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Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

Company Reviews

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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care@superdry.com

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Superdry 5 star review on 21st June 2022

Superdry 1 star review on 24th February 2022

Superdry 1 star review on 24th February 2022

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good assistance in the cork store on Sunday 20th. A girl going by the name of Jess was so helpful and polite. A jumper I wanted was not in store and she ordered it for us online. She went above and beyond for me. Great customer service experience.”

Posted 3 years ago

“Ordered a Christmas gift from the Superdry website. Had confirmation email of the order, and then the next day a dispatch email. Today I have received a 'Returns Confirmation' email. I did not organise a return as I haven't actually received the item yet. I contacted Superdry customer support who said that there are 'no notes' so they can't actually confirm what has happened. I've been told that the item was never actually dispatched in the first place and also that the return reason is that it was dispatched to the wrong courier. So which is it? Was it dispatched or not? Seems dishonest/disorganised or a mixture of both to me. Oh and to top it off, the item is now out of stock. Brilliant.”

Posted 3 years ago

“Campus silicone nato watch. Very happy with this gift from my wife until week 2 battery needs replacing, ok storage ect so Duracell battery and away we go, week 4 need a battery really easy to fit having paid previously i fitted a new. Duracell battery and not bad for a couple of weeks. Start to notice watch time slowing turns out the pull time set pin was moving so pop the back off and start to notice how poor the mechanical part is, new battery fitted and worked for a month or so. Popped the back to fit anew battery and pulled pin to set time this came away all together then noticed second hand was also off, upshot is the watch went in bin. Looks really good excellent strap superdry branding all over it but someone forgot quality is achieved by being fit for the purpose it is intended a little more effort in the functionality would go a long way.”

Posted 3 years ago

“Excellent service with speedy deliveries. Products are very good quality and I would recommend the company for good value and service.”

Posted 3 years ago

“I tried to order a coat from them when the coat lost during delivery they refuse to reissue the item refuse to issue my money they gave me such a hard time I wanted up with almost a $200 charge just to be able to call this company because they are not a US base company I want up losing out on $350 for a damn coat”

Posted 3 years ago

“I ordered the mountain super Fuji coat on 21st November,it was due to arrive on 23rd November.It finally arrived on 10th December after sending emails and using Facebook chat which required constant prompts to find out what happened to my parcel. Nobody answered my phone call,I was left hanging on the line for 25 mins! The coat has arrived and the zipper doesn’t work! I will never use Superdry again.Terrible customer service and poor quality item considering it was expensive.I will have to return this item. So disappointing. I always shop online and have never experienced this.”

Posted 3 years ago

“Excellent customer service by every staff member in the Cheltenham store - friendly, warm greetings and willingness to provide product specific knowledge when requested. Leaps and bounds above 95% of fashion retailers I have encountered world-wide”

Posted 3 years ago

“Superdry is overpriced garbage. The zippers literally just break off after light use, and Superdry refuses to replace the products because they say it's the result of regular wear. The fact that they claim broken zippers are basically "normal", says enough. I'm never buying anything from them again.”

Posted 3 years ago

“The third class courier service used by superdry Even they don't have helpline number I am waiting from last 3 days to get reply from courier but no response every 24h I send them reminder about my product but no contact by them Even superdry don't have their contact number only email that will be replied 24h to 48h That disgusting 😒”

Posted 3 years ago

“Purchased Harper Crop Hoodie for grandaughter. When it arrived the label said cost of £12.99. I actually paid nearly twice that from Superdry. Although the item appears ok it has made me wonder if this was a counterfeit. Tried to email Superdry but received no reply.”

Posted 3 years ago

“Purchased Harper Crop Hoodie for grandaughter. Price on label is £12.99 although I paid nearly twice that. Left me wondering whether I was sent a counterfeit, although the item felt ok. Sent Superdry message via Facebook but received no reply.”

Posted 3 years ago

“Site error meant I was charged automatically when I was trying to enter my discount code, without discount, when I wasn't ready to purchase. I made them aware of blunder immediately. Superdry REFUSED to cancel the order, AND ARE STILL REFUSING. Insisted on sending just ONE item from the order, worth £2 or so, which I clearly stated I didn't want, it never arrived and now they are using that to withhold £155 of my money that were not authorised to take in the first place. saying the order has been delivered but not saying WHERE to! Royal Mail can't deliver to my flat, only the post boxes outside which can't fit packages. Who was it delivered to, who signed for it? Why are you making this my problem? WHY? THIS IS ILLEGAL, IT IS THEFT.”

Posted 3 years ago

“Superdry clothing is good quality. Its just a pity the brand is ruined by cheap malfunctioning zippers”

Posted 3 years ago

“I recently received items purchased on line and as always was very pleased with what I ordered. What pleased me even more was the packaging all recyclable.”

Posted 3 years ago

“I purchased a jacket a few yrs ago say 4 it cost me £89.99 and after only a week or so the stitching started to come away amongst other faults I vowed then never to buy another superdry jacket, until a month ago they had a big sale so I went against my own morals and bought another, well low and behold the same again , there was a big tare in the inside of the inside pocket, the stitching on the arm has started to come away and not just a little bit, cmon superdry get your act together ,for the price you charge id expect a little more than poor qaulity clothing as thats all your providing to your customers and your customer service isnt much better. 😔”

Posted 3 years ago

“I recently popped in to Superdry in Solihull and was served by a lovely lady called Catherine, she was extremely helpful, very polite and had a laugh with us. I would highly recommend for everyone to go Superdry and get served by her as she is the nicest customer advisor who works there.”

Posted 3 years ago

“Do not buy thier sunglasses. The hinges disintegrate on touch. I treated my 30£ super dry sunglasses like I do my 130£ Carrer sunglasses so very carefully. Even my 5£ glasses I throw around and don’t care for are far more superior to the superdry sunglasses. It is not the screw it’s the actual plastic on the hindge. No quality control very shoddily made. Because I am away I can’t even get them replaced or a refund.”

Posted 3 years ago

“Website is very easy to use, and products arrive very quick, exactly as described.”

Posted 3 years ago

“We love Superdry Windcheaters so this week placed 2 consecutive orders from sale. Dutifully paid via PayPal. Money has been refunded on both men’s windcheaters without explanation. (1 within 60 mins of placing the order.). Windcheaters still advertised on line and definitely nothing wrong with our credit rating or account. Most odd but not good customer service. Makes people worried what is going on.”

Posted 3 years ago

“Returned an item 4 weeks ago. Still no refund. No one answers calls or emails. I'm really shocked at how abysmal customer service is. I wish I could give minus 5 stars. It's well deserved.”

Posted 3 years ago

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Superdry is rated 3.4 based on 242 reviews