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Tesco Bank Reviews

3.6 Rating 533 Reviews

66 %

of reviewers recommend Tesco Bank

Company Reviews

3.6

Based on 533 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Tesco Bank 1 star review on 21st May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied for a Tesco Bank Current Account recently, everything was going very well until i put money into the account. All of a sudden i'm noticing that i'm not able to withdraw cash, transfer and my card has been declined at all stores that i try to make a purchase. I contact Tesco Bank, whom never notified me of any issues said my account was under review. Under Review? what's there to review? it's a brand new account, no transactions, no problems, right? no.. they have frozen my account, i can't transfer, withdraw and now my bank card has been cancelled and was swallowed up at the ATM. I now have to wait until someone calls me sometime this week to discuss my account. I am now left with zero money to live off, no access to my state benefit, no access to food, or any other kind of help. The help is simply not there. All my money is locked away in that account and they are refusing to give me access to it. As soon as this problem is rectified, i'll be closing it down, and going to a REAL BANK, not a wannabe that cares ZERO about their customers. TESCO BANK? Avoid... unless you don't need access to your money. I'll be writing a very carefully worded letter to the CEO Dave Lewis about how badly they treat their new customers.”

Posted 6 years ago

“Calling Tesco Bank about a renewal is a complete waste of your time, the staff are absolutely useless. By telling them I wanted to lapse my policy and buying a new policy online I saved £40”

Posted 6 years ago

“Worst customer service forced me to pay admin fee which i cam afford to pay”

Posted 6 years ago

“"I currently have a Tesco Bank credit card, they kindly set their payment deadline date as the last day of the month. Coincidentally, my employer pays my wages on the last day of the month, I made my first payment on the due date only to find that Tesco Bank did not process it that day and instead collected the payment the following day, adding a late payment fee. To ensure this did not happen again I set up a direct debit, Tesco Bank just straight up forgot to take the payment despite all the Direct Debit details showing on their website. And you guessed it, they added another late payment fee."”

Posted 6 years ago

“Awful, awful, awful customer service team. No intelligence, or ability to think for themselves.”

Posted 6 years ago

“I took out an insurance policy with Tesco but then realised I could go on a cheaper tier with them. So I cancelled my first policy to take out a new one. I didn't receive a refund for the first one and have been told twice that the money should be in my account any day now. Still waiting... To top it off I spoke to the team via Facebook as I was told by the telephone team that there is no email support (in 2017...) who then asked me to confirm confidential details via FACEBOOK and then told me I would need to telephone the customer service team. When I telephoned the extremely incompetent customer service team they told me that there is no Tesco Bank facebook page, even though I spoke to the team via their official Facebook page. I am just glad that all I'm trying to do it get a refund and not make a claim. Good luck to anyone who presents the customer service team with a real issue!”

Posted 6 years ago

“Tesco bank failed to update my address when I moved, resulting in no statements being sent and missed payments. They accepted they made errors but still charged me disproportionately. Needless to say I'm no longer a customer for banking or groceries.”

Posted 6 years ago

“memes queens”

Posted 7 years ago

“Bunch of gittens swear down”

Posted 7 years ago

“Where should I start? They cannot operate a simple direct debit, have been trying to sort this out since April - 5 months. They told me I'd have to wait while they investigated it. Eventually got a reply telling me to contact my main bank HSBC saying that HSBC were at fault. I had to contact HSBC only to find as I expected, that HSBC were not at fault - Tescobank were at fault. They now tell me that I have to wait another 40 working days before they can complete their investigation - what do they need to investigate now? HSBC wrote to them in August and told them what they had done. They couldn't operate a "piggy bank" . Have written to Benny Higgins, their CEO who has passed the matter to their Executive Complaints Team who seem to be as incompetent as the rest of them!”

Posted 7 years ago

“Extremely poor and stressful to deal with. The call handler repeatedly lied to me (I found this out through a FOI request to get hold of my file from Tesco. Perhaps this was a one-off and my claims handler is just a poor excuse for a human being, or perhaps they were being told what to do by Tesco - I will never know. However, reading other reviews it seems I am not the only one. Had to go through the Financial Ombudsman twice, and won twice, so Tesco were told to put things right, and even then they made it as difficult as possible in a stressful situation of suffering a flood. My flood happened over four years ago and still not sorted out! Tesco should be ashamed of themselves for how they have dealt with my family. Or at least the claims handler should. Unfortunately they probably go through their day to day lives treating people in such a disgusting way, but I do hope they never have to go through what they have put me through.”

Posted 7 years ago

“Very Poor overall , wouldn't entertain again.”

(Home Insurance) - Posted 7 years ago

“Extremely poor customer service bordering on the criminal to be honest. Blatant breach of moral contract based on obfuscated letter of written contract. People who care about their own wellbeing should avoid tescobank”

Posted 8 years ago

“Following the loss of my wife the worst bank to deal with. Started good then hit you with charges. Will never use the again”

Posted 8 years ago

“I've had a load with Tesco for a few years now always paid on time never had a problem until I had an accident at work and was of for a few months, Tesco agreed to help me for a while by lowering the payments, but then as soon as I went back to work they would not allow me to pay pack what I owed over a payment plan but insisted that I paid the £2000 back immediately or they were going to blacklist me even though I hadn't even had a pay check yet and was struggling because I've been out of work. Thanks for your support Tesco I will never use you again.”

Posted 8 years ago

“Beware cheap car insurance. Fully comp courtesy car and break down cover can still leave you with no car and no help if you have an accident and your car is undriveable. Tesco claim the right to take 10 working days to decide if your car is repairable or right off. Whilst they decide you get no help and no information. 10 working days over Christmas can be a long time, especially if you are working those days.”

Posted 8 years ago

“Terrible customer service an not helpful I've had a non fault accident an it's been more stress than the crash!! If possible do not go with them!!”

Posted 9 years ago

“Horrendous behaviour.”

(Car Insurance) - Posted 9 years ago

“I have had no dealings with you in the last 6 months.”

(Car Insurance) - Posted 9 years ago

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Tesco Bank is rated 3.6 based on 533 reviews