Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

Company Reviews

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

Visit Website

Email:

care@superdry.com

Write Your review

Tell us how Superdry made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdry 5 star review on 21st June 2022

Superdry 1 star review on 24th February 2022

Superdry 1 star review on 24th February 2022

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Era un marchio che non conoscevo e ho scoperto un nuovo mondo con degli articoli stupendi! Gentilezza e disponibilità dei commessi. Grazie e alla prossima!”

Posted 2 years ago

“Personale gentilissimo e disponibile. Ottimo marchio”

Posted 2 years ago

“Oggi ho acquistato 2 capi a Verona c/o il centro commerciale Adigeo. Le commesse sono state eccezionali, aiutandomi nella scelta dei capi e delle taglie. Gentilezza e cortesia sono di casa. Tanti bei prodotti. Grazie ancora.”

Posted 2 years ago

“Good service. liked it”

Posted 2 years ago

“Buongiorno, ieri io e' il mio compagno abbiamo acquistato in uno dei vostri negozi a Verona precisamente al centrocommerciale Adigeo, dobbiamo dire che siamo rimasti molto soddisfatti sia per i prodotti acquistati sia per la cordialita' e la professionalita' della commessa di nome Vanessa ci rivedrete molto presto.”

Posted 2 years ago

“Writing this for your attention that I recently purchased a superdry shoes a few days ago from Superdry online website and the product I received was tried so many times before they delivered it to me. Super dry is such an expensive brand but am surprised that your products won't pass through the quality checks before delivering the product to customer. Don't you have adequate staff to perform various quality checks or staff to response over written mails. When didn't get any response via mail, I raised this matter over phone calls but didn't get any positive response. You people are charging thousands of bucks for any product and we suppose to get what was shown in your website but receiving product in this condition is so disappointing. I am attaching video clip and images of my order summary as well as other images for your reference. Please let me know the solution to this shameful act . Also, replace my shoes with the new one ASAP else I would take the matter publicly.”

Superdry 1 star review on 15th April 2021

Superdry 1 star review on 15th April 2021

Posted 3 years ago

“Sunglasses broke from new 2 years ago. I feel design fault as were looked after and not dropped. Wrote to superdry who told me they have no repair service and it's out of warranty. Try to contact airport regarding issue. BAD CUSTOMER SUPPORT. WILL NOT BUY FROM SUPERDRY AGAIN. BEWARE. See below for there response.”

Superdry 1 star review on 31st March 2021

Superdry 1 star review on 31st March 2021

Posted 3 years ago

“The black short sleeve lace top I bought from Superdry was £39.99. It was very poorly finished at the neckline & around the collar, sleeves & seams (with threads left hanging on show). Disappointing.”

Superdry 2 star review on 4th March 2021

Posted 3 years ago

“I would like to bring this to your attention that I recently purchased a superdry T shirt a few days ago from Superdry online website and the T shirt contains the inverted logo of the super dry brand which is itself a matter of shame for your brand. Super dry is such an expensive brand but am surprised that your products won't pass through the quality checks OR this is very embarrassing on the brand that Super dry team won't have adequate staff to perform various quality checks.The inverted logo is on the front side of the T shirt which is very easy to notice.You guys are charging thousands of rupees for T shirts and your products are having such a ridiculous manufacturing defects I am attaching the images of my order summary as well as other images for your reference. Please let me know the solution to this shameful defect. Also, replace my T-shirt with the new one ASAP else I would take the matter publicly.”

Superdry 1 star review on 21st February 2021

Superdry 1 star review on 21st February 2021

Superdry 1 star review on 21st February 2021

Superdry 1 star review on 21st February 2021

Posted 3 years ago

“These people on here are not Exasperating...i went in store and purchased a coat ..only to be charged a whole 10 dollar tax as if the coat didnt cost enough...its principle..where there charge ten dollars at..1st and last purchase...theyre a rip off”

Posted 3 years ago

“Worst customer service! Never ever been in this store anymore. Worst manager behaviour in superdry world square.. pretending to be nice but hell inside. Staff is so aggressive like no work training. Please think twice to spend your money and time in this store. Not worth it.”

Posted 3 years ago

“I also had a really bad experience. I had to follow up on my refund multiple times. If you don’t check your refund it’s as if they’re trying to to get smart in taking your money in case you forgot about your retune. It’s been 2 months and i had to follow up multiple times. There’s no support line to call and talk to them. I tried calling within the advertised hours and I get th message that no one is available. Really bad.”

Posted 3 years ago

“Stay away from ordering online in the UK. If you have any issues with an order you won't get any help. The customer service is very poor and you can't speak to anyone only chat. CS Agents don't apologise or help, you loose money and you are on your own. I had 5 items missing from my order and they keep on telling me they were delivered, but they weren't. I have attached a photo of the broken taped around bag we have received. Would you really say there are 6 adult hoodies in the bag? Apparently there are. It's what Superdry says.”

Posted 3 years ago

“i had purchased 3 tshirts in August 2020 from superdry store located at infinitti store mumbai. One of the tshirt after one wash the stitching of the tshirt has open up, also in one was only the colour faded. i went to the store 15 days back n enquired if the tshirt can be replaced. the staff denied replacement. i requested for repair for which they agreed. i waited for more than an hour. the store did not had any arrangement for the repair of tshirt. they sent to local tailor of the mall but he did not had time. So Superdry staff informed me to come next week . they will try for replacement or repair. i visited the store after 15 days but was shocked to hear that there wont be replacement and stiching of tshirt will take time. i am regular shopper and try different brands like Westside, Zara, Vero moda etc , but my experience with SuperDry was absolutely worst n disgusting. The Brand is not at all customer friendly. I will not recommend this brand to any one. i would like to rate it negative”

Posted 3 years ago

“I sent back the item. Never got my refund! it's been 2 months. They keep telling me 7-10 days. it's a scam operation do not buy. US BUYERS STAY AWAY!!!!”

Posted 3 years ago

“Waiting very long to chat with them... Even waiting call for more than 10 minutes... What's a shame”

Posted 3 years ago

“I bought an expensive coat on line which was delivered promptly. However, the first time I used it the zipper broke. Have just spent an 45 mins trying to get through to customer services on the phone and eventually gave up. Now trying to to chat to so one on line which has resulted in a minimum of a 30 minute wait so far ( typing this whilst I’m waiting). I was going to ask for an exchange until I saw the comments of similar faults with other coats.”

Posted 3 years ago

“Worst service ever I have experienced..I have returned a item over a month still waiting for refund. I have been trying to reach them waiting for hours to speak and chat with advisor then sent several emails still haven't received any response. Really disappointed service from a reputed brand! Promised never shop again ..”

Posted 3 years ago

“It has been 32 days since I have ordered from superdry website and not received any items or an update on delivery. The delivery tracker still shows the initial date and nothing has been updated for 30 days. Then I try to cancel my order and get a refund and I am told because they use robots in the warehouse, they aren’t able to cancel orders and I have to wait until it is delivered and then I can return it. Can you imagine that? What a crazy supply chain set up and the excuse doesn’t make sense. Horrible customer service experience as well.”

Posted 3 years ago

“I order a product that was supposed to arrived in 5 days which did not arrived and plus I have to wait other 5 days to contact them. I spent time on the phone 1 hour and another hours on the chat without any result. This will be the last time ordering from you.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Superdry is rated 3.4 based on 242 reviews