“On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021.I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up.
I called them today, 4 July 2020, on the number provided to me on the letter, 03445614000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as customer.services@... couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme.html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland.. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.”
“Team Know How is an absolute JOKE of a company. Do NOT purchase ANY type of repair plan through them- period. I have been without a fridge for over TWO weeks at great personal expense. This company does NOT value their customers and will lie to you.”
They picked up my TV for repairs and were due to deliver it a few days later between 10:10am and 2:10pm. After I waited till past 3pm on the day of delivery, I called their customer service and was told that their vehicle had broken down, therefore I would have to book another day for the delivery of my TV. This is after I had waited for them all day. The earliest available date was 3 days later. In spite of the inconvenience caused they did not think of putting a call through to inform me that my TV could no longer be delivered as scheduled. It is left to be imagine what would have happen had I not called; endless wait? This is such an unreliable service from Team Knowhow. Terrible!”
“Beyond bad..... How did a offshoot of a house hold brand possibly become so bad.... no wonder the likes of amazon are leaving them for dead, best option it use the shop, but obviously we have no choice at the moment, long and short of it is they have had my money for a nearly a month, still no tv, and cannot get a response off anyone, just blatant ignoring all forms of communication, borderline fraudulent trading in my opinion.”
“what an absolute joke of a company, please please please do not buy anything from here. ordered an oven which never turned up! phone line useless, put on hold for so long then get cut off, useless please do not use as they do not care at all”
“Couldn't reach out to customer service representatives to cancel the account. I spent so many hours waiting at the phone to speak with somebody without any success but when it comes to renewing the subscription without any notice ahead you are so fast on taking the money from the bank account. Shame on whoever is behind this company. Horrible service. If I could give you a 0 star be sure that's what this company deserves.”
“They clearly expect callers to hold on for their Customer Services for an unlimited time. On 3rd June I hung on for 65 minutes waiting for someone to answer then the line went dead.
Today I hung on for 30 minutes and then decided to give up.
Clearly service standards are not a priority for their business.”
“this review should really be 0!! My husband and I are in our 70's but healthy and no virus pr any other illness. WE have several items from Curry's/PCworld all covered by care and repair plan with Mastercare/team know-how) . AS we are older but healthy we are behaving and shopping once a week and taking a walk daily!! Laptop stopped working (essential for contact) 5 weeks ago and despite several emails and calls with a promise of get back to you in 6 days, 6 weeks later NOTHING.
Washing machine is not working correctly, so spent 3 hours today 5 different number and despite having all the documents was told "you do not have a care plan" / you need a special B number/ you need to ring another number, some who answered after 45 minutes!! but couldn't help, others who were unhelpful
and the rest just hadn't got a clue!!!!
I have paid the price of my machine back over the years of insurance. The company is a disgrace, it is a pity we cannot sue them for leaving us in a vulnerable situation without our own laptop and a washing machine that is not working properly!!!
Can someone come back with some,any advice!!!”
“Team don’t know how !!!!!!!!!
Well the last few days spending hours & hours trying to negotiate the pathetic call centre, siting waiting on hold having conversations ended, or cut short, being so called passed on to managers on other lines, these minions are all taking calls at home and not recording what we are saying as proof, just logging comments , they contradict each other with how to pursue a issue / complaint .....
The curry’s website gives the phone number of team know nothing and says call them option 3 then option 4 to raise a complaint and get it resolved on the phone ..... well when you try that the minions day all complaints must be on writing...
All other methods of contacting twitter/ messenger / Facebook etc..... you just receive generic messages saying to call them
TEAM DON’T KNOW are a disgrace and on the off chance anyone from curry’s or team know how actually read these reviews my complaint Ref was 564432”
“Utterly utterly rubbish, no answer on the phones after hours of waiting and it just got disconnected, cloud service could not be cancelled online only over the phones or emails, sent like 12 emails already, and I still got debited after my emails sent by WEEKS!
avoid avoid avoid at any cost!!!!!!!!!!!!!!”
“Shockingly bad. I would give no stars to this excuse of a company. Why have Currys/PC World taken any orders online when they know they can't deliver any sort of service. Have spent 2 hours on the phone today and getting nowhere. Having taken your money they just don't care. They are obviously grossly understaffed and unable to deal with any problems. DO NOT DEAL WITH THIS COMPANY.”
“Customer service over the phone during the "COVID19" era js absolutely classless and horrendous. After keeping you on the phone for about 45 minutes, they just hang up, doesn't matter if you actually connect to an advisor or not, they just click you off for no reason. Disgrace.”
“Lies and false promises
Team knowhow really should ashamed of themselves. Goodness how they sleep at night.
They collected our Samsung flagship television on 16th May and promised it would back the following Saturday.
Went to check the tracker and showed 'we need a chat please call' - after 4 hours of holding in various queues finally got to speak with one of two polite agents advising the screen required replacement and having difficulty sourcing the parts and told further updates in a couple days.
Guess what nothing and had to chase up yet again with long call queue and this time got through to the most patronising agent ever.
They were unhelpful and rude, no apologies or concern despite emphasising no tv and shielding due to Covid-19. Finally had a call back from a Technical Team Manager called Mark who promised that I would have a replacement television of better specification 24 hours later. He also confirmed would call back once in the office with updates which never materialised.
After yet more queues another agent said would check on situation and would come back with a resolution. Over an hour past and call back saying no emails and no one picking up calls at the repair centre, surprise,surprise!
A Technical Manager called Natalie called 6pm today and still no resolution. I had to repeat myself yet again and no dpa was carried out by the manager or the previous two agent's.
Allegedly promised me call back on 22nd May with a resolution. The saga continues and it feels Team Knowhow know very little and treat customers with disregard and no empathy or urgency trying to blame manufacturers rather than actually listening to the customer.”
“Shocking. They took my laptop in for repair as the screen was flashing. Got it back, turned it on and screen was flashing within 3 seconds. Apparently they replaced screen and fully tested. Now unable to contact. Have called several times. Wait in queue for a long time then when call is transferred it cuts off. So fed up. So much time already wasted.”
“We have bought HP - Pavilion 14-ce3501sa 14" Laptop on 4th December 2019 trough the Currys online store.
Since the purchase there have been nothing but problems with the laptop.
Laptop is working slow, every few days it freezes and 2 buttons fell off.
We have contacted the costumer service numerous times. It takes costumer service 14 days to return an email. After waiting on the phone for hours and multiple emails we finally got Know how to come and collect the computer. They brought it back 4 days later on 7th of April but nothing was fixed.
Since then we are trying to contact them to return the computer.
With 12 day response time we got an email to call 189040001.
After waiting for an hour on the phone the line just drops due to their technical issues. We have also emailed Team Know How that replied after 3 weeks asking us to call 1890818585. Number there also drops.
On Facebook Team Know How and Curries are not replying.
We want our money back or a new computer!!”
“It seems as though they are woefully understaffed and disorganised, even taking into account leeway due to the current circumstances (covid 19)
Hours on hold, conflicting messages from social media, email and the brief phone calls i have managed to have with the agents themselves. Will add that they have been courteous whilst actually speaking, but no end product. Seems like no one really knows what they're actually doing
(For ref: phoned to arrange repair of a washing machine under care plan)”
“Purchased a steam mop and was encouraged to purchase the 'instant replacement' package which i was told " anything at all goes wrong we wont quibble we will replace instantly, its fantastic" OK so i buy it. Item failed, tried to contact the replacement team, firstly very difficult to actually get a contact stream, then applied for replacement. A ticket came back instantly, I thought good, then nothing. 6 weeks later and 4 more emails still nothing. this is absolutely shocking service.”