Swycha Refurbished Smartphones Reviews

Name: Swycha Refurbished Smartphones
Address: 2nd Floor, The Le Gallais Building, 54 Bath Street, St Helier
Rating: 4.41

4.4 Rating 169 Reviews

85 %

of reviewers recommend Swycha Refurbished Smartphones

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Phone:

0330 818 8508

Email:

shop@swycha.com

Location:

2nd Floor, The Le Gallais Building, 54 Bath Street
St Helier
JE1 1FW

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Swycha Refurbished Smartphones 5 star review on 16th June 2021

Anonymous

Swycha Refurbished Smartphones 5 star review on 15th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered phone on 10.08.22 for next day delivery and still waiting .”

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Posted 1 year ago

“Long time to reply to problem, paid extra for next day delivery took 5 days”

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Posted 1 year ago

Hi Harry, Many thanks for the feedback. We are sorry for the delay but the order was not passed on to us until a few days later due to a technical issue on the marketplace where you purchased it. Can we also please state that there is no option to pay for faster shipping as we offer next day delivery free of charge. If you were charged, we would kindly advise you to contact the marketplace in question to have this refunded asap. Kind regards, Swycha

Posted 1 year ago

“Trying to call says he today, as received my new iPhone which I brought through the range arrived in a bubble wrapped bag, no box as the ad said it would, no free lighting fast charger or Sim pin as the ad said all refurbished phones come with free accessories, I can't tell if the phones working or not as it's flat(hopefully), just hope I didn't spend all that money on a dead brick!, I've emailed and called a number of times but no-one is getting back to me”

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Posted 1 year ago

Hi Ydw, Thanks for your review. As mentioned on our call, we hope you are now satisfied that we sent the missing items and complimentary case and screen protector. Apologies again for any inconvenience we may have caused. Kind regards, Swycha

Posted 1 year ago

“There's so many alternatives for buying refurbished phones so save yourself the problems and go elsewhere. Phone arrived and the speakers at the bottom were full of something and the screen was dirty, I returned it. A week later a 'new' one has arrived (which they said had been cancelled at my request) and the speakers are still full of muck. Also apparently it's my problem to arrange the return of this cancelled phone rather than their courier collecting it.”

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Posted 1 year ago

Thanks for your review Emily. All feedback is taken on board to ensure we continue to offer best-in-class service. Kind regards, Swycha

Posted 1 year ago

“I ordered a phone for my son on the 30th April, website advised 24hr delivery - still not here. I’ve emailed and called but no reply. Would not recommend to anyone”

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Posted 1 year ago

Hi Michael, Thanks for your review, we're so sorry to hear your phone hasn't arrived. Someone will be in touch with you today to resolve this. Thanks, Swycha Team

Posted 1 year ago

“Phone never turned up and when checked tracking its not even my front door they say they delivered to. Its 2 weeks later and had no phone or no refund and they wont respond to my emails”

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Posted 2 years ago

Hi Clive, Thank you so much for taking the time to write this review; we're sorry to hear what happened with your delivery! We will contact you today to resolve this issue. Kind regards - The Swycha Team

Posted 2 years ago

“I purchased iPhone 7 Plus rose gold very disappointed when I received it it had a small chip at the bottom of the phone they explain they sell like new condition ?”

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Posted 2 years ago

“Unfortunately I cannot recommend buying a phone from this company. Firstly, my original order (placed before 2pm Friday) did not arrive until the following Tuesday, not next day as advertised. Secondly the phone I received was absolutely not in “excellent” condition - it had scratches and was covered in dirt and grime. I contacted customer service (I did not receive a reply until late the following day) who were very apologetic and offered an upgrade replacement. I decided to give them the benefit of the doubt that it was a one off issue and accepted the offer of an upgrade. However after this offer and returning the original phone on a Thursday (paid postage myself so further out of pocket) I did not hear back from customer service until Tuesday. They then dispatched the replacement phone on the Wednesday which I received the next day, but disappointingly the phone would not successfully turn on. When trying to charge the phone it was stuck on the Apple logo loop (defective battery/hardware). Again when contacting customer service they were very apologetic, however at this point I have been without a working phone for 2 weeks during these product issues and I am still awaiting a refund after returning the second replacement phone (although they did pay for the return postage this time). Overall a disappointing experience and I would not recommend”

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Posted 2 years ago

Hi Maria, Thank you for your review, we are sorry for the disappointing experience you had with us. As discussed in our previous conversations, the original phone should have never been dispatched due to the condition it was in, hence the offer to upgrade to a better handset. It was very unfortunate the iPhone 8 that was sent to you was faulty. Once again, sincere apologies for the inconvenience we have caused and thank you for your honest review, which we will use to further improve our service. Regards, Swycha

Posted 2 years ago

“Can't get it work”

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Posted 2 years ago

Swycha Refurbished Smartphones is rated 4.4 based on 169 reviews