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Swale Heating Reviews

1.6 Rating 133 Reviews

13 %

of reviewers recommend Swale Heating

Company Reviews

1.6

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year these people make an appointment for me without contacting me, to see if it is convenient. I contacted them telling them that this years time and day they had made for the appointment was not convenient (less than a weeks notice ALWAYS), then this morning, someone turns up. I don't know how he got in, but a huge bloke was banging on my door and he clearly wasn't happy when I said that I had cancelled this appointment last week. I felt obliged to let the angry man in. WHY ARE SWALE INCAPABLE OF SENDING A LETTER ASKING PEOPLE TO CONTACT THEM RE A SUITABLE TIME? WHAT IS WRONG WITH THIS COMPANY? I made them very aware that I have a health issue and need to know the dates and times of works. I AM ABSOLUTELY FURIOUS This is not what is known as customer service This is bullying tactics so SWALE can get what they want, I'm guessing MONEY, awful!”

Posted 1 year ago

“Absolutely appauling company. We're on an annual contract. Engineer arrived for annual service. Completely unprofessional and doing work whilst constantly on phone. After he left we discovered we had no hot water. Phoned the company, no apology but they sent someone else. Engineer arrived and said that the gas had not been turned back on! Still no apology so I told him my opinion of his company. And still no apology but he said I can't apologise now as I'd be a fraud?? I phoned to speak to a manager / director and no answer after 16 minute wait. I will be cancelling contract with this un-professional company and suggest that you think twice before dealing with them.”

Posted 1 year ago

“Worst company I’ve dealt with in a long time”

Posted 2 years ago

“One of the worst companies. Their engineers tell lies. They say they come to your property while u are waiting all DAY. No one turns up. They take pictures of ANY flats entrance,except yours to say that they came to yours. I am waiting 3 days for emergency service,because of having venerable person in the house. The absolutely worst company. If it was possible to give 0 star rating, it would still be too much for this company. Why is this company still allowed to have council contract when they are just SO unprofessional? I have had their workman sat in his van for 10 minutes on his phone, got out & went to the side of his van. Got back inside & drove off. Not even bothering to ring the bell. I saw this from my window. I rang the council to tell them what had happened, they rang swale & was told that No one was home!!??. It took 3 appointments for someone to come & do the gas safety check.”

Posted 2 years ago

“I had to give one star to be able to write a review, but I don't think Swale are worthy of one star. The experiences I've had over the past ten years in arranging a boiler service have been far from satisfactory. If I had had a problem I would not feel confident that it would have been sorted efficiently and I will not be renewing a contract with them when my warranty expires next year. I get the impression that they either have too many customers for their staff to manage, or they are incompetent, or their system of operating is poor. I have again today experienced a situation which should not have happened and I am a very unsatisfied customer.”

Posted 2 years ago

“No heating or hot water since before Christmas despite multiple visits. Sigh.”

Posted 2 years ago

“Absolutely ridiculous customer service, no heating or hot water for ages.”

Posted 2 years ago

“they dont turn up for appointments, have been without hot water or heating for more than 10 days. i made arrangements to stay at home and they just don't show up, this is also a new boiler that stopped working after less than a year.”

Posted 2 years ago

“four appointments from them, l took times off from work to wait for them , they still never turn up and only once they left an excuse at the last minute at their failling appointment. I can only give them Minus Zero ( - 0 ) STAR.”

Posted 2 years ago

“The problem I have had with this company is they don't turn up to the appointments they make. They give you an appointment slot which is either all morning or all afternoon and they just don't turn up. It's now been at least 6 times they have failed to show up for an appoinment although recently they have had the decency to let me know they couldn't make the appoinment time. I'm still under threat of legal action from my landlord who claims to understand the difficulty I'm having despite warning me I'm about to receive an injunction for not granting access, a conversation which was had inside my home while granting access to the landlord so I really don't understand this situation. I don't understand why I'm being prosecuted or why they want to take me to court, it's like they don't understand I'm human or how they are impacting my life and welfare. No human would be able to treat someone like this and look them in the eye so why are swale doing it to vulnerable people who don't have a choice about the situation they are in.”

Posted 2 years ago

“I could not even get a quote for a boiler without first having work COMPLETED on a new consumer unit. Then got an explanation that made no sense about a quote only valid for 28 days. its a quote not a contract of work. If you cannot add into a quote 'on the proviso that recommended work be completed' then I got lucky by not using Swale. I'm also a potential customer not your mate, so having all emails starting 'Hi there' suggests the level of professionalism!”

Posted 2 years ago

“Avoid it. It takes 30 min to get thru customer service line moat of times. 7 attempts over 1 month to repair heating issue, still no heating. Left with no toilet water, no hot water and no heating for a week. Trying to charge me for work included in contract, fixed some issues but created more issues. Made an appt for this am, still waiting after 12pm, hopeless. If not sorted this week, will have to pay separately to get it sorted and try to claim back via ombudsman.”

Posted 2 years ago

“Our boiler has not been working since July and after 4 visits and 2 no shows including today it still not been fixed. After half an hour on phone to speak to someone we was told they tried to ring us to say they did not have the parts. This was a lie as no miss calls on my phone and no voice mail. I have now been told an appt is booked for October. Terrible service would not recommend but have no choice to use them as we are housing tenants extremely unhappy!!!!!!”

Posted 2 years ago

“Why do Swale Heating think it’s acceptable to leave an 87 year old woman with dementia , with no heating and no water for almost a week? To not call ? To lie when they are able to visit . Swale heating are a complete con. They need to be struck off and investigated . They name people’s lives a misery .”

Posted 2 years ago

“swale heating Left before completing the job. No heating in the bathroom for a whole week, job still incomplete radiator leaning against the wall since 21st June 2021. Shape bracket's where the radiator should be, exposed. I've had the boiler serviced twice in the same week !!!!!!! Swale Heating, the worst company I have ever encountered. Use at your PERIL. Mean while the radiator still lean's against the wall......... 7 day's later. Sheila Austin”

Posted 2 years ago

“the engineers don't turn up to on the day they say they are going to turn up. twice in a row have i been waiting in all day and they don't bother turning up. this has happened many times before. a very unreliable unprofessional company. phoned them up to ask what going on and they say i have to wait for over another week , ive been without hotwater and heating for over a month already.”

Posted 2 years ago

“Can I give less than one star? This is the worst company I have ever dealt with. We had a whole heating system installed and within 2 years we needed a new part for the boiler. They cancelled 4 appointments in 2 months during January and February. When the engineer finally came, it took him 20 minutes to fix it. We then booked a boiler service, which we foolishly paid up front for and yet again they cancelled the booking. I get the feeling they don't have enough staff.”

Posted 3 years ago

“Poor customer service. Cover is not provided 24 hours as they claim. They blame Plumb Centre when they don't have the parts. Broken promises; if you hear "an engineer will be with you tomorrow morning" or "we'll reply within 24 hours" don't believe them.”

Posted 3 years ago

“Swale Heating made me ill Swale Heating made me ill. My flat is like an ice box because the central heating pump is broken. This has been intermittent for months and they should by now have had accurate notes of the problem on their system. Total time wasted listening to Swale recordings of "Please wait your call is very important to us" must be around 10 hours by now. They keep sending the same unhelpful incompetent person. On each occasion he walks around, just looking, holding on to his briefcase, doing literally nothing, takes a photo of the boiler at the end of each visit. Then he leaves saying he can neither fix it, tell what is wrong, nor tell me what he intends to do next. When I speak to an "agent" after listening to the recording for another hour, none of these agents have any idea what pain and frustration Swale Heating are causing to customers by running their business in such a shoddy manner.”

Posted 3 years ago

“Never again have stopped all works and asked for a surveyor to attend property never seen anything like it”

Posted 3 years ago

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Swale Heating is rated 1.6 based on 133 reviews