Sweet Flour Bake Shop Reviews

4.8 Rating 510 Reviews
94 %
of reviewers recommend Sweet Flour Bake Shop

About Sweet Flour Bake Shop:

Enjoy the best baked goods in Toronto and across Canada at your home, office, or special event. From fresh baked cookies and bars, to decadent cupcakes, cookie cakes and delicious party favours, we have the perfect gift for any occasion. We offer same day cookie delivery within Toronto and express delivery across Canada.

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ordered cookies for a friend in Toronto and they never delivered it, so they couldn't find an apartment. Money down the drain. didn't even offer a refund.
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Posted 2 months ago
So sorry to hear you didn't have a good experience! Looking back in our notes on the order, it looks like a unit number wasn't provided, which is why our driver couldn't find the apartment. Our team did reach out to you to get the apartment number, but it wasn't provided so we couldn't re-deliver the package. Regardless, we want to make sure you have a good experience with us, so someone from our team will reach out to you to follow up. Thank you for your feedback.
Posted 2 months ago
This company specializes in customized cookies and baked goods. The message to be written on my cookie order was very clear on my order form and yet they didn’t take the care to carefully spell the message correctly missing the point of the message altogether. And no appropriate action was taken to rectify the problem. Very disappointing, I won’t order from them again and wouldn’t recommend them.
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Posted 1 year ago
We're so sorry to hear that you didn't have a good experience with us. A member of our customer service team has followed up to discuss what we can do to help make the situation better for you. Thank you for your feedback.
Posted 1 year ago
Terrible customer service!!!! I would not have even given them 1 star if possible. I ordered cookies for my client's 97th birthday as I do every year. I received an email to track the FEDEX shipping. It was picked up on Friday and would be delivered on Monday!!! Cookies 3 days old!!! I contacted Sweet Flour and they stated that the cookies were put on the wrong truck and they do not deliver on weekends. They said they would refund my money. That's it!!! Talk about not caring about their customers!! Now I get to start trying to find a shop that can delivery the birthday cookies for tomorrow!! Do not waste your time with these people!!!! They do not care!!!
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Posted 2 years ago
Thank you for your feedback. We can absolutely appreciate your frustration and want to do what we can to help. Delivery outside the GTA not through FedEx is difficult which is why we didn't we have an immediate solution beyond a refund; however, understanding the situation, we wanted to make sure we could get the gift there today so we got creative and sourced a same day courier company who was willing to make the long distance delivery. We will send a fresh box today and we hope the recipient enjoys her gift.
Posted 2 years ago
Received a box of ‘cookies’ as a gift on Canada Day - a few intact ones, some broken ones, and almost half a boxful of crumbs. I’ll never be a paying customer there.
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Posted 2 years ago
Hi there, thank you for reaching out to us. We are so sorry to hear that what should have been a gift for you to enjoy was anything but. We rigorously test our shipping methods to ensure the product arrives in the best possible condition and while we generally receive great feedback, there is always room for improvement. We would like to contact you directly to discuss ways we can make this a better experience for you. Please feel free to call us at 416-763-2253 and ask for Kristen (I'm our Catering and Sales manager), or if easier, you can email me directly at kristen@sweetflour.ca. Thank you again for your feedback.
Posted 2 years ago
Very disappointed
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Posted 3 years ago
Hi there, we are really sorry to hear you didn't have a good experience with us and would like to reach out to understand what happened and how we can make it better for you. If you can, please email our Catering & Sales Manager, Kristen, at kristen@sweetflour.ca or feel free to call us at 416-763-2253. We hope to hear from you.
Posted 3 years ago
The cookie was stale and hard. The delivery was left on the recipient’s front door step with no card or indication who the delivery was from. Very disappointed, I will not be ordering again from Sweet Flour.
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Posted 3 years ago
Hi Nicole, we're so sorry to hear you didn't have a good experience with us. We will be reaching out to you offline to discuss next steps as to how we can help. Thank you for your feedback.
Posted 3 years ago
Sweet Flour Bake Shop is rated 4.8 based on 510 reviews