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Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

Company Reviews

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 5 star review on 21st June 2022

Superdry 1 star review on 24th February 2022

Superdry 1 star review on 24th February 2022

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a beanie and when delivered there was a hole in the envelope, item stolen. Tried contacting customer service. Sent 2 E-mails and got no replies (not even automatic confirmation mail). Called them and was on hold for almost 1 hour. No way to reach them at all!”

Posted 4 years ago

“Terrible customer service. Ordered xxl coat paid £3.95 to have delivered in two days. When coat arrived was large not xxl. Emailed Superdry about returning coat, exchange and reimbursement of postage. Received general impersonal reply with returns label, no mention of exchange or postage, emailed again, still have not received reply. Try the personal touch Superdry and reading emails not just press a button robotic style, not good customer care. Also went back on website and no XXL available anymore. Really disappointed”

Posted 4 years ago

“My boyfriend bought me a lovely coat for Christmas or so I thought before I tried it on, for a start the fur started to fall out over my lovely black wollen dress, when he told me how much he spent £129, I would expected a coat out of Primark for £50, or less, @ least then you would of had poor quality plus no horrible logo on the sleeve, I never ever thought something that is suppose to be desinger would be so bad, no wonder you do so well in China”

Posted 4 years ago

“The most awful customer service ever. Return a ladies jacket over two weeks ago and still waiting for refund. Avoid!!!!!!”

Posted 4 years ago

“I ordered a coat from superdry for my nephew's bday on the 29th November and still not received it (15th December today). Once you have handed your money over its no longer their problem. Maybe you need to sort your delivery courier out because they are letting you down!”

Posted 4 years ago

“Order on 2 dec but haven’t receive yet , call cust serv no answer and ask to leave message for them to get back to me . Sent a few emails no response .. order no 13084142”

Posted 4 years ago

“Ordered on Cyber Friday and order is not even dispatched. Order #13052395. No one responds to mails or even phone calls. I wonder if they even run a call centre. Deeply disappointed....where is my jacket or money.”

Posted 4 years ago

“no anyone answer the phone on the customer service.. send email but still no one reply.. need to find out my refund.. won't order online in the future..”

Posted 4 years ago

“Bought a jacket online and like to change the size.. No anyone answer my phone from customer service after 30 minutes waiting.. send email regarding the same issues but no reply.. Never and Never shopping at superdry again..”

Posted 4 years ago

“It is almost impossible to speak to someone at Superdry. The "online" chat is just a bot with standard answers, not a real person, and just spent 20 minutes on the Customer Service line where eventually the automated voice asked me to leave my name and number as they were experiencing heavy call volumes. I left an email with Customer Services over 24 hours ago but no repsonse. I merely wish to return some items and the Online Returns Portal does not recognise my Order number, Postcode, last 4 digits of my phone or email address so difficult to return an item. Preferred the old system where a return label and summary was provided in the parcel. A customer now has to print their own label (if they can get onto the Returns system). How is that supposed to be more efficient? That system would work if there was a working, effective Online Returns Portal OR a live chat OR a person at the end of a line of Customer Services. Also the order came in 9 different parcels, some on the same day. Perhaps if Superdry wants to be more efficient (by not printing proper invoices and a returns label) they could save energy, time and money by preventing thousands of delivery men delivering to the same address up to 3 times a day. Superdry used to be great at delivery and returns. What has happened?”

Posted 4 years ago

“Fantastic quality”

Posted 4 years ago

“Damaged jacket replaced without any fuss. Really nice helpful staff in the Argyll Street store.”

Posted 4 years ago

“Poor service need to update their delivery courier and tell customers if there items are coming from Belgium. Still waiting for my refund.”

Posted 4 years ago

“I've shopped here a few times shop looks really good staff very helpful”

Posted 4 years ago

“Purchased jacket for my grandson at christmas time within 6 weeks it looked 10 years old sent company photos of the rubbish jacket NO reply”

Posted 5 years ago

“I have gone from loving superdry to hating superdry the quality has gotten so bad the products look great until you put them on then you notice the bad stitching the padding of jackets coming through the outside zippers that get stuck repeatedly hood too small you have to hold it to keep it up not the quality you expect for the price.”

Posted 5 years ago

“Terrible customer service, take ages to get back to you when it is a faulty item. I never got my refund as they claimed they did not receive it back. Won't order from them again online.”

Posted 5 years ago

“Product is cheap and tacky, no end of faults, bad stitching and tears before worn, wouldn't recommend to anyone, first and last purchase from superdry, awful is an understatement”

Posted 5 years ago

“There not sorting prob again... Looks like I'll lose a 2nd jacket at my expense”

Posted 5 years ago

“Excellent customer service, good quality clothes, fast delivery, great tracking information!”

Posted 5 years ago

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Superdry is rated 3.4 based on 242 reviews