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Tentsile Reviews

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

Company Reviews

Product Reviews

4.6

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Tentsile 1 star review on 4th July 2023

Tentsile 5 star review on 20th September 2022

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tent is great, other than it was missing necessary parts, tried to remedy with customer service and was told it would be shipped that day and have for our vacation by end of that week, did not happen. Left tent at home for the trip it was to be on. Sad kids. Checked on with customer service later and was told it to be coming again, been a month...”

Posted 1 year ago

“Great idea for a tent BUT could be designed better. The fly sheet touches the inner and isn’t quite big enough no matter how we rig it. Shockingly poor customer service and desperately slow delivery on the replacement fly and poles. We won’t bother again.”

Posted 1 year ago

Thanks for the feedback, Anonymous. It would be great to get a better idea of your experience - perhaps you can email in to us at Support@tentsile and we can talk about how best to set up your tent. We're always here to help, and always try our best to give each and every customer the best experience we can. :)

Posted 1 year ago

“I bought a Stingray Classic Camping Stack less that one year ago to be used in Costa Rica. I’ve used it moderately for a good 6 months and the hammock started showing signs of deterioration. The hammock has been under the shade of the tent and trees around. A few months ago the fabric ripped and all the threads are coming off. I thought such a reputable company selling such expensive gear would try to help a good customer, but unfortunately none of that happened. So basically I can either buy a new one or send it in for repairs, at my expense. As an adventurer I don’t recommend this product to anyone in sunny countries, it’s a very expensive disposable toy, and has no solid guarantee. Their team found every possible excuse to not cover by guarantee, they blamed it on the sun. I wish Tentsile was more transparent about the fact that the sun really damages their products and that the products have a very limited life in the sun. They should advertise them as not resistant to the sun. Overall very disappointing to lose so much money on something that looked very strong.”

Posted 1 year ago

Hello Marino, I am sorry to hear that you have not had a great experience. It looks like you purchased the Classic Stingray Rainfly. The Stingray is rated for 2,500 hours of reasonable UV exposure. But our Safari Stingray is built for adventurers such as yourself and is rated to 3,500 hours of reasonable UV exposure. We also recommend, especially in areas of the world with higher levels of UV exposure, that when not in use the tent is taken down. We will get in touch with you to make sure we look after you as a valued customer!

Posted 1 year ago

“J'aurais été ravis de donner un avis si j'avais eu ma commande, que je n'ai jamais reçu !!!”

Posted 2 years ago

“The Tent is well made and we love the concept. However, it took ages to get to us, and then the tent isn't actually sealed so it's like a massive hammock versus tent. This could have been our oversight but somehow we missed it. We wanted to sleep in the tent but now won't due to the ability for mosquitos to get in.”

Posted 2 years ago

I am sorry you misunderstood what you were purchasing please contact support@tentsile.com to see how we can help you.

Posted 2 years ago

“The quality of the tent and materials were good and sturdy. I was disappointed in the overall "height" provided in the Flite and the overall comfort of getting in and out of the tent. With a sleep system (pad) and a pillow, your very close to the top of the tent while lying down. The clearance is minimal yet videos/pictures convey a far more open dome. Its not really possible to "sit" in it without touching the ceiling. I'd highly recommend a third bar and or design that allows for more headspace/larger dome which would give more comfort and usability to the tent very just being a VERY flat, low ceiling trampoline.”

Posted 2 years ago

“Our 6 person hammock tore down the middle with our young kids in it one year after we put it up. When I told the company about what happened they told me the warranty is only good for 12 mos. from the date of purchase and they couldn’t do anything for me….not even discount a new one. A $500 hammock should last more than a year in my opinion. Not worth the money or the danger of putting young kids in it. Apparently we should all plan to buy a new $500 hammock every 12 months because they only last that long!”

Posted 2 years ago

Hi Molly, Thank you for your review however I would like to point out that you have had the hammock since 2019 set up in your back yard, The photos you provided of the damage show that there is UV damage to the fabric and as stated in our manuals the UV exposure is 1500UV hours. We also state that all hammocks and tents should be taken down every 3 months. I offered you to recycle your hammock rather than send to landfill using our program and we would provide you with a 20% discount which can be used in the current sale making it a total of 30% discount. I am sorry that you feel we have not tried to help you however I have done everything I can to help you.

Posted 2 years ago

“I orderee the Una 3.0 single person hammock, but it was far too small - I'm 5.10, average build and I couldn't fit in it woth a standard sleeping bag. Returning it was a chew - they needed chasing at every stage, even for them to accept the delivery. Shipping isn't included in the refund, so I'm down £25.00 for the return shipping costs and £20.00 for the original shipping costs. Overall, not recommended for either suitability or customer service. Bot entirely dreadful - the larger hammocks may be suitable, or for a less thab average sized person the 1 person may do. They did only need chasing one exrra time each for arranging the return, accepting the delivery and issuing the refund - so not great, but obviously not good either.”

Posted 2 years ago

“Very unimpressed with the customer service. Product quality is good which is why 2 stars. Overall not worth the cost since the customer service is so bad. Still waiting to get my correct order in September for a $1,500 plus purchase in May. But on the bright side they offered me a free $20 watch! Made up fees for saving trees would be a more accurate company motto. Like the tent but didn’t not like the experience and it should cost about half of what they are charging.”

Posted 2 years ago

“With the first order, we had very slow delivery. Second order was send from China, and we had to deal with costoms, though we were previously informed,, the order would be shipped from germany.”

Posted 3 years ago

“tents are good - service/delivery is bad such ideas need great service to establish a strong brand - maybe they've grown too fast”

Posted 3 years ago

“I am very disappointed Tensile e-commerce experience. I ordered the product in mid-June. When ordering, there is no indication that the product has delivery difficulties. After ordering, an automatic message informs you that there is a delay in delivery. The length of the delay is not specified. After waiting a couple of weeks, I will ask for more information from support. The product is promised to be delivered no later than mid-July. At the beginning of August, the product has still not arrived. My summer vacation is gone and I want to cancel my order. I am told that the product was shipped in early July. The matter is being investigated by several people and the matter is unclear. Eventually, I call and find out with Fedex how it has gone. It turns out that my email address and phone number are not included in the shipment. For this reason, after one delivery attempt, the product has been in stock at Fedix for over a month. When this information is added to the shipment in early August, the Tentsile online store will send an automatic message that the product is on its way. Prior to this, I have no information that the product was even shipped and I also had no reason to even wait for the product. The support service was very helpful in this matter but the matter was transferred from one person to another. The reason for the delay of a month was reportedly Fedex but the real problem was that the information I provided did not end up in the shipment data.”

Posted 3 years ago

Thank you for the feedback. Indeed, we have had some difficulties for some customers, so we're really sorry you experienced this. We have had a 28 day lead time on the website throughout June, but in some cases it was longer. We will work hard on improving our service and customer experience, so your comments are much appreciated. Sorry on this occasion, and we hope to gain your customer again in the near future. Tentsile Team. :)

Posted 3 years ago

“I so badly wanted to love this company. . . Our relationship began pre-Covid-19. The service was amazing post-Covid has been an entirely different experience. Received my tent just prior to Covid-19 taking hold in the US and had numerous issues with follow up accessory orders (bought a 3pk of sleeping pads, they sent me one--I had to send them MULTIPLE requests to get the other two. Each time they appeared to have no knowledge that I needed help. Finally received the additional pads.) On the second time out in our Safari Stingray an exterior pole support strap broke leaving us with on pole down. Wrote Tentstile about the issue which they confirmed was a known issue for a run of tents, and they offered to send me a NEW replacement tent--I was happy with this resolution as I was led to beleive I'd gotten a lemon. After tracking the broken tent all the way back to them, I decided to follow up, and received back an empathyless reply that my returned tent had been repaired and that they will ship it back soon. . . The tent was basically new when the first defect reared its head. They originally offered a new replacement, then without even checking with me made the decision to repair a tent that is KNOWN to be part of a defective batch, AND I had to follow up several times to find out that they'd made the unilateral decision to resend the promise of a new tent. Now I have absolutely zero confidence in them, honestly I want my money back, and to forget that they exist. Went from being in love to being in hate in just a few months time. They've had well over $1,000 of my dollars since April and I've only spent one night in a tent that broke on my second outing. . . Don't be like me and fall for the idea that the "Safari" line is bulletproof, it's not. Don't be like me and expect quality service now. You have to RIDE THEM DAILY if you want their attention, or any semblance of customer service. They will literally DO NOTHING unless you nag them!”

Posted 3 years ago

“I so badly wanted to love this company. . . Our relationship began pre-Covid-19. The service was amazing post-Covid has been an entirely different experience. Received my tent just prior to Covid-19 taking hold in the US and had numerous issues with follow up accessory orders (bought a 3pk of sleeping pads, they sent me one--I had to send them MULTIPLE requests to get the other two. Each time they appeared to have no knowledge that I needed help. Finally received the additional pads.) On the second time out in our Safari Stingray an exterior pole support strap broke leaving us with on pole down. Wrote Tentstile about the issue which they confirmed was a known issue for a run of tents, and they offered to send me a NEW replacement tent--I was happy with this resolution as I was led to beleive I'd gotten a lemon. After tracking the broken tent all the way back to them, I decided to follow up, and received back an empathyless reply that my returned tent had been repaired and that they will ship it back soon. . . The tent was basically new when the first defect reared its head. They originally offered a new replacement, then without even checking with me made the decision to repair a tent that is KNOWN to be part of a defective batch, AND I had to follow up several times to find out that they'd made the unilateral decision to resend the promise of a new tent. Now I have absolutely zero confidence in them, honestly I want my money back, and to forget that they exist. Went from being in love to being in hate in just a few months time. They've had well over $1,000 of my dollars since April and I've only spent one night in a tent that broke on my second outing. . . Don't be like me and fall for the idea that the "Safari" line is bulletproof, it's not. Don't be like me and expect quality service now. You have to RIDE THEM DAILY if you want their attention, or any semblance of customer service. They will literally DO NOTHING unless you nag them!”

Posted 3 years ago

Hi Matt, Apologies for the duplicate messages you might receive notifying you of my responses. As I recently mentioned on Facebook and in my email, I’m really sorry that your experience with Tentsile has fallen below both your and our expectations. It’s important to us that all our customers receive a high standard of communication regarding their order regardless of which channel they reach out to us (live chat, email, social media or over the phone). As you noted, thanks to COVID-19, limitations were placed on international shipping, which for us, meant that there were only a limited number of tents we could ship per day, creating a bottleneck that our customer service and operations team have been working very hard to overcome. Unfortunately, as we have a small and dedicated team, they’ve had to split their time between speaking directly with customers and organising the fulfilment of orders. While this shouldn’t have impacted your order, it unfortunately has and for this, again, I am very sorry – particularly with what you feel was a lack of communication. Thank you for your incredible patience so far, I’m really sorry that you felt you had to voice your dissatisfaction on a more public forum, but I’m glad you did as it gives me the opportunity to help. I will raise this with our customer services team to try and get a better understanding of what has led to this miscommunication and misunderstanding of what you’ve asked for and to help resolve this for you. Thank you, Michael Parker Senior Ecommerce Manager

Posted 3 years ago

“We love the tent but as soon as we set it up one of your tent poles snapped in half, so we are unable to use it until it gets replaced.”

Posted 3 years ago

Hello Jessica, Thank you for your review and feedback. This is not a great start and a huge shame that the pole has broken on first use. Generally speaking the poles only break when there is not enough tension in the tent. However this is something we need to inspect and understand the situation better before we can dish out generalisations :) IN addition, we would like to get you out a replacement pole immediately to get you back into the trees asap! Please can you send an email to our support team - support@tentsile.com with your order number, model of tent and preferably a picture or two of the tent set up and the broken pole. This will help us assess what has happened. Either way, we will be sending a replacement pole to you :) Thanks again

Posted 3 years ago

“Hi, I cannot give you a review yet, because my Tentsile Flite is still stuck in China. On your website it said 3 - 5 shipping days for orders within the EU. I don't know how you normally achieve this if the thing comes from China, but I was expecting a little faster delivery, based on this information, even in this current situation. Order was confirmed at the 2nd May. I need it before the 29th of May. If it doesnt arrive before the 29th, you could basically keep it because it will be too late for my holiday... At least maybe update the info about the delivery time on your website. Have a nice day”

Posted 3 years ago

“I would love to write a great review. My kids are extremely excited about the product and can’t wait to enjoy it. But at last, my tentsile order hasn’t even shipped yet. Someday, it will be great. But today, we still wait.”

Posted 3 years ago

Hi Will, Thank you for your review and your feedback. We are sorry for the slight delay in getting your order out to you. Regarding your order #27082, i can confirm it was dispatched on May 9th and tracking was sent to you. You have should received the product now :) Please write to us at support@tenstile.com if you shipment has not yet arrived. Otherwise, happy camping in the trees! :) Thanks again.

Posted 3 years ago

“I just got a bill for the ladder 340kr - that's 34 dollars in import! I dont want my tent anymore because I cant imagine the cost for me to import that one too! I so much regret this purchase, I cant afford to pay double for the tent and ladder. I cant believe you guys didn't tell me about this, and if you didn't know about it, you should have gained the knowledge! ”

Posted 4 years ago

Thank you for your review and your feedback. I am sorry to hear you have n=been charged import duties for your order. Tentsile pays all import duties and shipping costs so you don't have to pay it! We pay all import duties when we dispatch the tent, so now we have paid imports twice! What is your order number? We would be happy to refund you the cost of imports for you so that you are not paying anything extra for your Tentsile purchase. Please contact us at support@tentsile.com and we will get this sorted out for you. Thank you very much for letting us know,

Posted 4 years ago

“Build quality and usability/adjustability is low for a $299 Una. Corners were cut on manufacturing in favor of marketing/branding. Fastening of rainfly to tent is archaic. No ratchet straps included as in photos. Color only applies to rainfly; otherwise all single tents are an unappealing bright blue. Not thrilled.”

Posted 4 years ago

Tentsile is rated 4.6 based on 726 reviews