“For PRICE, they were shown as the cheapest. For CUSTOMER SERVICE they are an appalling comedy act that needs some award. Total garbage. Unprofessional, immature, no empowered actions at all (we'll have to check; I'll just ask; that's what it says; I'll see my manager). Never EVER received an acknowledgement to emails, just a posted letter around TEN DAYS after raising a query (so was uninsured? we'll never know). BIKERS- if they can run race teams and spemd millions on nice offices and staff perks, your claim may be a little down their list of priorities - only guessing).”
“I wrote to them twice. Got no reply. Went on site had quote. We contacted them direct but ended up paying more than quoted. We were told we would get £50 for changing but then told because we actually spoke to them and had to pay a different price we did not qualify. We will not be doing this again”
“Customer service was rubbish. The policy was easy to sign up to but Swinton make it almost impossible to leave then once the documents are signed. There are a lot of hidden clause in the fine print so please read carefully before buying the policy.
When I sold my car and tried to cancel the policy was told I needed to pay all the cost of the insurance even if I don't have the car. Swinton refused to give me my no claims bonus so I was forced to continue the policy with them. They don't explain things clearly and I would not recommend them.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“i brought a different car swinton do not insure 2 cars.so took up insurance with another company.i then sold my car and cancelled insurance with swinton.had payed the year up front.the insurance lasted 5months i got nothing back and they actually said i owe them 94pence.i will never take insurance out with them again.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“My advice is not to take any insurance policy's with Swinton insurance. The staff have really bad attitudes on the telephone . If I were to give them a rating of 1 to 10 it would be minus 10.”
Hello.
Thank you for taking the time to provide your feedback.
I'm sorry to hear you have had a problem with the customer service provided by Swinton. I would like to investigate this for you as we treat customer feedback seriously.
Can you please email your policy details to social.media@swinton.co.uk and I will look into your concerns.
Kind regards.
Adam
“Bumped the price up after the on line quote then failed to inform me about the policy being canceled, even tho payments were still being taken
One of the worst company's I have dealt with
Not a good advertisement for your site !!
Contact for more info on 07534488271
.”
Hi Andrew, sorry to hear this, can you please email your address details to social.media@swinton.co.uk so i can locate your policy and help in this matter, cheers mike :)
