now separately they're less than what I paid. Very sad and disappointed hope to recover my missing items as I don't think i can get a refund on skincare”

Posted 2 years ago

“I bought sneakers and they were worn and very dirty”

Superbalist.com 1 star review on 4th September 2021

Posted 2 years ago

“So I ordered stuff insisted they should call before delivery. They didn’t do that twice and cancelled the order. I ordered again to do a self pick up. Pucked order up, got home and 2 products are missing and they are saying my order was complete. Just like that they’ve stolen my money and are done with me.”

Posted 2 years ago

“Pathetic service, I've been holding for more than 2 hours no assistance.. My order was cancelled and now I can't get hold of you.. Is this customer service you giving your customers. I'm going to lodge compliant on ombudsman and hello Peter.. If you don't call me in the next hour”

Posted 2 years ago

“I bought perfume from Superbalist, Hugo Boss Orange and Britney Spears Fantasy set. They weren't original. The Boss Orange scent was so faint that you could hardly smell it. The Fantasy did not smell like the original that I have used in the past. Do not purchase perfume from there.”

Posted 2 years ago

“i always order on superbalist the service is amazing..they make shopping online easy even with the returns. im happy with the items i bought from them”

Posted 2 years ago

“I would like to make people aware that superbalist sells fake perfume. Purchased hugo boss for men and has no scent they probably decant and add water or its fake from the get go. Do not purchase perfume from them!”

Posted 2 years ago

“I'm not happy with my g-star flip flops they're different and looks fake I was a big supporter but now I regret trusting them”

Posted 2 years ago

“I bought two mirrors but only received one broken mirror. Worst part is one could hear the broken glasses in the box but the delivery guy was told to deliver anyway after he brought it to their attention. To add, the mirror was returned by somebody and sent to me, they covered the previous tag and pasted a new tag on the box, to show that it was deliberate. 2 weeks after I still haven’t had any reply on the second mirror I bought, after countless emails. I wouldn’t advise anyone to buy from superbalist unless you want to be given a run around and not having your goods that you paid for delivered.”

Posted 2 years ago

“I bought 2 dresses and returned it for a smaller size. I showed the courier both dresses as packaged and explained that i only tried the 1 dress hence the other 1 still sealed. A few days later Superbalist is telling me that i did not return both dresses. I will provide security video footage to the media to expose the company. I will return both dresses that i have paid for and suffer the loss. The audacity of telling your customers that they havent returned the item. Service is pathetic. Never been addressed as a thief, that being a law enforcement employee. Disgusting Superbalist!!!”

Posted 2 years ago

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Superbalist.com is rated 1.5 based on 223 reviews