“Ordering was easy. The transaction went well. Received what I ordered and even got some sweet treats! One of the team called and thanked me for my order and asked if they could do anything for me. Very nice and would definitely recommend this store!!”
“I recently went through the process of exchanging a previously bought guitar for another. Huge shoutout to sales engineer Steve Wessing. He made the whole exchange process stress free and seamless. Sending my unwanted guitar back to Sweetwater was a breeze and the timely delivery of my new guitar was fantastic. The entire process took a little over a week thanks to Steve. Sweetwater rocks!!”
“I ordered a gooseneck from Sweetwater, as an extender for a mic stand. It didn’t fit properly. Sweetwater found the pieces I needed and answered all my questions from my email. Great customer service.”
“Products came in good shape and fast with free shipping. Customer service was what sticks out though, I got a call a few days after an order and was thanked for using Sweetwater and asked if I have any questions about the products. This is the best website to order music products from by far.”
“Brain is amazing! They always take very good care of me. Best prices and fast and a bag of candy every order just to say thank you. Very good and honest people! I will never go anywhere else. Thanks again guys!”
“Their professional staff takes the time to answer the most novice questions. Always competitive prices. Shipping is always free usually within a week or less. Always a great selection in all categories. I would never hesitate suggesting them to my music friends. Thank you for going the extra mile Jarod.
Eli White
Tamoa, FL.”
“I am a long time Sweetwater customer. We now live in Panama and Cam Curtis, our sales engineer, was instrumental in helping us find a flute mic and the gear to go with it. Because shipping to us here in Panama can be such a pain, it is imperative that anything we buy - from anyone - be beyond reproach or issue. Convenience, thoroughness and trust are key. Which is why we work with Sweetwater for the audio products we need (or just WANT as the case may be) and go through all the trouble of having it shipped to our forwarding service in Miami and then on to us. We have some great retailers here in Panama City. But we still buy from Sweetwater because they work hard, know their stuff, get it right the first time and we have never been disappointed. I used to work in the music industry and Sweetwater was the standard. Now that I am semi retired, for me and my wife, Sweetwater is STILL the standard. Muchas gracias, Cam. Eres muy amable!!!!!”
“Brandon was informative and knowledgeable in helping me with my purchase. He sent me pictures of my guitar before shipping. I am so thrilled with my new guitar and I will definitely be a repeat customer.”
“I’m a seventy year old Sweetwaterhead and have bought four GREAT guitars over the years from them with only two different sales associates in all those many years! They have given me the best sales and service that I have ever received in my musical journey and life. Let them help you fulfill your dreams too.”
“I had just placed a hefty order, and apparently when putting my shipping address I had a small typo, so I almost just threw hundreds of dollars down the drain. Luckily with big orders Sweetwater calls you and verifies that you ordered it and all the information, and the customer service person I was working with, Leah, helped me catch that typo. Huge.”
“I don't know about the rest of you all,But my sweetwater Rep is the best.He answers the phone every time I call in less he's on vacation. We all need one once in a while. I can call to ask questions and he spends the time to help me out, and never makes me feel rushed. I was having issues with a Behringer xr 12. Tried to get ahold of Behringer. Better luck seeing God. So I called my rep. He told me no problem, I bought it from Sweetwater, They have certified Tec's that will take care of my issue's. Almost became a Behringer hater.
But as usual Sweetwater took care of everything. I don't know about other sales Reps but I've had the same one for years. And he's like family. The service I get from Sweetwater I couldn't put a price on.If you buy it there they take care of you. You don't have to spend hour trying to contact someone who makes it impossible. One call to Sweetwater solves your problems.
Thanks Jordan”
“They have THE BEST customer service you will ever find. Who else calls you after every purchase to see how you like the products? Delivery is quick. They have an extensive offering of products and services. The prices are great too. I've purchased almost all of my instruments and equipment from them for at least 5 or 6 years. I've never been disappointed.”
“I won't buy gear from anywhere else , great customer service, although they might not be the least expensive on somethings , my customer service rep calls me at least once a month to see if he can help me . Thanks Mike.”
“I want to give a recommendation to my Sweetwater representative Brandt Miller. Brandt thank you very much for the care and thoughtfulness that goes in to your customer service. Always a pleasure doing business with your Sweetwater rep Brandt Miller! Sincerely, RE Sanchez.”
