“Bought a gorgeous long wool blend coat from Ted Baker and it's the best thing I've ever purchased. Wonderful customer service, the coat itself is amazing and the whole experience was great.”
“Worst customer service! Purchased over £700 worth of clothes, 2 days later all go on sale!
Ted Baker demanded I bring All Items back to store for credit adjustment and would NOT guarantee store would follow policy!”
“Received item nicely packaged. Returned the dress it was far too big. Waited 12 for a refund emailed then . Received the refund in 2 days minus £3.00 less than I had paid with no explanation. I emailed them they said it was to cover postage as I had used Collect plus to return the dress. I was not impressed no where did it say they would take any money for postage.”
“Ordered a handbag from Ted Baker regardless of reading some horrific reviews of their online store and sub par customer service. I was pleasantly surprised as I had braced myself for the worst. The processing time was a bit longer than the average online retailer, 7 days. But once I was notified it had shipped it was here within 4 days. Delivered as expected, lovely quality, exactly what I would expect from ted. The 3 stars are reflective of the extended processing time and difficulty in getting prompt responses from customer service.”
“As I entered the shop I was well received and the women who worked in the shop were very kind and glad to help me! I was in a very good mood as I left the shop! Without mentioning the good scent of the shop!”
“Returns policy very strict compared with other online stores. Two dresses returned just outwith the two week return period and no refund given. It took three phone calls to prevent the dresses being sent back to me and to be given a credit note instead. Inaccurate information recorded on their system during the course of these phone calls. Love the clothes just don't think Ill be using their website again.”
