“I was really impressed with their help, the company which provides the claim wasn't very helpful and tried to get out of paying out the amount we were entitled to, however after my husband explained to our local swinton (Cannock) they insisted the policy we pay for was what we should claim.”
“Sadly someone crashed into my car 19 November. I had to do all the ringing around but I also have to continue paying.For a insurance for a car I no longer have.
.”
“well i just recentley moved from upstairs apartment to downstairs apartment.exactley the same just changed the number of the apartment. it was same address and postcode and was charged 25 pounds.up for renewal in april. will not be renewing with them
.”
“Had no reason to contact Swinton fortunately no claim made. I purchased insurance online and requested documents to be sent to me. Never arrived so had to go in office and get them myself. Having said that, I will renew with them again this year if price is right.”
“Customer service was rubbish. The policy was easy to sign up to but Swinton make it almost impossible to leave then once the documents are signed. There are a lot of hidden clause in the fine print so please read carefully before buying the policy.
When I sold my car and tried to cancel the policy was told I needed to pay all the cost of the insurance even if I don't have the car. Swinton refused to give me my no claims bonus so I was forced to continue the policy with them. They don't explain things clearly and I would not recommend them.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“i brought a different car swinton do not insure 2 cars.so took up insurance with another company.i then sold my car and cancelled insurance with swinton.had payed the year up front.the insurance lasted 5months i got nothing back and they actually said i owe them 94pence.i will never take insurance out with them again.”
Hi.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“I would not use Swinton again, they are the only insurance company that don't let you pick a certain date to pay your insurance on, you have to pay on the dates they use only and if your payment dosnt go out, they charge you £25!!! My insurance payments have gone up by £40 per month through them charging me. It's disgusting!!!
I would not recommend them at all.”
Hi Glen.
Thank you for taking the time to provide feedback. Details of your feedback have been passed to myself here at Swinton to review. I'm sorry to hear you are unhappy. Can I ask that you email further details to social.media@swinton.co.uk so I can investigate this further.
Kind regards.
Adam
“A very good and excellent service so easy to buy a policy and a very competitive price not much more to say they do exactly what it says on the tin good full cover @ a very good price would recommend to anyone.”
“I took out my Motor Insurance policy through Swinton Central Online. I have several times written to them with urgent queries relating to NCB but they never reply. I have phoned them, got told they are too busy to talk to me, they will phone me back - they never did. Appalling!
Luckily a friend told me there are Swintons Branches where there are real physical people who answer the phone. I have since dealt with branches and they have been excellent.
DO NOT take out your Swintons policy through Online or Central is my advice, look up a Swintons local branch and phone them instead.”
