“I ordered an olive coloured dress, it arrived and it was teal. It arrived all crumpled up too, it was not folded what so ever. I could live with the colour and the crinkles. The fabric was also really flimsy and bad quality. Now I have washed the dress in cold water and it shrunk 15 cm in length, so now it is a shirt.
Do not buy from them, they are not Spree.”
“I bought 3 shoes from Superbalist and all three of them were of bad quality. Only wore the shoes not more than twice and they are already in a bad state”
“since Spree changed to Superbalist I have had endless problems to the extent where I don't use their servive anymore.Spree used to be my online store of choice but now it is sadly very disappointing.
Firstly the website is not at all user friendly and crashes while searching.
secondly they have 1000's of items advertised which are sold out and have no sizes available. it is completely a waste of time and I believe this is causing the website to be so slow and crash continuously.
thirdly customer service is a nightmare.It takes hours and even days to get to speak to a consultant.
Am now shopping at Zando which I did not even like before but they offer a better service .
I miss the old Spree which was quick and efficient and had a wonderful website.
this is a general review and not based on a recent purchase.”
“Last year December I purchased an adidas Cali tee from Superbalist. When I received my item... WOW I was shocked.
They advertise the original things with the original prices but when you received your order it’s all FAKE. REPLICAS. CHEAP.
I’m ashamed and will never purchase from them again.”
“I work for Shop Direct group (very and littlewoods online store), Superbalist is quiet good and fast couriers they use, I guess they should improve on their return method because it gave me a problem when i wanted to return a size 8 shoe for the same size 8, reason being that the cut of the right leg shoe was not well it was too big, and you can return an item if its unsuitable for your full credit.Thank you”
“These parallel import perfumes are terrible quality. Basically fake. A perfume od almost R2000 normal price vanishes before you leave the house. Nothing like originals. Buying an original perfume may cost more but will be worth every cent.”
“FALSE ADVERTISING!!!
I bought Adidas Prophere sneakers as gift to my boyfriend. The sneakers that were delivered to me were NOTHING like the sneaker I SAW when ordering. It is definitely NOT Adidas Prophere it looks like some cheap granny sleepers. And to add to that the size was WRONG(I had ordered size 9 and these ridiculous shoes are size 6). Now that I spent money on these sneakers I don't have anything il give to my boyfriend on his birthday which is in 5 days. Worst shop ever! People should refrain from using this store because they think their customers are idiots!”
“Worst store ever, you have to fight for the refund that is rightfully yours, you wait for weeks for positive feedback, they keep blaming different departments within their own departments to confirm that they have received the stock back into their warehouse which is not my problem especially after hearing the same excuse for weeks. I have never seen such horrible customer service ever!!!
If I were you, I wouldn't buy from them.”
“I ordered a pair of Reebok Classic sneakers which is advertised to be leather. When the item arrived it didn't seem anything like on the pictures. FALSE ADVERTISING. Also, I can definitely see that the sneakers are FAKE. The sneakers didn't even have the logo and barcode printed on the sole inside of the shoe, which indicates that it's original. The sole was just blank, the shoe wasn't leather, the shoe and the tongue were not even the same material (as it's supposed to be if it were original), let alone leather material. And the logo on the tongue of the shoe wasn't even sewn on properly indicating how fake it is. When I sent a email enquiring about it, someone named Clarissa assisted me and ensured me that the product is authentic as I had first enquired about it because the shoe looked suspicious. The next day I saw a sale once again and saw the shoe that I baught and compared the pictures to the shoe i received and they weren't alike, these people think they can fool consumers. Then when I emailed her again asking for an explanation she just goes on to tell me that if I am not happy with the product I must return it! After seeing the bad reviews about refunds I am not even going to bother returning it. Will never purchase from this company again no matter how "good of a sale" they have or how speedy the delivery is. Letting all my friends and family know about this and to never buy from superbalist again!”
“I got sent a pair of defective ray-ban sunglasses, due to the fact that Superbalist no longer had stock of these sunglasses, they told me that my only option was to receive a refund. These sunglasses were very expensive and due to the fact that I got them on a discount, even if they refunded me I wouldn’t be able to buy another pair in the shops.
I asked Superbalist if they could please get in contact with ray-ban in order to get the sunglasses repaired as they were under warranty, but I was informed that this could not be done as they cannot communicate with their suppliers. I was also told that they were unsure if they would ever get more stock of these sunglasses, as well as the fact that they couldn’t find out from their suppliers what and when they would be receiving. I attempted to contact ray-ban directly but I was told this could not be done as they had to deal with Superbalist directly (which was not happening). I am now left with a pair of defective sunglasses that I cannot wear, and cannot replace somewhere else even if I received a refund as they were discounted. I am a loyal customer to Superbalist but this has left me extremely dissatisfied and disappointed.”
