Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.34

3.3 Rating 253 Reviews

58 %

of reviewers recommend Superdry

3.3

Based on 253 reviews

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About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 1 star review on 20th January 2025

Arif Shaikh

Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is almost impossible to speak to someone at Superdry. The "online" chat is just a bot with standard answers, not a real person, and just spent 20 minutes on the Customer Service line where eventually the automated voice asked me to leave my name and number as they were experiencing heavy call volumes. I left an email with Customer Services over 24 hours ago but no repsonse. I merely wish to return some items and the Online Returns Portal does not recognise my Order number, Postcode, last 4 digits of my phone or email address so difficult to return an item. Preferred the old system where a return label and summary was provided in the parcel. A customer now has to print their own label (if they can get onto the Returns system). How is that supposed to be more efficient? That system would work if there was a working, effective Online Returns Portal OR a live chat OR a person at the end of a line of Customer Services. Also the order came in 9 different parcels, some on the same day. Perhaps if Superdry wants to be more efficient (by not printing proper invoices and a returns label) they could save energy, time and money by preventing thousands of delivery men delivering to the same address up to 3 times a day. Superdry used to be great at delivery and returns. What has happened?”

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Posted 6 years ago

“Fantastic quality”

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Posted 6 years ago

“Damaged jacket replaced without any fuss. Really nice helpful staff in the Argyll Street store.”

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Posted 6 years ago

“Poor service need to update their delivery courier and tell customers if there items are coming from Belgium. Still waiting for my refund.”

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Posted 6 years ago

“I've shopped here a few times shop looks really good staff very helpful”

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Posted 6 years ago

“Purchased jacket for my grandson at christmas time within 6 weeks it looked 10 years old sent company photos of the rubbish jacket NO reply”

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Posted 6 years ago

“I have gone from loving superdry to hating superdry the quality has gotten so bad the products look great until you put them on then you notice the bad stitching the padding of jackets coming through the outside zippers that get stuck repeatedly hood too small you have to hold it to keep it up not the quality you expect for the price.”

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Posted 6 years ago

“Terrible customer service, take ages to get back to you when it is a faulty item. I never got my refund as they claimed they did not receive it back. Won't order from them again online.”

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Posted 6 years ago

“Product is cheap and tacky, no end of faults, bad stitching and tears before worn, wouldn't recommend to anyone, first and last purchase from superdry, awful is an understatement”

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Posted 7 years ago

“There not sorting prob again... Looks like I'll lose a 2nd jacket at my expense”

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Posted 7 years ago

“Excellent customer service, good quality clothes, fast delivery, great tracking information!”

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Posted 7 years ago

“I recently bought a superdry jacket. I was extremely disappointed over the quality of the zip on this jacket as I was often told this brand was reliable.The zip continued to break as I used it. I am very unhappy with the quality for the price that I paid and won't be buying from this brand again.”

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Posted 7 years ago

“First time customer bought 2 jackets one for myself one for my son. My jacket had correct label but the jacket was the wrong size that was just the start. Had to keep contacting Twitter Superdry to get any response. Finally got my jacket exchanged no apologies no good will gesture. First and last time shopping with Superdry. WORST CUSTOMER SERVICE EVER!!!”

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Posted 7 years ago

“Great clothes. Fast delivery free returns. Brilliant”

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Posted 7 years ago

“Great service!”

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Posted 7 years ago

“Great to deal with fast delivery, just so happens this time had to send something back, fast process of refund.”

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Posted 7 years ago

“Love!!!! Their products, incredible quality.”

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Posted 7 years ago

“A total joke definately do not order from superdry if you want any gaurantee of delivery stay away plenty of reliable companies with quality items out there that actially deliver”

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Posted 7 years ago

“Very good quality windproof jackets. Very prompt delivery without any hassle.”

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Posted 7 years ago

“Amazing service Good quality products and excellent customer service”

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Posted 7 years ago

Superdry is rated 3.3 based on 253 reviews