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Team Knowhow Reviews

1.3 Rating 187 Reviews

6 %

of reviewers recommend Team Knowhow

Company Reviews

1.3

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful call centre staff. Awful service. Caused so much stress to my mum after 2 days she had a heart attack from stress. Hours on phone and your complaints favourite line was its in the terms and conditions. Incompetent lazy ignorant engineer. Shameful.”

Posted 5 months ago

“I paid know how my care and repair plan money in July and unfortunately had to cancel it as we are having financial difficulties at the moment and are pensioners . I’ve spoke to so my people I keep getting promised a cheque back but one hasn’t arrived it’s now September. They want me to to ring an unknown number and give my bank details to get my money back which I’m reluctant to do as I don’t trust anything they say now all I want is my cheque which I’ve been promised on numerous occasions I would not trust these people ever again I’ve been a good loyal customer for 8 years and this is how you get treated disgusting .”

Posted 7 months ago

“I took my HP laptop to PC World in Hove to get it checked and repaired under their Care and Repair policy I had purchased. The poor young man, who was working in his own, looked exacerbated coping with the long queue of customers and massive amount of work that was piling up to be done. He apologised for the long queue and that he could not check my computer whilst I waited. He advised I come back in three days. I asked him how he copes with such a high workload and high level of work related pressure. He just replied “it’s a job”! 😱😢🤢”

Posted 2 years ago

“While I can appreciate the difficulties in the current market and likely stress the employees and company are going through. The level of unprofessionalism in emails and communication are disconcerting and honestly I cannot recommend this company having had that experience.”

Posted 2 years ago

“Bianca who spoke with me today. Put the phone down after I waited for over 6 hours to book an appointment and asking to speak with a manager. Her response, 'I am not authorised to let you speak with a manager'. How can a customer service adviser have authorisation? Our washing machine plug blew up the socket and couldn't open the door. She did not offer an apology for the wait, and Bianca, instead of offering one, disconnected the phone. She did the same to my husband when he called earlier in the day, and disconnected the phone. Customer service is the worse that I have ever come across.”

Posted 2 years ago

“Terrible customer service. They kept you waiting for the voucher which was already approved. They kept on making false promises on the phone. When I made official complaint, case handler was very rude and didn't resolve it. She was very arrogant and talked rudely.”

Posted 2 years ago

“The worst company i have ever dealt with. Sent of my TV for repair along with the connect box. 7 days later the TV is returned but no connect box. Their customer service is truly shocking. They tell me they cant deliver without a signature despite me offering a safe place and depsite it being their fault my box never arrived. Rang again today to be told they have now lost my connect box making the TV useless. They are also refusing to stick to their contract and replacing the TV like for like because i have the TV (but not the box). The TV does not work without the connect box. reported to trading standards and will take legal advise. Please avoid this company, the reviews dont lie”

Posted 2 years ago

“Failed to install our new Oven saying it would'nt fit (didnt even get it out the box to check) . It did fit. Would not refund me the additional fee I was charged to have it fitted. Spent ages trying to sort it and was passed through multiple help desks. Really bad customer service. Appalling attitude of installers. Would not even give them a 1 star rating”

Posted 2 years ago

“I took my laptop to Curry’s PC World, with whom we have a repair contact with their contractor, Team Knowhow, to fix my loose USB ports, failed card reader and to increase my RAM from 8Gb to 16. Simple. You’d have thought. They rang me three times to discuss the repair. So efficient I thought! Then my hubby paid for the new RAM. We picked up the laptop. They found some corruption issues and so gave me a new OS. But then WIPED ALL MY DATA! After all the chatty phone calls, did they ring me to ask if it was OK? NO! They just did it and gave it back with no files, no software. Nothing but the basic build. Fortunately I’d backed up my files but not my software of which some of the specialist ones won’t work from backups anyway. Now I have to reinstall everything. But I need W10 to run some specialist astronomy equipment. Can’t get it to load. It just keeps failing. What the hell did those tits do???! I had upgraded to W10 before. Didn’t they see that and upgraded it again from W8.1? Of course not. That would have been too clever. Looking at their customer info, they say they’re not responsible for data! They’re supposedly IT experts and can’t even manage data and ring customers to warn them of data loss! This caveat is not even spelled out by the staff at Curry’s to warn customers. I’m now going to stop the payments to the repair cover and take the laptop to an IT expert friend. Do NOT use Curry’s PC World.”

Posted 2 years ago

“Mark and another engineer came and replaced the fan on my oven. I would just like to say the whole experience was excellent.”

Posted 2 years ago

“no contact with the courier. no desire to deliver the order. the order was supposed to be yesterday, now you have to wait another 5 days. this is some kind of joke”

Posted 2 years ago

“What a horrible Company to deal with. How can they get away with providing such a bad service?”

Posted 3 years ago

“Been waiting 5 weeks for an update and still nothing. They said can't find the parts in stock . Terrible company and awful customer service.”

Posted 3 years ago

“I have been trying to get a repair for several appliances but I experienced the worst customer service I've ever had as they were very very rude. I wouldn't recommend knowhow to anyone I know.”

Posted 3 years ago

“Wouldn't even give this company one star. I have been waitng since 11th dec. for refund on cancelled repair policy.I was told during first phone call that I would be reimbursed as soon as manager authorized it. In the second phone call the operator said the payment had been authorized but couldn't explain why it hadn't been sent out. It was to be posted out immediately and I would receive it within two days. Waited until mid January to complain and request a date for refund. Apology offered but no explanation. It's now mid February. Still awaiting managers approval which was supposed to have been already sanctioned in December. Operators are useless, repeating the same empty promises but refusing to put anything in writing or put me through to a manager or someone in authority. Hope my poor experience will be of use to other would be customers. Elizabeth mc”

Posted 3 years ago

“Worse than useless, and rude with it. I won’t be using Currys again until they dump this outfit.”

Posted 3 years ago

“don't even deserve a star!! Terrible company, awful customer service! Been waiting 12 weeks for a refund that was apparently sent by cheque which got 'lost' in the post so I had to reapply and wait up to 6 weeks for another. Absolute joke!! They just tell you to call to sort it but none of the staff know anything. Will taking further action just on principal. AVOID!!”

Posted 3 years ago

“My special thanks to Davy and Ethan from team knowhow who went above and beyond the call of duty to ensure delivery of my large fridge freezer which was literally down to millimetres at times and who could not have been more helpful and pleasant Thanks boys HH”

Posted 3 years ago

“utter rubbish company. Had paid for next day delivery, was notified item was on the way. then on checking tracking during the day found the driver had marked it as delivered with a cross where a signature would be. No goods were delivered, do not trust this company.”

Posted 3 years ago

“Our tv was taken 2 weeks ago for repair, today we get a phone call telling us they need to collect the Samsung bar before they can look at the tv however we have been receiving text messages saying they are working hard to fix our tv and will be in touch soon to return it. They have had our tv for 2 weeks and have not even looked at it.”

Posted 3 years ago

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Team Knowhow is rated 1.3 based on 187 reviews