“Team Knowhow customer services ( JOKE) are as useful as a chocolate teapot! Tried to get instructions for a Kenwood microwave bought from Curry's & NO instructions in the box!!. But to NO joy!
No instructions on Kenwood site which Team Knowhow DID NOT understand.
Spent nearly 40 mins on phone absolutelyno help at all & ended up getting cut off during being transferred ( allegedly)”
“I had horrible experience with teamknow and Currys - how I bought brand new Samsung ultra 250 which was faulty and after few months started to give issues! Called Currys and team knowhow booked it for repair and said they will repair and return it within a week - but more than a week passed by no news no mobile - chat help line is not helpful as they saying they don’t deal with online issues or repair. Phone helpline is not working as no one knows what happened and kept on putting me through to other departments. Last text was delivery is on Monday and then after 50 calls a voice message that it will be delivered tomorrow but seems that tomorrow wouldn’t come! Used Currys twice both times horrible experience do not buy from them especially expensive items in my case it was about £1300! Biggest issue is with mobile you don’t know as it still might have my personal data so I’ll have a very uncomfortable Christmas and new year - thanks to horrible Currys and useless team knowhow”
“Just can’t believe how much this company has fallen downhill with customer service. You pay for goods and that’s the end of their involvement it seems. Every one you talk to can’t take any action as bumps you off to someone else or promises to call back but then nothing. Three days wasted waiting for deliveries that don’t show up. Hours and hours on phone trying to resolution. Unbelievable bit worryingly not much other choice out there that has an actual shop. They are nice I’m shop but incapable of actually taking any action to help. What the hell is going on?”
“Contacted them 12th Nov to arrange engineer to come out to look at my dads broken freezer (had warranty with them for over 5 years). Told would get call to arrange appointment which never happened.
2 weeks later rang them again to be told this time that it shows the warranty as lapsed (which there was no mention of on initial call - how could I be told I would get a call to arrange appointment if this was the case)?
Got fobbed off by man who said he would 'ring back shortly' once sought advice- AGAIN this didnt happen. Rang back AGAIN 90 minutes later wanting to speak to a manager due to the utter joke of the situation. Fobbed off again by 2 more people , told manager would call me back in next 48 hours. It's now 72+ hours & what a shocked NO CALL AGAIN. Team knowhow - no its Team useless!”
“Currys pc world customer service is A JOKE been waiting since March for them to resolve an issue with my broken fridge freezer and been told that many lies and false promises seriously don't waste your money buying ANYTHING FROM CURRYS PC WORLD even the score voucher does not work try AO ARGOS EVEN EBAY”
“If I could give no stars i would they say repair or replace this is not the case read the small print. It says they have seven days to come out and if they have to order parts they have another seven days and so you go on. So if you got a washing machine and it take them weeks you can imagine the washing you accumulate. Do let them talk you into buying its not worth the money for the service you get discussing.”
“They were supposed to inspect my broken TV and take it away. On the day they came, they didn't inspect it at all, took it out and then came back and said they don't have a box to fit it, so they will come on a different day. On top of this, they didn't wear any masks, and when I asked them to put them on they said they can't because they have asthma. Also the experience on the phone was not great either.”
“After buying a tv onnthe 8th of October 2020 from currys it had to be sent in for repair, got told there were no problems just needed software update, got delivered today with a smashed screen no fixable what so ever, spoken to team know nothing to be told it needs to go back in for repair only had these tv just over a month and been refused a refund even though it was there fault it got damaged”
“I was advised my washer would be delivered saturday afternoon so i stayed in. Washer didnt show...no call no text no apology. Tracker then said washer would show Sunday 6am to 8pm. Stayed in all day and no washer...called Monday and after waiting 30 mins was told washer would show tuesday 7am to 11am..at 11am was called to say washer was not on the van...its now thursday evening and no call nothing.....avoid this company they are terrible.”
“After taking hours to get through and sort my repair and book time slots for collection and delivery the drivers took it upon themselves to return my tv early deal with my 10 year old daughter and leave it leant against a radiator of wet washing then when I rang to complain I was told I would receive a call bk in 24-48 hrs a week later and another phone call still no one rang me bk really poor customer service”
“I have spent 5 hours hanging on the automated line trying to book a repair to my washing machine , eventually someone comes on the line to say their system is down , takes my name and number & ??????nothing !
I pay my cover plan every month for the last 11 years, I expect a better service than this ??
All promises ??”
“Absolutely useless taking out a plan, paid for 5 years for my autistic grandsons iPad Air to be covered. Haves spent weeks back and forth trying to get a broken screen repaired for them to say it’s not the one covered. Have spent hours talking on telephone only to be put on hols, and then cut off. No matter who you speak to you get the runaround and excuses time and time again so shame on you. I have policies on three other appliances that I am now going to cancel because there not worth the money. You should be ashamed of yourselves.”
“I would give them ZERO stars if I could. Waited three weeks for range oven from Curry’s. The moment the two guys turned up they couldn’t be bothered to even try and get in the house because it was a basement and the stairs are tricky. I made various suggestions and they just weren’t interested. Called their office and their manager said drop it at doorstep or cancel. I had paid for installation and removal of old range.
They should be called TEAM KNOWNOTHING.
Now have the hassle of getting my money back from Currys!”
“Do not waste your money on this shambles of a service...you read these reviews thinking a company can't be this bad but trust me they are!! We've had 5 repairs so far on our fridge freezer and still not working. After 4 repairs the policy states you are entitled to a replacement ring up and they say they write nothing off over the phone and must send an engineer wait another few days one comes out and the engineer explains they don't write things off and it's done over the phone and wants to replace a part that's been replaced 3 times before...someone is lying somewhere this is a joke of a policy I'm off to trading standards now to raise this officially..but take my words don't bother with these jokers, if that means not buying from Currys I would really recommend that as this is a complete joke! If there was less than a 1 star I wud select it as said before below these aren't even worth a star.”