The Smartshop Reviews

Name: The Smartshop
Address: The Hayloft, Gawsworth Business CourtShellow Lane, North Rode, Congleton
Rating: 3.30

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed the order via the website and everything went very smoothly. Received confirmation straight away and then emailed when goods where being despatched Would recommend them for great service and value”

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Posted 8 years ago

Good morning Brian, Many thanks for your positive comments. We will pass these forward to the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 8 years ago

“Great website to order Lightwave RF products. Do note that the billing address that you are asked to enter will be the shipping address too. If you have a different shipping address, do email the customer care quickly and the friendly staff will amend it for you.”

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Posted 9 years ago

Good morning Jonathan - Many thanks for your positive feedback! We will pass your comments on to the team. We look forward to hearing from you soon.

Posted 9 years ago

“Excellent service, always have everything in stock and dispatched quickly and with a good courier company. Helpful and polite customer service. Never had to use tech help but i am sure if they are as good as the rest of the company then problems would be resolved quickly and efficiently. I have already recommended to several friends”

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Posted 9 years ago

HI Mike - Many thanks for your great feedback. We are pleased you are happy with the service the team has provided. We look forward to hearing from you soon.

Posted 9 years ago

“Delivered within 2 working days as expected. Excellent communication about my order's progress by email, phone message, and text.”

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Posted 9 years ago

Hi Chris - Many thanks for your feedback. We are pleased you received your items and you are happy with the communication from the team!

Posted 9 years ago

“Friendly service. When I called to follow up on an outstanding order my concerns were dealt with immediately. Returns also very well serviced. Will definitely use company again should I require additional products”

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Posted 9 years ago

Hi Craig - Many thanks for your review, it's a great boost for our team to receive such positive feedback. Thanks again!

Posted 9 years ago

“Thesmartshop customer care number ☎️ 7478212880 Thesmartshop customer care number ☎️ 7478212880”

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Posted 3 years ago

“Thesmartshop customer care number ☎️ 7478212880”

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Posted 3 years ago

“Very good service but written instructions for LightwaveRF light controller were poor. I had to go on to the website as pairing buttons on controller were not specified as such. I know this isn't caused by Smartshop but I thought it was right to mention it.”

Helpful Report

Posted 7 years ago

HI Stuart - Thanks for leaving your comments for the team. Glad to hear that you were pleased with the service from the team. We will pass your comments forward to LightwaveRF in regards to the documentation. Thanks again! Lauren, Smartshop

Posted 7 years ago

“I can review the LightwaveRF products I purchased today but as I already have them and am just adding more that surely tells the tale on its own. I am a complete convert to LightwaveRF and the Smartshop seems to be the best overall on price for the products. There are some items that I cannot find (easilly) on here but that is the only reason to reduce my rating. Ordering was easy and delivery arranged quickly. So happy with that.”

Helpful Report

Posted 8 years ago

Good morning Gary - Pleased to hear you are happy with the LightwaveRF range and delivery was quick. The team are making some changes to the LightwaveRF Store, these changes will make it easier for customers to locate items. Thanks again for your loyal custom. Look forward to hearing from you. Charlotte, Smartshop

Posted 8 years ago

“Very helpful and polite customer service.”

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Posted 8 years ago

HI Jaspal - Thanks for your great comments. Please do let us know what we could improve on to push the service to a 5 star rating in your eyes. Look forward to hearing from you again soon. Kim, Smartshop

Posted 8 years ago

“Product price was good and delivery time was good. However it would have been useful to have an estimated delivery time and/or order tracking. Having the delivery driver banging on my door at 7am was a bit of a rude awakening.”

Helpful Report

Posted 8 years ago

Good afternoon Carl - Many thanks for your email and your comments. We will pass your comments on to the team in regards to dispatch emails. We are pleased to have you as a customer and hope to hear from you again soon. Smartshop Team

Posted 8 years ago

“Order was easy to place, Was disappointed some items were out of stock, however a numbers of emails asking for delivery dates was efficiently handled.”

Helpful Report

Posted 8 years ago

HI Andy - Thanks so much for leaving your comments. We will forward these to the team. Apologies for some items being out of stock, we hope to have them back in shortly. We will keep you posted on stock levels. Thanks!

Posted 8 years ago

“Very helpful staff”

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Posted 8 years ago

Good afternoon Mr Khokher - Many thanks for your comment. We will ensure this is passed onto the team. Many thanks, Smartshop

Posted 8 years ago

“Thesmartshop customer care number ☎️ 7478212880”

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Posted 3 years ago

“eventually rewired the heating and got the boiler control working and linked up and working. Manual says need to set up web app but can't find how to yet”

Helpful Report

Posted 8 years ago

Good morning Ian - Thank you for your comments. If you need any technical support please do call the team on 0121 250 3624. The team will be happy to advise on any queries you have. Many thanks! Lauren, Smartshop

Posted 8 years ago

“I had numorous e-mail flyers. telling me about a 10% sale on selected product ending 28-Dec-15. It was hard to find what was in the sale. There was no indication whether the item I was intereted was in the sale. Tried to phone. There was a message stating the office was cloesed until 4-Jan. I boight the item on the 28-Dec-2015 it the 6-Jan and I still haven't received it”

Helpful Report

Posted 8 years ago

Good morning James - Many thanks for leaving your comments. We have checked the details of you order and delivery will be this week. Apologies if you could not get through to the team, the office was indeed closed over the Christmas period. I'm sorry to hear you had difficulty locating product on the site. When the team arrange a sale all items are reduced in that sale, the prices on the site reflect this. We have asked the team to ensure that it is clear on future sales what items are reduced. Many thanks for your comments and we will ensure they are taken into consideration for future sales. Thanks, Lauren - Smartshop

Posted 8 years ago

“Haven't received it yet!”

Helpful Report

Posted 8 years ago

HI Linda, Thanks for your response. These items have been dispatched and will be with you any day now. The delivery is with Royal Mail and will be in your usual postal delivery. Many thanks, Smartshop Team

Posted 8 years ago

“Customer service on the phones (excellent) but It would be good to know when goods get despatch, as I had to phone 2 times to find out when I will be receiving my items, update by email would give you 5 stars.”

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Posted 8 years ago

Good morning Rodion - Many thanks for your email and your comments. We will pass your comments on to the team in regards to dispatch emails. We are pleased to have you as a customer and hope to hear from you again soon. Smartshop Team

Posted 8 years ago

“I don’t have a convenient local Sainsbury but got the app to use while staying with my sister. I use the similar scheme at Tesco at home and prefer it in many ways. Having a scanner provided with a place to hold it on the trolley is much easier than having to use your phone. I have to take the cover off to access the photo part for scanning. Then I have to hold it in one hand while trying to steer the trolley virtually one handed. My wrist usually aches by the time I’ve finished. There is nowhere to put it down safely. I worry about balancing it on my trolley in case it either slips or gets stolen. You need to have sufficient charge on your phone to use it. Probably still easier than going to the check out. But not ideal”

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Posted 2 years ago

“It’s fine until you need to buy aged restricted items such as alcohol or medicine. It takes my Sainsburys Local at Hackney Town Hall upto 10 minutes to find the handset. This makes a mockery of the strapline Smartshop.”

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Posted 2 years ago

The Smartshop is rated 3.3 based on 97 reviews