I so badly wanted to love this company. . . Our relationship began pre-Covid-19. The service was amazing post-Covid has been an entirely different experience. Received my tent just prior to Covid-19 taking hold in the US and had numerous issues with follow up accessory orders (bought a 3pk of sleeping pads, they sent me one--I had to send them MULTIPLE requests to get the other two. Each time they appeared to have no knowledge that I needed help. Finally received the additional pads.) On the second time out in our Safari Stingray an exterior pole support strap broke leaving us with on pole down. Wrote Tentstile about the issue which they confirmed was a known issue for a run of tents, and they offered to send me a NEW replacement tent--I was happy with this resolution as I was led to beleive I'd gotten a lemon. After tracking the broken tent all the way back to them, I decided to follow up, and received back an empathyless reply that my returned tent had been repaired and that they will ship it back soon. . . The tent was basically new when the first defect reared its head. They originally offered a new replacement, then without even checking with me made the decision to repair a tent that is KNOWN to be part of a defective batch, AND I had to follow up several times to find out that they'd made the unilateral decision to resend the promise of a new tent. Now I have absolutely zero confidence in them, honestly I want my money back, and to forget that they exist. Went from being in love to being in hate in just a few months time. They've had well over $1,000 of my dollars since April and I've only spent one night in a tent that broke on my second outing. . . Don't be like me and fall for the idea that the "Safari" line is bulletproof, it's not. Don't be like me and expect quality service now. You have to RIDE THEM DAILY if you want their attention, or any semblance of customer service. They will literally DO NOTHING unless you nag them!