Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.52

3.5 Rating 572 Reviews

64 %

of reviewers recommend Tesco Bank

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3.5

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 11th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst bank i have ever been with. Twice in one year my current account had a security breach, which resulted in my card being cancelled and having no access to money until new card arrived 7 days later, Both times i had a message to say to ring the fraud department ASAP and both times i could not get through and when i eventually did got told there was no-one there to speak to me - the 2nd time i actually demanded i speak to someone that night as I did not want to wait days again to find out why the fraud department was ringing me. Worst bank ever and worst customer service ever...save yourself some stress and go someone else. And also the person i spoke to on the phone admitted their security was not as high as other banks!”

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Posted 5 years ago

“They have auto-renewed my car insurance without my consent and told me I signed an auto-renewal form with is a total LIE as I know for sure we did told them that we do not want an auto-renewal. And I would never sign such a form to ensure we only go through compare the market each year to get the movies deal.”

Helpful Report

Posted 5 years ago

“I am so lost about what to do about my insurance. My policy is £168.42 a month. It was a set amount of mileage - through a black box. I was since made redundant and now travel 38miles to work, and then back everyday. More than my policy allows. This means I have to pay minimum £101, usually more a month to top up my mileage. I asked if I could change my policy. They said no. The only thing I can do is keep topping up every month or cancel for £468”

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Posted 5 years ago

“Blocked my credit card without letting me know. Quick to tell me when payment due, not so quick to remind you a payment has been missed despite 10 years of never having missed a payment. Rang to complain after card declined. Everyone very sorry, can see our payment is pending but wont unblock card. very unhappy. Had two messages to ring them, mobile and landline. Rang back as asked no one knew anything about it. 28 minutes later having spoke to 3 different people having to tell the same story every time got totally fed up and asked to be rung back by someone who knew our situation. Still waiting!!! Will not be using Tesco bank again. Just appalling service”

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Posted 5 years ago

“Tesco car insurance mislead customers resulting in them paying higher premiums. Their staff also lie. Appears to be a conflict of interest. I smell horsemeat”

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Posted 5 years ago

“Unbelievably bad and ignorant staff. Refuse to pass you to ops or other directors or managers. Ask endless questions on security and if you don't know exact amount of interest per month they lock your account and refuse to help saying 'computer and process wont let us'. Don't give up keep pushing and ask for manager. Ironically they claim they are in 'customer services' and offer no service for customers.”

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Posted 5 years ago

“Do not apply for a consolidation loan as the debt you will be clearing will not be taken into consideration.”

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Posted 5 years ago

“Shoddy treatment for loyal customer I’ve been with Tesco for 16 years and have only had need of their claims department twice in that time. The first time was when someone nearly wrote off my car; the second was when a van driver reversed into me without looking. The first time I claimed Tesco were fast and my opinion were very good and I was soon on the road within a month, so when the van driver reversed into me I was pretty confident in my insurance provider-WRONG. After two months of waiting, calling back to ask on the progress of my claim and sending emails that got ignored I was basically told I would have to stump the cost of the repair myself because it fell under my excess. Fair enough you might say, but I was told on the phone by the only competent and interested member of their team that they were going to hold the other party fully responsible for the damage to my car. I phoned up some weeks later and was told they were waiting on the other party to come to a compromise. The next time I phoned up about three weeks later I was told “They hadn’t hear from the third parties insurance company for weeks.” so what really was going on here? well one guess was I was getting very close to my renewal date and maybe Tesco wanted to keep me daggling on a hook because with a case still on going the company thought it was in its best interests to keep me in the dark so I would obediently renew because of the case. However like I told the young lady on the phone I’m not happy with Tesco giving me misinformation and as their premium for the next year is high I will no longer require their services. Her response was “sorry to hear you’re not happy” well folks after thousands of pounds spent on this company over the years I feel so much better hearing that. My advice is maybe Tesco are good when there is a large claim i.e. a write off when they see hundreds if not thousands can be gained from the other party, but loyalty isn’t their forte.”

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Posted 6 years ago

“Appalling service, slow transfers and banking non existent on a weekend. On at least 6 occasions I haven’t been able to even make a payment/withdraw cash on a weekend.”

Helpful Report

Posted 6 years ago

“Cancelled without notification, just because or no claims proof was sent to the wrong email address, avoid supermarket insurance services”

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Posted 6 years ago

“very expensive robbing crooks people dont insure your car with tesco they quoted me 1500 pounds when i got insurance from different company for 570 pounds full comp”

Helpful Report

Posted 6 years ago

“One of the worst companies I have ever used, the never get back to you and just seem like they want to avoid a pay out when needed by avoiding to speak with customers/ getting back to them. My case has taken a number of months for a simple buildings insurance claim due to a leak from the upstairs flat, which they immediately took liability for. Yet this company have pushed back deadlines continuously and now refuse to provide me any updates on my case.”

Helpful Report

Posted 6 years ago

“Takes double the time to make and receive payments and the online banking is always down at weekends and never comes back online when they say it will.”

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Posted 6 years ago

“AVOID. They Transferred £2500 to another bank without my knowledge or consent 3 weeks of argument to try and sort it. Promised call backs never made the key way to get you off the phone is to suddenly say your being aggressive and then hang up.”

Helpful Report

Posted 6 years ago

“Trying to open a savings account. Been waiting 10 days for them to respond to my identification paperwork which I sent. If I had not had to pay for certified photocopies I would cancel. I have at least got to get some interest to cover the cost of that. Very poor compared to my experience of opening other accounts online.”

Helpful Report

Posted 6 years ago

“Daughter in law was told she was accepted for a tesco loan to buy my son a car for his birthday. Paid a £500 deposit, then heard nothing else from Tesco. She phoned Tesco as she hadn't heard anymore for a few days. Was told "you've got nothing to worry about you know you've been approved" She was then told despite have am excellent credit rating the underwriters had not approved the loan because she wasn't registered to vote at her new house (Moved in about 9 months ago) This was never mentioned on the application. She now can't go anywhere else as she has to declare she's been refused a loan!! Tesco didn't even think it was important to let her know the underwriters had overturned the decision. (obviously no profit in letting customers know they've been refused) A few lessons to learn 1: Make sure you're registered to vote when you buy a new house. 2: Don't trust Tesco when you're told your application has been accepted 3: Tesco loans may be one of the cheapest but remember you get what you pay for. Go to a proper bank”

Helpful Report

Posted 6 years ago

“We have our home insurance through Tesco Bank. They accepted to pay a claim 6 weeks ago. Payment was promised to be in my account by 15th April. Its now 13th May and we've have had lies and excuses ever since. This morning I tried to raise a formal complain only to find out Tesco's Bank won't accept the complaint as the Insurance was underwritten by AmTrust. However I've got no contact for them, only a claims handling company called Towergate Marine Claims, who are the ones who keep lying about the money being paid. If Tesco Bank takes my money, then it's Tesco Bank who should sort out my problems, how dare they just wash their hands of me the minute I pay them! I won't be buying insurance though Tesco Bank again.”

Helpful Report

Posted 6 years ago

“Their home insurance legal protection in my opinion is not worth the paper it is written on. It is administered by Arc legal who have no legally trained staff and deny claims wherever possible .”

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Posted 6 years ago

“AVOID that company at all cost. THEY ARE A SCAM. They have auto renewed my car insurance without my consent and told me I signed an auto renewal form with is a total LIE as I know for sure we did told them that we do not want an auto renewal. And i would never sign such a form to ensure we only go through compare the market each year to get the movies deal. They have taken the money from my bank WITHOUT MY CONSENT SO THEY HAVE STORED MY BANK DETAIL FRAUDULENTLY!! And took the full year premium WITHOUT TELLING ME. When I realised, I contacted them and they say if I cancel I pay more than £300 that they are not willing to refund at all. This is a scam. AVOID THEM. That company is a JOKE”

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Posted 6 years ago

“Have spent over twenty minutes on the phone waiting to speak to an ‘adviser’ - really poor service - I remember a time when we had wonderful ‘face to face’ banking that really cared about customer service - sadly, it is no more and we now have to sit, listen to dreadful apologies and muzak - call this progress?”

Helpful Report

Posted 6 years ago

Tesco Bank is rated 3.5 based on 572 reviews