Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.46

1.5 Rating 245 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

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Metrics

1.5

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 4 star review on 21st April 2025

Noluthando Tshabalala

Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

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“2 out of 3 products got delivered but ordered together and they delivered late”

Helpful Report

Posted 6 years ago

“Poor service. Delivery was supposed to be done at 11am, ended up waiting the whole day indoors, couldn't go out cause I was waiting for a delivery that never happened. At around 7pm got a sms saying the delivery has been rescheduled for before 8pm which never happened again. I'm never using this stupid online shopping platform again. Highly unreliable!!!”

Helpful Report

Posted 6 years ago

“If I could give them zero stars I could. I am a frequent shopper with Superbalist, and am currently extremely unhappy with the service. My parcel was supposed to be delivered yesterday, needless to say it wasn't. No one is able to tell me where my package is or when it will be delivered. I am going on leave in 3 days so I wont be able to get my package. I ordered well in advance, so there really is no excuse. It is very concerning that no one can tell me where my package is. This will be the last time my family and I buy from Superbalist, I had a whole Christmas list in my basket and deleted it, I will rather brave the malls then not get my items”

Helpful Report

Posted 6 years ago

“ordered some furniture for a weekend delivery. only one item out of 3 had been delivered. no one could assist or give me a reason why or an indication if and when the remaining items could be delivered. after numerous emails and assurances that the refund will be made, I have not received any proper feedback. this cannot be legal.”

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Posted 6 years ago

“I bought shoes ,and one of the shoes didn't even last for a Day”

Helpful Report

Posted 6 years ago

“I received sneakers, fitted it and logged a return/refund the same day and placed it back in the box. Did not even fit both shoes. They picked it up on the Thursday, mailing me on the Tuesday saying that they won't refund me my money as the shoes are dirty??? And no phone calls, terrible client service. They won't last long with this unacceptable way of doing business.”

Helpful Report

Posted 6 years ago

“Your sneakers are not of best qualities. m so disappointed, bought Superga cnt even remember the name but what i received was totally diff frm what was on your site. looks horrible!!”

Helpful Report

Posted 6 years ago

“Double payment refuses to pay money back”

Helpful Report

Posted 6 years ago

“China town quality most of the clothes are too small. Tired of returning things.”

Helpful Report

Posted 6 years ago

“I have almost 17 call agents working on one refund issue canceled by samkele something when I asked her to process the funds to my bank account instead of my wallet. I don’t know what level of education is needed to work there but Superbalists needs to provide more training I’m fed up. Being a frequent customer at Superbalist I’d rather shop on overseas online shops or ZANDO than that circus you guys are running. That Jay horn and Samkele better receive the adequate customer training they need because this is not it. You confirm that the blouse is there a million times and it was picked up along with the dress but I still don’t have the refund for that stupid blouse.”

Helpful Report

Posted 6 years ago

“Terrible customer support”

Helpful Report

Posted 6 years ago

“If the clothes are not the wrong size. Then the shoes are delivered in two different sizes. I’m really upset by my experience with Superbalist. This may be the 4th order I’ve had to send back. Really hoped for better service”

Helpful Report

Posted 6 years ago

“I am suspicious about addidas classics I have bought the shoes look fake I have compared it to a pair at sportscene no bar code or nothing 8 had the shoe on twice the front part looks like it pulls loose. I don't know what to do really I paid for it and on the pictures you expect the original products I have done my research into this. What can a person do is there no law governing fake products being sold by this online retailer?”

Helpful Report

Posted 6 years ago

“Terrible service. I’ve had issues the past 2 times I’ve ordered on Superbalist- one with customer service and one with delivery service (but I think that is Takealots fault- they were also very unfriendly and unhelpful).”

Helpful Report

Posted 6 years ago

“bought MAC Ruby Woo lipstick from Superbalist, I've been wearing it for a couple of days and I am starting to question if its an original... I am a frequent buyer but this particular order is a bit dodgy. I guess time will tell. OR I should take the lipstick to a MAC store and see what they have to say about it.”

Helpful Report

Posted 6 years ago

“I placed an order for a Michael Kors Ritz Chronograph watch. I received my order but unfortunately the box was yellow instead of white. I sent an email to Superbalist along with pictures of the box expressing my disappointment as the watch was purchased as a gift. I was advised that I could return the watch & receive a refund as they no longer had any stock. I advised that I did not want to return the item as they had clearly stated that they no longer had any stock but requested that they issued me with a new box as they had stock of the same watch just a different colour metal. A response was received advising that they do not have any additional boxes to issue & would need the watch & the box back to take the matter up with the supplier. I am furious as the item purchased has been a long-desired gift & the item should have been checked before being shipped. The watch is in perfect condition but I cannot gift a yellow stained box due to dust collection or poor storage at their facility.”

Helpful Report

Posted 6 years ago

“Bad service and Product not exactly the same like on the pictures. Zando is way better.”

Helpful Report

Posted 6 years ago

“Worse online shopping experience ever”

Helpful Report

Posted 6 years ago

“Worse online shopping experience ever ! Received a refund of R29 for a sneaker valued at R279”

Helpful Report

Posted 6 years ago

“Worse online shopping experience ever ! Received a refund of R29 for a sneaker valued at R279”

Helpful Report

Posted 6 years ago

Superbalist.com is rated 1.5 based on 245 reviews