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Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

Company Reviews

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 5 star review on 21st June 2022

Superdry 1 star review on 24th February 2022

Superdry 1 star review on 24th February 2022

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superdry £10 fake email promotion. Superdry has given me £10 on my email.When I order a T-shirt using the promotion and paid partially tough my credit card ,they had cancelled the order after 3 days saying Product is not available. And they removed £10 promotion from my email as well.This is 100% cheating strategy by SuperDry. How they are accepting the order is the product is not available. I have order the same T-shirt from my friends account and paid fully through my credit card without any promotion then they have delivered the order without any issue. Below are the order details. Order Cancelled Order #: SUPERDRY_17206988 Order Cancelled Header We’re sorry, some of your items are out of stock Dear Unfortunately, we are unable to fulfil some of the items in your order. Order Number: SUPERDRY_17206988 Training Slim Fit Taped T-shirt Training Slim Fit Taped T-shirt Size: L Colour: OPTIC Qty: 1 Reason for cancellation: Out of stock”

Posted 3 years ago

“Superdry has given me £10 promotion on my email.When I order a T-shirt using the promotion and paid partially tough my credit card ,they had cancelled the order after 3 days saying Product is not available. And they removed £10 promotion from my email as well.This is 100% cheating strategy by SuperDry. How they are accepting the order is the product is not available. I have order the same T-shirt from my friends account and paid fully through my credit card without any promotion then they have delivered the order without any issue. Below are the order details. Order Cancelled Order #: SUPERDRY_17206988 Order Cancelled Header We’re sorry, some of your items are out of stock Dear Unfortunately, we are unable to fulfil some of the items in your order. Order Number: SUPERDRY_17206988 Training Slim Fit Taped T-shirt Training Slim Fit Taped T-shirt Size: L Colour: OPTIC Qty: 1 Reason for cancellation: Out of stock”

Posted 3 years ago

“Non existent customer service awful company to deal with i ordered 3 items online & returned 1 to my local store still waiting for refund 10 days later. Nobody answers phones or returns emails staff within stores are no help either & are just not interested. I am in the process of reporting them to the CMA i am also going to instruct my credit card to do a chargeback.”

Posted 3 years ago

“Ordered 2 polo shirts weeks ago. Received o e of them. Still waiting for the other. Tracking parc doesn't help, speaking to the 'chat bot' is a waste of time. Called help line and selected option for deliveries. Got message 'thank you for your call, goodbye'.”

Posted 3 years ago

“Order 4 items and they have not arrived, cannot get through to customer service and no replies to my two emails, very poor service and they have now lost seven customers through me, if the items arrive they can have them back, I will have my money back, avoid buying on the internet from Super-dry.”

Posted 3 years ago

“I wish there was an option here to give ZERO and write review. Ordered in the month of December, not received the product nor refund.. every time there answer( call and mail which they barely respond) is 2 days 2 days.. but it’s not ending.. Pathetic customer service.”

Posted 3 years ago

“Customer services are a joke. No wonder this company is going down the tubes, it treats its customers really, really badly. Avoid like the plague...”

Posted 3 years ago

“Awaiting for customer services of 120 mins now.. awful awful”

Posted 3 years ago

“Superdry it’s terrible! They send me an item which was with label for lower price than shows on website on sale!! Just make mistake they forget to change tag before send to me also they said to me this is simply mistake!!!!”

Posted 3 years ago

“Appalling customer service. It’s virtually impossible to contact them and when you do, they just fob you off with things you want to hear to later find the problem has not been resolved.”

Posted 3 years ago

“DO NOT BUY FROM. They are labeling sizes incorrectly. I bought 3 "XL" tank tops...1 of them fit perfectly...and the other 2 were skin tight. ALL WERE THE SAME "SIZE". I contacted customer service..took them about a month to get back to me.... and they nicely told me to shove it. I've been buying from this company for years. What a terrible way to handle loyal customers when retail is obviously taking a huge hit right now. Will never shop from you again.”

Posted 4 years ago

“Poor customer service. Unable to get hold of anyone. The customer loyalty”

Posted 4 years ago

“Scammers! They didn’t send things, admitted it, promised to return the money, but they didn’t send and do not answer my letters for a month! Do not buy anything from them! My order: 13701605”

Posted 4 years ago

“I made an order in Superdry official store on ebay, they gave me a tracking number and a few days later, after I checking the tracking number, I saw a message that there were some problems with the documents and my parcel is returned to the sender. I contacted support, asked what the problem was, and didn't get any good response. I asked to send my purchase again, but was told that they can only refund the money as soon as the parcel is returned to them. I didn't understand why I should wait for my money back because someone couldn't fill out the shipping documents correctly, and left a negative review on ebay. As soon as I did this, I received a full refund. I wrote to the store's support on facebook, and asked if I could make this order again, and if everything would be ok this time. I was assured that everything would be fine, and when I asked them about a possible discount for the inconvenience, I received a -20% coupon. I ordered again, and guess what, the same thing. The parcel is returned to the seller again due to the same problems with documents. I again asked to send my order again, and received a response that the parcel was allegedly lost, there are no more sliders available, and they can only refund the money. I just wanted to buy flip-flops for the summer, but I got a lot of lost time and lost a little on converting currencies into euros. One of my worst shopping experiences. Not recommend.”

Posted 4 years ago

“Ordered size xxxl but when it turned up it was xxl...I payed extra for next day delivery...so I email to complain and you say that since my order has been delivered I cant get a refund on my payment for next day delivery....like I knew the size you was going to send me was wrong..ridiculous”

Posted 4 years ago

“I purchased an item which was faulty but its over 28 days old so I tryed to speak to the customer service Waited an hour on the phone without speaking to anyone then made 3 further calls left my details and guess what no call back You're customer service isn't really worth 1 star I am extremely disappointed”

Posted 4 years ago

“Zipper on the front pocket of my Superdry jacket got stuck twice. Returned the original one I bought and bought another one for exactly this problem. And it broke again. Customer service was completely apathetic to the issue after leaving me on hold for over 30 minutes.”

Posted 4 years ago

“Wish it could be no stars. Awful company that are crooks Don't order online. I did and when i paid, the payment increased by 25%. Customer service non existent don't answer phone or reply to emails have to write a negative tweet to get a request to DM. Don't want to return over charged amount want you to wait for goods then chase them up for it. I am not convinced they would even then. Reported to trading standrds. Returned whole order as they are the worst company to deal with. if you must buy superdry go instore but if you can don't shop with them at all.”

Posted 4 years ago

“Superdry do not have any customer services and are crooks. I ordered my items and paid via PayPal. When i looked noticed price was nearly £40 extra. When i looked they had incread prices on 4 items. Still waiting on reply from an email to customer services. If you DM on social media they tell you can't do partial refunds. I am returning whole order, also contacted trading standards. Don't buy from them if you must go instore!!!”

Posted 4 years ago

“Placed an order at a 50% off marked price which was £25. When I got to checkout and paid for the item I got an e-mail saying the price was now £34.95 . ( what a con )”

Posted 4 years ago

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Superdry is rated 3.4 based on 242 reviews