“Awesome price and service! I was one of the unfortunate in Texas that got hit by the freeze in February. Luckily, I was ahead of most and was able to order my unit while it was still in stock. I received the unit in 5 days (as promised), and paid a fraction of what the plumber was going to charge me (about 1/5 of the charge...seriously). And with the prompt shipment I installed it about a week before the plumber could. I referred a number of my friends to this web site. Many of them took advantage. Thanks Tankless Water Heater Depot!”
“I'm a professional builder and have installed many of these tankless heaters inside and out. My clients are thrilled that they don't notice any difference in the hot water performance except that it's unlimited and the fact that they are saving energy. Every single unit has been an easy start up with the most difficult part of the install being the adapting of fittings, both water and gas. I recommend a tankless heater as a replacement every time when asked.”
“Water heater works perfect! The only issue was the box came banged up and the front cover of the heater was dented up. They do warn about this problem, but it seems fishy, I have ordered about 20 of these same heaters from another company and shipped with UPS ground and never had one with a dented cover until I ordered from this company, so if you want one with a perfect cover, do not order here. The price was great and the heater works great.”
We ship with UPS flex partial insurance, so all the units and packaging are inspected by UPS prior to them shipping. The units weight between 60 and 90 lbs and their covers are just a thin piece of stainless steel, so if they get dropped or hit with a dolly they will get it a dent. If the damage is significant or would impact installation the units are fully insured. We also have replacement covers available, they just not have the Rheem sticker on them, and customers that are reselling the unit or if it is going in a showroom or something can have us double box and pad the unit's for an extra $15.
“I was desparate to get a new water heater when my old Bosch went out in the middle of a brutally cold spell. To get one locally, I would had to have paid 60% more than what I paid from Tankless Water Heater Depot, and there STILL would have been a delay of a few days. TWHD got my order packed and shipped the same day I ordered, and it was delivered on time a few days later. They did a great job packing it (although there still was a little cosmetic damage, which does not bother me at all).
In addition, I love love love the Rheem heater.”
“Installation was very straight forward. It is now operating fine and the constant hot water flow is excellent when we have guests and many taking back to back showers after a day at the beach. Very nice product.”
“We needed to replace an outdated, leaking 50 gallon tank and wanted to upgrade. After researching different brands, GPM options and consumer reports to find which would fit our needs I came across this site and the Rheem RTGH-95DVLN-2. The price was great and we could not be more pleased with the choice!
I was concerned with ordering and needing to have it shipped across country however, it was unnecessary! Richard, the customer service rep answered all my questions and was quick to communicate after my purchase. I ordered online Sunday night and by 5pm Monday, EST, I had a confirmation email of purchase with UPS tracking info. Not to mention it arrived in perfect condition by 3pm that Friday shipping from the west coast to southeastern MI.
I will continue to recommend them to everyone I speak with who are looking to upgrade to a tankless heater! Thank you SO much! :)”
“Your web page is great listing all the specs and models. Having all the valves tray etc I needed hooking up was a breeze and so far working great. I would buy from you guys again and have already told 3 people about your site who are going tankless in the near future”
“I have to admit I was concerned with a Gmail account & a semi-stock web site but 100% satisfied. Saved several hundred dollars, exactly as advertised, prompt delivery as scheduled.”
“This was the 2nd Rheem tankless unit I purchased from Tankless Water Heater Depot. Each transaction was smooth and the units with valves showed up within 3 business days. All inquiries were addressed within hours. I will not purchase anywhere else.”
“The ladies I spoke with were very helpful. My problem may be rare since my plumber did not install an exhaust pipe drain. When I purchased the burner core there were no instruction to put a small piece from the old one to the new one. This caused me to purchase a whole new unit since we had no hot water for two weeks. Since then I spoke to you several more times and I repaired the old one. You do have a male rep that needs people interface training.”
I am sorry to hear you had some issues with a unit due to incorrect installation, and that there were not instructions that came with the replacement part. I am glad to hear you now have a working replacement, and sounds like you fixed the old one as well, which is great. However, this review seems to be more for Rheem the manufacture than about us, our store and your experience with us. That said, your review is important information for people to know, but I want to make sure people are aware that we are just an online store, and not Rheem. We do not provide technical support, we do not send replacement parts and never had conversations with you.
We received your order on Saturday January 16th 2021 for the RTG-95DVLN-1. The unit was shipped that Monday the 18th, and was delivered VIA UPS ground on Friday January 22nd. Besides the order confirmation email, and the email we sent Monday the 18th with the UPS tracking # and delivery date we had no other communication. We are the online store that you bought the replacement unit from, not Rheem. Again, your review is important for people, but I do want to make sure people understand we are not the manufacture, and do not provide customer support in regards to warrant claims, installation issues and so on. That is done through Rheem directly. And they are for the most part great. Their customer service team is located here in the US. In Atlanta GA, and they are professional service technicians. I am sorry to hear you had a not so great of an experience with one of their reps, but am glad to hear you had a good experience with others, and that you were able to get it replaced and fixed!
I am sorry to hear that you had such a bad experience. We and I do all we can to help customers if they need it. As a website more often than not we do not communicate with customers with the exception of the order confirmation email, and shipping email. We do a good job of getting our orders out on time, so there is not often reason to speak with customers directly. If customers do have questions about the units before ordering we are happy to help and do our best to understand the customer's needs and make the best recommendations.
If there is an issue with an unit we are not the manufacturer and do not provide warranty or technical support directly, which is done through contacting Rheem technical support at 866-720-2076 for gas and propane units, and 800-374-8806 for electric units. If you called with installation questions or issues, Richard Romano would have directed you to Rheem technical support, as he is a sales person, and not able to provide that type of support.
If you bought the wrong unit you are welcome to return in new condition within 90 days of the order, as long as it is returned in new condition. When we shipped what was ordered the customer is responsible for the shipping costs and a 10% restocking fee if the unit is not being exchanged. We of course cannot provide refunds or exchanges for damaged or installed units. Please check the Shipping, Exchanges and Returns section of the site for those full policies, which are included in the terms of service as well.
Because your review was left anonymously it is not possible to look up your order, and your review does not say what the issue was that Richard was not able to help you with, but I hope this helps. You can also send us an email at RheemTanklessHeaters@gmail.com and let us know if there is something we can do.
“The water heater is nice was pretty easy to install just it takes a long time for the water to get hot at first start up but I have all the hot water I need I would recommend it”
