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Sweetwater.com inc Reviews

3.3 Rating 159 Reviews
54 %
of reviewers recommend Sweetwater.com inc
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Phone:

ph:+1-260-432-1758

Email:

stuart_niven@sweetwater.com

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Sweetwater.com inc 5 star review on 25th April 2025
James
Sweetwater.com inc 1 star review on 7th February 2025
Lee
Sweetwater.com inc 5 star review on 10th January 2025
Annie Caskey
Sweetwater.com inc 5 star review on 18th November 2024
Anonymous
Sweetwater.com inc 5 star review on 13th September 2024
Kathleen McGivney
Sweetwater.com inc 5 star review on 11th September 2024
B J Epstein
Sweetwater.com inc 5 star review on 2nd September 2024
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
Best customer service ever, easy to order, products always in good condition, delivery on time and they even reward me with candies. Return policy outstanding. I will keep buying from them in the future.❤️❤️
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Posted 3 years ago
I had a defective humid system for my guitar. They promptly replaced it with no issues. Customer service was excellent
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Posted 3 years ago
Excellent customer service!
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Posted 3 years ago
I have been dealing with Nate Hutson, one of their consultants, for the better part of two months in designing the best DJ system for my son. As a musician it was clear that Nate's knowledge for music transitions well for his passion for equipment. In the end he built and excellent system which has allowed my son to grow his business. Thanks Nate
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Posted 4 years ago
The customer service was impeccable--they truly blew my mind. I recently bought an adapter for my Zoom field recorder--an AD14 5V 1000mA Q3/H4N AC Adapter--which was just over $20. Despite my small purchase, they called me personally to let me know they had received my order and then sent a follow up email with tracking. The package came--with candy inside--right on time! I am really impressed.
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Posted 4 years ago
This is the only and best place to buy your gear. I don't care if you spend 20.00 or 5000.00 this place goes above and beyond with there service. In a world where customer service is completely gone. It's alive and well here. I won't buy anywhere else.
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Posted 4 years ago
Chris was an excellent sales rep. Informative and very helpful during my purchase experience. Awesome follow up, as well.
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Posted 5 years ago
Top notch company...zack bauman excellent gear advisor..1st place i look to buy my drum gear..ALWAYS.. sweetwater for life..free shipping, broad selection, & best customer relations anywhere..thanks again.👍👍🎵
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Posted 5 years ago
I wanted to order two guitar keepers as a gift but had questions about the different varieties so I sent an email to Sweetwater. Within a short time a sales engineer, Colton Kreuzer, contacted me and was so helpful and polite. Even though my purchase was a small one he treated me as if I had purchased an expensive guitar. Additionally, the shipment arrived three days later. I will definately recomment this company to all of my family and friends.
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Posted 5 years ago
I ordered a Bullhead music/guitar stand as a gift for my husband. A mice guy from Sweetwater called the day they got the order to thank me and to ask how I found them. The Bullhead music/guitar stand arrived today as is way better than expected. Sweetwater will get our music gear orders from now on. Above and beyond is how I would describe Sweetwater.
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Posted 5 years ago
My Sales Engineer, Andy Miller, recommended a Focusrite Solo as the best way to both Phantom Power my studio Mic and link it to my MAC via USB. The solo sounds great and could not have been easier to set up. Thank you so much!
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Posted 5 years ago
Sweetwater has just impressed me more than any company I have ever dealt with. I ordered something simple and they took the time to have Josh S. Reach out and say hello. Impressive to say the least!
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Posted 5 years ago
never been more satisfied with an online purchase!
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Posted 5 years ago
I highly recommend this site. They're reasonable and have some of everything you're looking for!!
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Posted 5 years ago
My Sales Engineer is the reason I keep buying from Sweetwater. I have played guitar for 50 years, and I would never have imagined that I would have bought a high-end Acoustic guitar on someone's recommendation, without having played it first. Turns out it is one of the best music purchases I have ever made.
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Posted 7 years ago
Sweetwater Sound is hands down the best company to buy gear from - they bust their arse to make the customer experience top shelf!
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Posted 7 years ago
Sweetwater has been my go-to place for buying gear for probably 15 years now. Their selection is always fantastic and their support and sales reps are second to none. They genuinely are interested in your work, needs, and your musical journies. Just amazing people!
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Posted 7 years ago
Excellent support even after buying, kind and fast replies and you can tell they really care and want to help you out!
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Posted 8 years ago
Sweetwater is the best musical instruments retailer because of the knowledgeable staff they employ!
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Posted 8 years ago
La atención, la calidad de equipos, la rapidez de envío, el precio que ofrecen es excelente. Todo su equipo de venta y soporte están 100% preparados.
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Posted 8 years ago
Sweetwater.com inc is rated 3.3 based on 159 reviews