Sweet Flour Bake Shop Reviews

Name: Sweet Flour Bake Shop
Rating: 4.79

4.8 Rating 513 Reviews

94 %

of reviewers recommend Sweet Flour Bake Shop

About Sweet Flour Bake Shop:

Enjoy the best baked goods in Toronto and across Canada at your home, office, or special event. From fresh baked cookies and bars, to decadent cupcakes, cookie cakes and delicious party favours, we have the perfect gift for any occasion. We offer same day cookie delivery within Toronto and express delivery across Canada.

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Sweet Flour Bake Shop 5 star review on 12th February 2024

Simoneaque A Williams

Sweet Flour Bake Shop 5 star review on 10th March 2023

Cathy Ocampo

Sweet Flour Bake Shop 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t expecting the cupcakes to be frozen before shipped and felt that they didn’t taste as fresh as I was expecting.”

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Posted 5 months ago

We're so sorry to hear your order wasn't delivered as expected. Our cupcakes are baked fresh and then frozen so that during delivery, the icing stays intact. Freezing them also helps to keep the freshness locked in. With each order, we include care instructions that state they are shipped frozen and need time to come to room temperature before serving. However, we can understand it may not have been what you were expecting and we apologize for that. Thank you for taking the time to leave a review.

Posted 5 months ago

“I must say we were very disappointed this year. The cookie was delivered on Feb 2 on time however it was hard as a rock. Hard to cut. Hard to chew. Crumbled. Not enjoyed by anyone nor even the kids. Last year was great so we did it again. Not the same quality Very disappointed”

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Posted 1 year ago

We're so sorry to hear you didn't have a good experience. Our Catering & Sales Manager will be reaching out shortly to discuss ways that we can help rectify the situation. Thank you for your feedback.

Posted 1 year ago

“The decorating kits arrived broken and were very small for the price. We just thew them out as they were of no use to us for the way we intended to use them - shared decorating party.”

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Posted 1 year ago

We're so sorry to hear that the kits arrived broken! We package them with the utmost care but sometimes breakage can occur if the packages are mishandled during shipping. Someone from our customer service team will reach out shortly to discuss next steps with your order, as we want to ensure you have a better experience with us. Thank you for your feedback.

Posted 1 year ago

“This was my first time dealing with Sweet flour, unfortunately the full order wasn't delivered to the customer. I had ordered cookies and cupcakes and only the cookie arrived. When the customer texted me to thank me for the cookie, I had asked about the cupcakes and she said she never got them. Although they were delivered at a later time had I not spoken to her I would not have been advised. Apparently the driver forgot them. So unfortunately I wasn't impressed by this. Hopefully they tasted better then the service.”

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Posted 1 year ago

We're sorry to hear about the delivery issue - we had a newer driver who didn't realize there were two pieces to the order. As the last day before the holiday, it was a huge delivery day for us which is why our customer service team didn't realize a piece was left behind right away! We hope that the recipient enjoyed both of her treats. If there's anything else we can do for you, don't hesitate to reach out to us at info@sweetflour.ca. Thank you!

Posted 1 year ago

“I would really like to speak to someone about this order. It was intended to be a surprise for my elderly mother and has been pushed back because no one can reach her. Now, not only did FedEx not appear to have her buzzer information but no one from your business reached out to help. So her package is now in Grimbsy despite her not having left the apartment for three months and now she has to go to Grimbsy to pick up? Shipping isn't your fault I get that. How did her buzzer not end up relayed or her contact number. She cannot go to Grimsby to pick up this package. She is elderly and the risk is too great.”

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Posted 3 years ago

Hi Tegan, thanks for reaching out. We're so sorry to hear what happened. We did include the buzzer number and did not receive any indication from FedEx that there was any issue (normally if they have a problem delivering, we get an email notification). If we had, we would have followed up immediately. We are going to reach out to FedEx to see what went wrong, and one of our staff members will be contacting you directly so we can discuss next best steps in making sure your mother gets her package!

Posted 3 years ago

“Delivery was a day late so some were not able to have any of the cookies.”

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Posted 4 years ago

Sweet Flour Bake Shop is rated 4.8 based on 513 reviews