Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke 3rd time I used it. Hopeless customer service. It;s still sitting broken in their warehouse. No idea what happens next, whether they will ever return it.”

Tentsile 1 star review on 14th April 2021

Helpful Report

Posted 4 years ago

Hi James, thank you for your review. We had hoped that our arranged above was the conclusion of the long back and forth that we have had. Our customer service has been on point on this issue and we would be happy to share the conversation on this forum, if you wish us to. We have chosen thus far to just post the final message from you and our agreement to your request.

Posted 4 years ago

“Negative comment”

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Posted 4 years ago

HI, thank you for your review. Is there any other words you would like to comment, or describe why you are giving us a 1 start review? We would really appreciate a few more words so that we can do our best to rectify the situation. Thank you

Posted 4 years ago

“UNA tent ripped at the seams after using it six times. I noticed a lot of other people have had this same issue. The tent is a faulty product and Tentsile seems to be aware of this issue but won’t stand behind their product. This is more than likely the reason they have such a bad warranty. I am 6ft, 175lbs. So it’s not like I am the average obese American. $300 piece of trash.”

Tentsile 1 star review on 13th January 2021

Helpful Report

Posted 4 years ago

Hello Eric, thank you for your review. It seems you did not accept the offer we gave you yesterday of a 50% discount on a new unit, even though your purchase was long out of warranty and the damage to your unit indicates that you did not set the unit up as set out in the Product User Manual. Our light units are designed and built for minimal weight and therefore do require a little more care in set up. Our offer still stands.

Posted 4 years ago

“Very high expectations, incredibly poor results. If you want to know why... ask Tentsile!”

Helpful Report

Posted 4 years ago

Hi Massimo, Did you not get the pole we sent you? We certainly do understand that you are upset that the poles were not inside the tent, but a new set was sent out as soon as you alerted us to this. Tentsile Team

Posted 4 years ago

“RE: The Stand Below is correspondence I sent to the Tentsile Support Team in September. I have not heard back from them as to the status of their inquiries into the matter. I remain very disappointed with the damage the product sustained in transport and the apparent intransigence in finding a more swift solution. I feel that Tentsile should stand behind their product and how it arrives right off the bat rather than having the customer wait for the dispute between you and the freight company involved to solve the dispute. I have been waiting to receive the item before responding to you. It came in two packages; the three bases were received last Tuesday (August 25) in a smaller box and the larger box with the various tubes was received today (September 1); a week later, since FedEx would not deliver it to my door. Again, this is a far cry from the delivery date of prior to August 21 that I was originally assured in August 10 (see email below). To add insult to injury, the boxes and their contents showed a shocking degree of damage. It is obvious that no care whatsoever was made to adequately package the box with the bases, since two of these sustained considerable scuff and scratch marks in transit - see pictures attached. These were simply placed in a cardboard box and that is it. The larger package had minimal bubble wrap, but it is clear that this did next to nothing to prevent numerous paint chips to the 6 assembly tubes - see pictures attached. Yes, this is cosmetic, but these look like they have been used and mistreated for years and they frankly look like hell and certainly NOT new! In addition, the two flimsy red bags that contained the racket straps have multiple tears to them. For a company that makes toiletry bags out of excess rugged hammock material, I am surprised that some of that material is not used to make durable and useful bags for these items. The bags provided are next-to-useless. I was excited to order this item, but I am now sorely disappointed that I did not opt for the refund when it was offered to me. The product might be great (I have not bothered to assemble it to see, mind you…), but attention to packaging and shipping is woefully lacking. You ask what can put this right for me, at this point a product return and full refund or significant discount is in order, since the item is badly damaged. For an established company and an item costing over $1100 CAN I expected more, especially when I am very familiar with the brand, as I currently own a Stingray and Vista hammock tent and a fabric Trillium as well as multiple accessories - this I am sure you can verify. I look forward to hearing from you about this matter, Yann Brierley”

Tentsile 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

Thank you for the feedback, Yann. We understand packaging arriving like this is unacceptable and not in line at all with how we consider our products. I have pass this on to our Support Team and asked they look into how we can best rectify this situation. Let's hope we get a good resolution to this. Please stay in touch. Tentsile Team. :)

Posted 4 years ago

Hi Yann, Thank you for pointing out the disappointment you felt at the state of the product upon delivery. You will no doubt see and agree that the product was of high quality with a good finish, when shipped. We are also disappointed with the courier's handling of our Tentsile Stand and are looking into how they justify damaging a paid for product in this way during transportation. We can see that there are a lot of scratches to the paintwork that should not be there. If we have missed an email about this case that has been left unanswered, we do apologies. We are a small team and doing the best we can to reply to each and every communication. Many thanks, Tentsile Team

Posted 4 years ago

“The delivery of the tent took over two months. During that time Tentsile run a special discount campaign, but they did not want to refund the difference even if I the product had not shipped (60€). When I wanted to cancel the order they had shipped the product, surprise surprise. The tensile refund procedure required the sender to pay all the costs which is quite different that other web shops. I am so disappointed to the company that I have not even opened the package. The product may be good, but the season went past waiting for these guys to deliver. Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, Antii! Very useful for us to know and hear. Yes, during the pandemic there have been some examples where we have fallen short of our own standards - and sorry to hear you were one of them. Due to restrictions on global shipping - especially to Europe - and problems with supply chains, we have been late in delivering to a few customers. I understand the season has now passed, but please accept our apologies and go out and use the Tentsile. Really, I think you will enjoy the experience. And please get in touch with out customer services if you need anything. We're always here to help.:)

Posted 4 years ago

“I bought a new tentsile flite 3.0 and some extras. When I bought this on the website everything was in stock, so 28 days delivery time. But tentsile could not deliver the product in this time and I tried to cancel the order because of this. But they do not accept this. After 27 days they send me a used tent, which was incomplete and has a damage at the mosquito mesh, also different parts of the tent was from the old series. I contact the support directly. They informed me that they will replace the unit when they have it back inthe stock. The tent is in the EU stock since min. two weeks now, but nothing happens. So I wait for the replacement since 1.5 mont, I have nor response on my E-Mail because of the replacement. So tentsile keep the hole money for a damaged and unsed tent. The idea is greate and the cancept works fine. But only one star because of the support and the quality of diferent parts of the product.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, Sven. It is true this Covid year has been difficult for us, with restrictions on shipping volume into Europe and delays with shipping routes and supply chains. We have worked very hard to maintain our high-quality service, yet there have been instances were we struggled. This is not typical of the user experience, and we apologise you had to go through this. We hope to keep your support in the future. Please let us know if there is anything else we can do to help. And we take your feedback on board to always improve. Thank you. Tentsile Team. :)

Posted 4 years ago

“They can’t even ship the products they are changing people money for. So disappointed. Month & a half yet nothing. They don’t even realize they haven’t shipped product yet keep sending me emails asking for a review. Didn’t want to trash them in public, but...”

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Posted 4 years ago

“Unfortunately I haven’t got my tent .Looking forward to go to the wild nature and write about it”

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Posted 4 years ago

Thank you, Flavio! Yes, we have been struggling with some people during this pandemic to get everyone their tent. With restrictions on global shipping, we really do appreciate your patience. Please contact out customer services for any updates on your delivery (if they have not yet already been in touch with you) - and please do let us know how you get on with your Tentsile experiences! Thank you. :)

Posted 4 years ago

“dont trust their shipping time.!!! its no where near what is anounced.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. Yes, during these pandemic times, with lots of restrictions on global shipping, we have struggled to get all orders out on time. That said, the vast majority have done, and we stay in close communication with all our customers so they are aware of this situation. During normal times we are seldom, if never, outside of the delivery timings we offer. So apologies to you, Anonymous. And thank you for your patience during these difficult times. Please get in contact with our customer services team for anything you need. We're here to help best we can. Tentsile Team.:)

Posted 4 years ago

“Love my tentsile connect, but the REPAIR KIT, specifically the mesh repair squares that they sent me leave something much to be desired. Tentsile customer service expects us to actually SEW these replacement mesh squares on the the tent mesh around any holes. I am a man who doesn't know the first thing about sewing. Also, sticking needles into the already torn mesh is not my idea of making things better. What about a mesh repair that simply sticks on to and covers the existing mesh... I believe that kind exists? $15 for the kit and $15 for shipping added up to $30 I lost with this kit that I can't use (that also included no instruction on how to repair the mesh. The other included repair patches for the bottom of the connect states on the sticker to adhere to specific instructions on how to apply... and there are no instructions for those patches either).”

Tentsile 1 star review on 24th June 2020

Helpful Report

Posted 5 years ago

Hi Michael, we appreciate your review here and you will be able to see that we asked for photos so we can best help. Our reply to your query did not include reference to the Repair Kit, as we did not feel that you needed that from the description you sent it. We advise people to get in touch with us for advice if they need help. All the best Tentsile Team

Posted 5 years ago

“I was planning a camping trip in my new Tentsile Stingray 8th of may. I put in an order 18th of april and it said that it would take 10-14 days to have it shipped to Norway. That gives me plenty of time to get the package in time, I thought. Today (18th of may) I still haven't recieved the package, the camping trip had to be cancelled and I am not getting any information from Tentsile, apart from these "Please write a review" emails. I have earlier requested a sort of compansation for the delay, but I haven't gotten any response. The costumer service does not equal the quality of Tentsile products at all. I am very dissapointed and still waiting for the delivery.”

Helpful Report

Posted 5 years ago

Hi Marianne, Thank you for your review and your feedback. We are very very sorry for the delay in getting your Tentsile to you in time for your camping trip. I hope you can understand that global logistics during Corona Virus has been very difficult and challenging for everyone, so we appreciate your patience with us. Moreover, it looks like your order was dispatched on May 8th. Your tracking number should have been sent to you directly. Have you now received your shipment? Please not, please reach out to us directly at support@tentsile.com and we will chase up on your order immediately. Once again we apologise for the delay and hope you get your Tentsile order very soon! :) Thank you and happy hanging out in the trees!

Posted 5 years ago

“I only received half my order. I was told the warehouse made a mistake and my other half would be shipped ASAP. I haven’t received any confirmation on this. My son bought a hammock tent from you through Amazon just recently. When he set it up it tore apart and it cost $40 to send it back. He hasn’t been refunded for the shipping costs. You suck.”

Helpful Report

Posted 5 years ago

Hi Andi, We have explained that the Sky-Pad was left off the order by mistake and this has now been put on order. We are trying to find information pertaining to the ripped UNA, but not sure which forum you messaged us on. Please get in touch so we can out this right. We are always here to help.

Posted 5 years ago

“My conversion kit came without POLES. A week later still no poles. I have written them 2-3 times and their response literally does not make sense. IDK if it is a human responding or a robot. I NEED a pre-paid shipping label to send what I have back to get a refund. Still waiting. (Oh, and hipster BS tents that are not practical or really usable).”

Helpful Report

Posted 5 years ago

“The tent took 2 months to arrive it came with a broken pump the floor doesn’t hold air and the first time I tried to raise it off ground the seam ripped on one side... now they won’t return my emails or phone calls”

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Posted 5 years ago

“Error in my order still has not been addressed and am awaiting a reply with only three days until Christmas. Actual order had arrived with plenty of time to spare for a Christmas gift but the tent colour provided did not match my order and I've not heard from the company for days now with no known resolution at this time.”

Helpful Report

Posted 5 years ago

Hi Samson, I'm really sorry about the mistake with your order, we're currently moving warehouses and few orders have been mismanaged during the transition. Our US distribution team are home for the holidays until 6th January, however, I will ensure that they send you a replacement orange rainfly. Again, I'm really sorry about the mistake and I'll be in touch after Christmas to ensure this gets resolved for you. Thank you, Michael Parker Senior Ecommerce Manager

Posted 5 years ago

Tentsile is rated 4.6 based on 726 reviews