“Absolutely worthless ! Cancelled my bike insurance without telling me ! Reason was that my no claims certificate that I emailed to them had the logo heading cut in half !!
Although full name and address of hastings insurance was at the bottom of the form !! Charged me £25 admin , and £38 lost insurance with Zenith , best bit was the bikes been in the garage and not used !!! Wasters!”
“Good Afternoon
I wanted to ask for clarification. Why did Swinton insuranace charge my 27 pounds for breaking the contract? I informed the telephone employee of the Swinton insurance company that the motorcycle was sold two weeks ago. No one in the company answered the phone when I tried to report it before Easter. Nevertheless, the fee was taken as if the contract had been canceled. He was forced to give personal details of my debit card. Please, indicate the point of the contract. I think it was not compatible with the contract. I will continue to recover my money with interest.
I am asking for the full amount and statutory interest from 03/05/2015 to today.
If the situation is not resolved, I will direct the case to the legal counsel
A debit card payment of £27.41 to WWW.SWINTON.CO.UK was taken from your account.”
“diabolical ….rude unhelpful.accepted me and took my money on line then told me they cant provide the company car scheme cover ..ok..but then charged me 25 admin absolutely disguisted with your customer service ..would advise family and friends ever to use you..when I asked for a manager and name of advisor he put the phone down”
“How pathetic are Swinton Insurers.
My car as been off the road a few weeks and it’s not worth me repairing so I've had to let it go for spares. I informed Swinton and explain it may be a couple of weeks before I acquiring another vehicle (to find the right one). They have now cancelled my insurance and charged me £50 for the privilege. How stupid is this, they can’t wait a couple weeks or put my insurance on hold until I get a car. My phone records everything so it was quite nice to listen back and hear again how they aren’t a charity. Great customer service
I've not cancelled my insurance; Swinton have. They say this is because “they can’t assist me”. But they are still charging me £50 because “they can’t assist me”.
I would not recommend Swinton to anybody and especially when they tell you “we are not here doing any charity” exact words.
I guess it shows how dreadful Swanton really are when they have to disabled their review section on other websites, what are they hiding.
Kind regards
Chris”
“After applying for a small claim of water damage to our conservatory because of a leak from our overflow, we were then told it's £500 excess just for someone to assess the damage, in my mind this is absolutely disgusting!! The damage is not even that much! Why pay a monthly premium, only for them to make it impossible to even put in a small claim! Rip off merchants, cancelled insurance immediately!!”
“My car insurance has risen by nearly £200 from last year! They claim ther must have been a rise in thefts of my type of vehicle! So car thieves have suddenly started stealing Ford Mondeo's? I managed to insure my car with Hastings for half of Swinton's cheapest quote. Thanks for nothing Swinton!”
“They should change their name to Swindlers as it would be an accurate description of them. If you don't want to be ripped off steer clear of this bunch.”
“Terrible terrible customer service centre attitude, threatening letters and emails sent but unable to make personal contact. When my patience wore thin and I informed the operator that I have recorded the details of my calls his attitude was turned up to 11 and he was almost in tears of rage! Can't give no stars, steer clear.”
“Ageas and Swinton completely let us down. After a claim they gave us no hire car and it took 6 days to write the car off so we were left 6 days without a car and that delayed my wife driving again which knocked her confidence after the accident. Ageas also didn't pass my complaint into Swinton saying we would never use them again resulting in us having to pay the more on the policy after the claim. Every time I complained they never took me seriously and they never did anything to repair the dissatisfaction we received from their poor service. Every time they just fobbed us off with the financial Ombudsman which we will look into. Swinton were the insurers and Ageas dealt with the claim and they just blamed each other but did nothing about it. I would never ever use these again and it's obvious to me they don't care about being decent as long as they are making easy money from their customers.”
“They cancelled my house insurance 7 days after taking it out, saying that the underwriters cancelled the insurance.
Then sent me various letters stating I needed to pay £20 for a cancellation charge! They cancelled not me so why do I have to pay £20?
Do not use Swinton they are robbing thieves and you can get a more reliable service with so many other insurance companies out there.”
“Keep sending marketing text messages and unable to opt out without texting a premium number to request they stop. Not impressed and will never use them.”
“Swinton automaticaly renewed my policy for a ridiculous amount, I was unaware and unable to change it as I was offshore at the time, as soon as I got home I called them to cancel as I had found a new insurer that was less than a third of the price, I was then charged a cancellation fee on top of the amount I had already been fleeced.. won't be using again.”
“Had recently renewed my bike insurance and then changed my bike. New bike was similar to the old one but Swindon tried to charge me 4 times the premium!
After discussion it came down to 3 times the original premium. For the sake of convenience I went with it.
Later compared the prices and I could have got cover for the original premium although it would have cost to cancel the Swinton policy.
Been a Swinton customer for years but don't appreciate being ripped off, will not be back.”
“Absolutely terrible customer service, i have 6 years no claims which i have proof of however swinton have admitted that they will not accept a valid ncb certificate because it does not have my vehicle reg on it even though it is not required by other insurance companys! And lets be honest you as the customer get the no claims not your car!
They have some very rude staff that will quite happily try to shout over the top of you if you let them.
The only good thing about swinton is cancelling my policy i have honestly never had so much trouble with any other company in the couple of weeks i have been with them.
Please avoid this company if you want your no claims.”
“Horribly Overpriced. My mother was with Swinton and told me her renewal price. I nearly choked! Knocked £300 pounds of Swintons quote within 20 mins. She is now insured elsewhere!”
