“Very bad service, see delivery attempts below, and this is not because I was not available but because they don't care to deliver. I am still waiting. This cannot be normal.
Status Updates
10:01 Wed 11 Dec
Out for delivery
22:18 Tue 10 Dec
Delivery scheduled
20:48 Tue 10 Dec
Delivery Delayed
Courier delay, we'll reschedule delivery
08:51 Tue 10 Dec
Out for delivery
18:08 Mon 09 Dec
Delivery Delayed
Courier delay, we'll reschedule delivery
18:08 Mon 09 Dec
Delivery scheduled
15:25 Mon 09 Dec
Out for delivery
06:41 Mon 09 Dec
Out for delivery
17:12 Sun 08 Dec
Delivery scheduled
16:58 Sun 08 Dec
We tried to deliver your order today, but couldn’t.
Recipient wasn't available to take delivery, so we'll reschedule
16:58 Sun 08 Dec
Out for delivery
14:22 Sun 08 Dec
We tried to deliver your order today, but couldn’t.
Recipient wasn't available to take delivery, so we'll reschedule
12:09 Sun 08 Dec
Out for delivery
17:58 Fri 06 Dec
Delivery scheduled
17:48 Fri 06 Dec
Delivery Delayed
Vehicle breakdown. We'll reschedule delivery
14:53 Fri 06 Dec
Delivery Delayed
Vehicle breakdown. We'll reschedule delivery
11:37 Fri 06 Dec
Out for delivery
08:59 Fri 06 Dec
Delivery scheduled
17:44 Thu 05 Dec
Delivery Delayed
Could not locate address. We'll contact you to verify the address and reschedule delivery
14:53 Thu 05 Dec
Delivery Delayed
Could not locate address. We'll contact you to verify the address and reschedule delivery
06:49 Thu 05 Dec
Out for delivery
10:59 Wed 04 Dec
With courier branch for delivery scheduling
10:59 Wed 04 Dec
Delivery scheduled
04:11 Wed 04 Dec
In transit to distribution hub
04:10 Wed 04 Dec
Awaiting transfer to distribution hub
10:19 Tue 03 Dec
Waiting on Parcel(s)”
“If you order from them on an offer/ discount, be sure they'll cancel and blame inventory issues. And you'll see those exact items available for purchase directly after the cancellation.
This has happened 3 times on three different orders over the last two years.
Another tactic written in Luke's (Founder of Superbalist) business plan: Try to drag out an approved return by not collecting... for a month. He reinvest the money and the longer he can have your cash in hand, the more money he makes.
Please boycott this fraudulent company.”
“Poor service. Delivery was supposed to be done at 11am, ended up waiting the whole day indoors, couldn't go out cause I was waiting for a delivery that never happened. At around 7pm got a sms saying the delivery has been rescheduled for before 8pm which never happened again. I'm never using this stupid online shopping platform again. Highly unreliable!!!”
“If I could give them zero stars I could.
I am a frequent shopper with Superbalist, and am currently extremely unhappy with the service.
My parcel was supposed to be delivered yesterday, needless to say it wasn't. No one is able to tell me where my package is or when it will be delivered. I am going on leave in 3 days so I wont be able to get my package. I ordered well in advance, so there really is no excuse.
It is very concerning that no one can tell me where my package is. This will be the last time my family and I buy from Superbalist, I had a whole Christmas list in my basket and deleted it, I will rather brave the malls then not get my items”
“ordered some furniture for a weekend delivery. only one item out of 3 had been delivered. no one could assist or give me a reason why or an indication if and when the remaining items could be delivered. after numerous emails and assurances that the refund will be made, I have not received any proper feedback. this cannot be legal.”
“I received sneakers, fitted it and logged a return/refund the same day and placed it back in the box. Did not even fit both shoes. They picked it up on the Thursday, mailing me on the Tuesday saying that they won't refund me my money as the shoes are dirty??? And no phone calls, terrible client service.
They won't last long with this unacceptable way of doing business.”
“Your sneakers are not of best qualities. m so disappointed, bought Superga cnt even remember the name but what i received was totally diff frm what was on your site. looks horrible!!”
“I have almost 17 call agents working on one refund issue canceled by samkele something when I asked her to process the funds to my bank account instead of my wallet. I don’t know what level of education is needed to work there but Superbalists needs to provide more training I’m fed up. Being a frequent customer at Superbalist I’d rather shop on overseas online shops or ZANDO than that circus you guys are running. That Jay horn and Samkele better receive the adequate customer training they need because this is not it. You confirm that the blouse is there a million times and it was picked up along with the dress but I still don’t have the refund for that stupid blouse.”
“If the clothes are not the wrong size. Then the shoes are delivered in two different sizes.
I’m really upset by my experience with Superbalist. This may be the 4th order I’ve had to send back.
Really hoped for better service”
“I am suspicious about addidas classics I have bought the shoes look fake I have compared it to a pair at sportscene no bar code or nothing 8 had the shoe on twice the front part looks like it pulls loose. I don't know what to do really I paid for it and on the pictures you expect the original products I have done my research into this. What can a person do is there no law governing fake products being sold by this online retailer?”
“Terrible service. I’ve had issues the past 2 times I’ve ordered on Superbalist- one with customer service and one with delivery service (but I think that is Takealots fault- they were also very unfriendly and unhelpful).”
“bought MAC Ruby Woo lipstick from Superbalist, I've been wearing it for a couple of days and I am starting to question if its an original...
I am a frequent buyer but this particular order is a bit dodgy.
I guess time will tell. OR I should take the lipstick to a MAC store and see what they have to say about it.”
“I placed an order for a Michael Kors Ritz Chronograph watch. I received my order but unfortunately the box was yellow instead of white. I sent an email to Superbalist along with pictures of the box expressing my disappointment as the watch was purchased as a gift. I was advised that I could return the watch & receive a refund as they no longer had any stock. I advised that I did not want to return the item as they had clearly stated that they no longer had any stock but requested that they issued me with a new box as they had stock of the same watch just a different colour metal. A response was received advising that they do not have any additional boxes to issue & would need the watch & the box back to take the matter up with the supplier. I am furious as the item purchased has been a long-desired gift & the item should have been checked before being shipped. The watch is in perfect condition but I cannot gift a yellow stained box due to dust collection or poor storage at their facility.”
