Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.46

1.5 Rating 245 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

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Metrics

1.5

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 4 star review on 21st April 2025

Noluthando Tshabalala

Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

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“Wanted to pay for the last item, as soon as I wanted to change my payment method my shopping cart emptied immediately. Please change you systems. I will update my review if they manage to get the item I wanted, I'm sure they are very able to do that! I have bought from them a couple of times and have been veryvhappy until now. Disappointed customer :(”

Helpful Report

Posted 7 years ago

“This is what i wrote to them.....Should tell the story. HORROR Show people. They are great if it is a standard delivery. But if for some reason you cannot be there to take yourdelivery - the wheels come off. They ahve ZERO flexibility. NONE!!! Zando - no problem you have flexibility to change. Read the email i sent to them will give you the story. BEWARE potential customers. Your lack of flexibility is astounding. I have called in now to ask to please change my delivery for next week from my office to one street up the road from myoffice to my sister as I wont be in the office next week. Literally one street...... Your consultant on the phone is rude and said "No - we cannot do that". Her name was Yolo. I then go through to one of your supervisors Safeeah - who effectively gives zero help to me at all and the only solutions she can provide is to make me provide my own solutins. Superbalist, you are effectively a logistics company. Your value offering is that of conveniance. Where is the conveniance here? It would have been easier for me to just go after work and shop at a retailer in a mall. Do you know that I would have even been willing to pay for the change in address one street up. Your systems need a serious kick in the teeth and if you want to grow your business the key part will be your ability to offer flexible delivery solutions as that is the only thing you have over a retailer in a mall. Some serious work needs to be done on your side. You wont seeme again Superbalist! Not until you become a little more professional. I could give you 10 ways and alternatives as to how you could have made this better - some simple small things. But based on your staff's attitude I dont think you would even be inetrested. So let down and disappointed. I used to promote you guys and tell my friends how great you are... but on the one occassion that I need some help - none to be had.”

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Posted 7 years ago

“Superbalist is by far the WORST company I had to deal with regarding a return. My item was collected and received at the warehouse on the 7th of Novemeber and its now 10 days later and more than 30 emails and phone calls back and forth and my item has not yet been inspected. I have been promised pgone calls and emails regarding feedback yet not once did they even try calling me to let me know what is causing the delay. They full of fake promises. It is ridiculous for an item to take 10 days to be inspected the whole return process is supposed to take 10 days. I will never purchase from them again.”

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Posted 7 years ago

“Had trusted you until I experienced you bad website when it comes to payments...Been requesting my Wallet refund since last wednesday buy everyone seems to direct my issue to Finance Dep.... I have had it Shame....Am done”

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Posted 7 years ago

“DO NOT EVER BUY FROM THEM. THEIR SERVICE IS PATHETIC. AND THEY ARE LIARS AND THIEVES. YOU WILL NOT GET YOUR GOODS AND YOU WILL NOT GET YOUR MONEY BACK.”

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Posted 7 years ago

“Their so-called customer support is NON-EXISTING. Don't expect a reply or their customer support line to contact you or even to speak to a customer support agent, because whenever I phoned, all of them were always "busy". Poor customer service, such a disappointment.”

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Posted 7 years ago

“The shoes sizes are smaller than other shoes sizes.”

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Posted 7 years ago

“Their items are not true to size”

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Posted 7 years ago

“Sale items are well priced”

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Posted 7 years ago

“I purchase shoes from you early this year, those shoes are so painful.”

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Posted 7 years ago

“Usually I am quite happy with my Spree orders and the quality I receive in terms of the service and the items. But after logging a complaint about an expensive dress I purchased that literally shrunk in the wash, they have neither responded nor offered a refund or replacement. I am an extremely loyal customer and spend a lot of money on this site, but they don't seem to care or provide any service for disgruntled and ripped-off customers. Very disappointed.”

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Posted 7 years ago

“accurate in delivery”

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Posted 7 years ago

“Quality for money”

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Posted 7 years ago

“I paid for express shipping which was supposed to be next day delivery but the parcel was delivered 2 days later. I am now struggling to get my express shipping refund from Spree, I am being put from pillar to post with no positive answer.”

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Posted 7 years ago

“They had stock of the item I required”

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Posted 7 years ago

“Returns process completely bad.”

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Posted 7 years ago

“They delivered on time, and I was kept informed along the way, but the condition was the product packaging is really terrible, it seems I bought something second hand”

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Posted 7 years ago

“I purchased four items at the same time, made payment in full and they decided without asking me to slpit my order. I needed one outfit the same weekend I puchased it and the on thier own decided to split my order and send it a week later. I told them a lot of people are happy about them but us praising them got into thier heads and now they are slacking. Till date no apology”

Helpful Report

Posted 7 years ago

“Bought 2 items from superbalist. First 1 I received was the wrong size on price tag and garment label . Second item was a bag that I received in a damaged condition. Still waiting on when the garment will be collected. Clearly nobody checks items at their warehouse before it gets delivered to customers. I’ve made phone calls and sent emails but nobody can tell me when my sweatshirt will be collected. I didn’t order the wrong size, the wrong size was sent to me but I have to wait on them for a refund. Totally unacceptable. Worst service when it comes to returns”

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Posted 7 years ago

“Another thing your app keeps crashing Superbalist - I have deleted it”

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Posted 7 years ago

Superbalist.com is rated 1.5 based on 245 reviews