Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't. Cannot email them to ask questions. Useless.”

Helpful Report

Posted 7 years ago

“Awful bank, I settled a 6 months interest free loan after just 4 months using my Tesco credit card, purely so I could get some club card points. Within 1 hour I transferred the money from my Santander current account over to my Tesco credit card account to cover the whole amount. When my statement came they charged me £80 cash transaction and also £40 interest. Barclays provided the £2000 loan for 6 months via wex photographic made nothing, Tesco bank made £120 fo the privilege of using their credit card to pay it off. As I said I only used it to get a few club card points, I could have paid for the camera straight off by cash. What worries me is that there is a lot of vulnerable people who need to use a credit card to giv themselves a bit of breathing space and this practice is blatant exploitation of those people who can people who can least afford it. I phoned up customer services but they were extremely rude almost to the point of laughing at the situation, they understood the reason for us using the credit card and that I was unaware of the charges, but would not offer any sympathy whatsoever. We do our weekly shop of over £100 and fill up with petrol of £60 per week all at Tesco totalling over £8000 per year. I told them we were going to close Tesco bank and club card account and change our weekly shop to another supermarket, they just laughed and said go ahead. Ou Our joint cards are now both cut up and we are enjoying our weekly shop at Asda. Good Riddance Tesco enjoy your £120 you fleeced off me.”

Helpful Report

Posted 7 years ago

“I have changed my laptop and mobile phone, and as Tesco bank does not recognise my computer and cannot send a security number to my mobile, as they do not have the number my account is now locked and has been since 18th September 2018 they have sent numerous temporary security numbers to date my account is still locked, but they have promised to send me yet another security number we are now 8th October and still no nearer getting access to my account, I have contacted financial oumbudsman and hope they will help as I have bills to pay.”

Helpful Report

Posted 7 years ago

“Don't touch with someone elses bargepole!!!!!!!! Nothing but problems to claim on a non fault accident. Excuse after excuse after excuse from the company. Answers change from one agent to the next, told to chase up losses with the other persons insurance as not their problem. Mainly rude and obstructive staff on the phones. So far I'm up to 10 hours on the phone and on hold and haven't even managed to get an agreement on anything. Absolute shambles!!!!!!”

Helpful Report

Posted 7 years ago

“Awful service. Decided a car crashing into the side of my car was somehow my fault. Didn't care that the person who did it was hounding me via message and even when provided with photos at the scene to show he drove into my drivers door decided as his car was worth more than mine that they would be paying out as it must be my fault. As damage on side of my car and front of his not quite sure how that works. Rude staff and lack of communication”

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Posted 7 years ago

“One of the top company that lie to customer and can’t defend themselves. I claimed pet insurance and spoke with 3 different agents about this same claim and got 3 differ t answers every time. At the end they cancelled my policy and refunded my premium policy from 1 st day. Shocking customer service, manager can’t explained why and how they lie to me each time. In total I was waiting over 8 weeks for my claim and waste over 5 hours over phone.”

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Posted 7 years ago

“if you use cash back sites they wont pay up so do not factor in cash back when you quote”

Helpful Report

Posted 7 years ago

“Absolutely terrible company for insurance. They automatically renew your policy with no emails or letters to tell you how much the renewal is. The money is simply taken from your bank. The renewal price ends up being much more expensive than elsewhere. If you try to ring to make sure your policy is not automatically renewed, you cannot get through to anyone as their lines are too busy. Ridiculous system.”

Helpful Report

Posted 7 years ago

“Tesco Club Card credit card ..... every month i get interest charges yet i pay in full on time but the charges keep coming ... i call, hold on the line, discuss it with an agent, they promise to remove the charges and resolve for the next month but it continues, each month I pay silly amounts for the privilege of a tesco credit card. Tesco, you are providing a poor and expensive service”

Helpful Report

Posted 7 years ago

“Had an accident 5 months ago, my car is still in the body shop and the repair is not even started, it has been to 2 different body shops and they are unable/unwilling to do the repair or to confirm the exact parts needed, a third body shop has refused to even look at it. Tesco motor insurance are blaming the body shop, the body shop are saying they cannot fix the car, Tesco insurance are refusing to declare the car a total loss as they haven't had a high enough repair estimate which is because the body shop won't estimate as they say they cannot do the work. We are simply going around in circles, this service is absolutely disgusting I would not recommend them at all.”

Helpful Report

Posted 7 years ago

“As someone who does not use Tesco bank I find it terrible. I am Dutch and made a trade deal with someone who lives in England, we used Tesco bank transfer; as soon as I sent the Tracking code I would get my money. However they take ages to reply my emails and when they do they say that my money will take several days to be credited ''because of the many orders they process''. Terrible customer service and terrible waiting times. I should've looked here before agreeing to use Tesco bank. My advice: If you can, do not use this bank's services at any time.”

Helpful Report

Posted 7 years ago

“Thoroughly disappointed by our experience with Tesco car insurance. We were driven into while parked in a car park by a young driver who just drove off, despite having crunched into our car so hard that various people in the car park noticed it. Despite having two independent witnesses and CCTV from the store car park showing the accident and whose fault it clearly was, it has taken over five months for Tesco to resolve this claim - and we have had to chase them constantly and do all the work. While they were doing nothing to resolve our case (which the driver’s insurers were - unbelievably - denying responsibility for), Tesco tried to make us pay the excess to get the repair work done to our car at our expense. Even worse, they told us we’d lose our longstanding no-claims bonus if we didn’t and our policy would cost more in the future too!! It wasn’t until the Police finally charged the driver with driving away from the scene of an accident and the other driver’s insurer caved in and admited responsibility that Tesco finally agreed to get the work done at their expense. We’ve been left incredulous at their poor service and asking ourselves what on earth we paid our premiums for. If they don’t even fight for their customers’ rights when there are witnesses and CCTV, what hope is there if someone ploughs into you without those things? I will never use Tesco Insurance again for anything. You pay them, then end up doing all the work yourself, while they threaten you with losing your no-claims bonus for an accident that it’s obvious was not your fault. Unbelievable.”

Helpful Report

Posted 7 years ago

“Absolutely rip off. Suppose to have 51 day intrest free in purchase After 27 days they charged me me 52 pounds. Keep away from them.”

Helpful Report

Posted 7 years ago

“Don't recommend anybody to buy insurance from this company. I tried to speak with their costumer services but the lady wasn't helpful at all.”

Helpful Report

Posted 7 years ago

“Terrible bank, outdated systems almost like banking in the 80s Do not go with them”

Helpful Report

Posted 7 years ago

“Your login procedure is unnecessarily complex. Why do I have to receive a telephone call in order to access my savings account?. When I banked with Credit Agricole in France all I had to do was enter my account no, and select 6 numbers from a random 4x4 grid. Simple and it worked without a problem for 12 years. Check it out and get your IT boffins to devise something easier.”

Helpful Report

Posted 7 years ago

“Tesco just charged me £66 interest with a minimum payment of £66 on my £0 card balance. Their oh so unhelpful phone staff tell me for sure you have hidden things in your nasty 200 page terms and conditions allowing them to perform such highway robbery. Not a single member of my family will ever ever touch another tesco banded product you thieves”

Helpful Report

Posted 7 years ago

“Opened an easy saver account to take advantage of their very good interest rate, as I had quite a large sum of money in another bank with poor rates. Once the account was opened tried a test transfer of £5, I wasn't going to risk any more until I knew they were OK. Nothing happened so I tried another small transfer. Again nothing happened. Phoned their help desk. They said as I hadn't set up a direct debit they would have to raise a new one for each transfer and each would take several days before I could access the cash. What a joke in the 21st century. Had enough so closed the account by letter. No acknowledgement returned but account now inaccessible so I guess the have closed it. I wouldn't trust them to hold my loose change, they should stick to flogging groceries.”

Helpful Report

Posted 7 years ago

“Paying the bill in full still left me with a interest charge for the days it was in the post.”

Helpful Report

Posted 7 years ago

“Do not use tesco bank. Very good customer service however they have to be good at something. Everything that could go wrong has done.”

Helpful Report

Posted 7 years ago

Tesco Bank is rated 3.5 based on 580 reviews