Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.60

3.6 Rating 531 Reviews

66 %

of reviewers recommend Tesco Bank

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3.6

Based on 531 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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info@tescobank.com

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Tesco Bank 1 star review on 21st May 2020

Marco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Change management”

Helpful Report

Posted 3 years ago

“Tesco Home Insurance. Insured with Tesco for a number of years, but what matters is how they respond when you need them. When we did call them, they were adversarial and it was clear from the start that their focus was avoiding any pay-out. We called them to check our policy covered tracing a leaking pipe. We did not need to make a claim as we established there was no leak but they were adversarial and registered the enquiry as a claim then increased our premium in-year. We complained and yet they did nothing. We have lost trust in them and would not use them again.”

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Posted 3 years ago

“Absolutely awful service from start to finish. Tried to make me claim twice and pay 2 excesses after the boot lock was damaged due to glass after someone smashed my back windscreen. Couldn't get through on the phone on a Sunday as they are closed and then no one calls you back. Two advisors were very apologetic and friendly but the 3rd was absolutely useless, uninterested and a waste of time. Will not be renewing with them and won't be renewing my house and pet insurance and mobile contract with them either.”

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Posted 3 years ago

“Very hopeless bank! You transfer money from your account to someone else, it takes a whole day to reflect. This has caused serious problems for me in the past, behold again made urgent transfer to my other account in order to make a payment and it’s been hours, the money is not in the account. You have no business running a bank if your services are nonexistent.”

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Posted 3 years ago

“I have had to instigate a £3064 charge back with Tesco Bank against a tour operator that cancelled my holiday and refused a refund. Tesco make their customers wait a minimum of 6 weeks before dealing with such claims and in the meantime will still charge interest if a customer cannot pay off their credit card bill in full during the Covid Crisis and being unemployed. This is despite the delay being caused directly by Tesco themselves. (I called after 4 weeks out of desperation and Tesco still have no intention of looking at my claim until the full 6 weeks has passed). Other banks such as Santander and Barclays take between 3 to 7 days to refund such claims, suggesting that Tesco are either not up to the job and a poor excuse for a bank or that they are simply capitalising on their customers misfortune by withholding their money, just like the other companies out there with poor business practices who are taking advantage. So the moral of this story is to absolutely not use a Tesco credit card for major purchases and instead use a proper, full service bank/credit card provider that can protect your interests in a timely manner. Tesco are a disgrace to the banking profession and should go back to purely providing groceries.”

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Posted 3 years ago

“Shambolic Terrible service from Tesco Bank. A website ridden with error messages and credit card offers not honoured. Customer 'support' is anything but supportive - they really could not care less. Just avoid Tesco for everything - there is always a far better alternative.”

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Posted 3 years ago

“Due to Covid19 situation my wife and I decided to take my car off the road and just use hers. My car's insurance was due to end 31st March so I just SORN'd my car on the DVLA website. I was surprised when I saw on my bank statement that Tesco had auto-renewed my policy. I called and asked them to cancel. They said that they would need a SORN confirmation slip and I would have to call DVLA. However, DVLA only taking calls from Key Workers. Tesco refuse to accept SORN email from DVLA as they say I could have altered it and they refuse to check my car's status on the DVLA .gov.uk website which clearly shows the car as SORN'd. I have insured with them for a number of years and my wife's car is also with them but that also counts for nothing. So I cannot get a refund until DVLA reopen fully.”

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Posted 4 years ago

“I made a car Insurance to include my daughter as a second driver.One week later Tesco Bank Car Insurance ask me for so many documents to prove whatever... I've being driving for more than 25 years no accidents no claims, 3 weeks later they ask me to call them back ... when I call them it was like an INTERROGATION officer so many questions and doubts about my application for the car insurance tesco bank car insurance don't trust customers also the Customer service are very RUDE ., Aggressive agents non listening to customers . AVOID or be prepared to be frustrated beyond the boundaries of the norm ! I don't advice anyone to use this company go somewhere else the other insurer are match better when it comes to customer service.”

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Posted 4 years ago

“Avoid this company. Raised a claim on my house insurance on February 10th. They appointed a contractor (Magicman) on the 11th who claimed they would repair my damaged bath but I had to remove the side panel etc and refit afterwards. I explained I was unable to and have heard nothing since despite numerous emails. Phoned the complaints dept today and was fobbed off. Pure incompetence and lack of customer service skills. Waste of money AVOID. Repair not completed or even started!!!!.”

Helpful Report

Posted 4 years ago

“Do NOT get car insurance with TescoBank. Its like pulling teeth trying to get them to help you with anything. Make your life easier and go with someone else. I've had far better assistance/customer service from other providers. They cause unnecessary stress.”

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Posted 4 years ago

“Worst ever. Put me at fault when was the other drivers. We were both with tesco stay clear”

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Posted 4 years ago

“Applied for a 24mth interest free visa card and was accepted with a £5600 limit. Card was received and pin code received. I then got a phone call from Tesco bank to say they had made a mistake and it should not have been processed ?? I already hold one Tesco visa card, which the balance is paid off in full each month, its just used for collecting club card points. Its not the first time we have had problems with them. We took a loan out a few years ago on a 3.4% interest rate and was accepted. Tesco then called saying it would be 5.2% with no reason? Our credit history is excellent, so theres no reason for this. Looks as though low rates are advertised to get interest and rates are changed once accepted. My advice would be to avoid and look at the high street banks.”

Helpful Report

Posted 4 years ago

“Three months after my son wrote the car off we are still ringing Tescos on an almost daily basis trying to reach a resolution. We are pushed from pillar to post, A will tell us one thing then B will tell us another, then C will tell us that he cannot act until he has heard from D, who is waiting to from F. There were, admittedly, issues with the policy, for which we need to take some personal responsibility, but the misinformation,delays, prevarication, time wasting and incompetence we have endured over a three month period is almost impressive. now we are told to pay an additional premium, which we paid, only to be told we paid the wrong premium. When I pointed out it was the amount we were told, in writing to pay, I was told yes it was, but that the amount we were told in writing to pay was in fact, incorrect. and that E had to talk to F who was waiting for G and it was beyond their control. I suspect that the payout we finally receive, (if we ever do) will be so negligible as to make the time, stress, and effort involved unviable and under no circumstances ever would I ever use Tescos insurance services again or allow any of my friends or family to use them. I even have a letter from them admitting that they not provided the required standards of service and that I have a legitimate complaint, but still the claim drags on and still we are fobbed off with more delays and more excuses and I now have zero faith in anyone in this company.”

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Posted 4 years ago

“Warning ! Just cancelled my Tesco car insurance and they charged me £51 for cancellation fee !!. So , before you sign up make sure you read all the term and condition and all the “hidden charges “ I don’t recommend Tesco insurance !!”

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Posted 4 years ago

“I have a personal loan with them and despite all payments being made on time, my credit report has been attacked. After speaking to them they said "there is nothing they can do". Not sure how this is allowed. Sad stuff really”

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Posted 4 years ago

“Whoever you insure with, do NOT use Tesco Car insurance. I had a small accident in my car which was the fault of another driver. I had proof from witnesses and dash cam footage of the whole incident, yet Tesco admitted liability without even reviewing the evidence. The damage was not serious at all, easily repairable yet they quoted a £6000 repair bill. I had quotes from other official damage reapir garages that came in at just over £1000. They wrote my car off so I cancelled the claim, and all my accounts with Tesco. They registered my car as a write off because I did this. Absolutely worst experience of an insurer in 25 years driving experience.”

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Posted 4 years ago

“Worst bank in uk”

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Posted 4 years ago

“Worst bank i have ever been with. Twice in one year my current account had a security breach, which resulted in my card being cancelled and having no access to money until new card arrived 7 days later, Both times i had a message to say to ring the fraud department ASAP and both times i could not get through and when i eventually did got told there was no-one there to speak to me - the 2nd time i actually demanded i speak to someone that night as I did not want to wait days again to find out why the fraud department was ringing me. Worst bank ever and worst customer service ever...save yourself some stress and go someone else. And also the person i spoke to on the phone admitted their security was not as high as other banks!”

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Posted 4 years ago

“They have auto-renewed my car insurance without my consent and told me I signed an auto-renewal form with is a total LIE as I know for sure we did told them that we do not want an auto-renewal. And I would never sign such a form to ensure we only go through compare the market each year to get the movies deal.”

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Posted 4 years ago

“I am so lost about what to do about my insurance. My policy is £168.42 a month. It was a set amount of mileage - through a black box. I was since made redundant and now travel 38miles to work, and then back everyday. More than my policy allows. This means I have to pay minimum £101, usually more a month to top up my mileage. I asked if I could change my policy. They said no. The only thing I can do is keep topping up every month or cancel for £468”

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Posted 4 years ago

Tesco Bank is rated 3.6 based on 531 reviews