Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Tesco Bank Reviews

3.6 Rating 531 Reviews

66 %

of reviewers recommend Tesco Bank

Company Reviews

3.6

Based on 531 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Read Tesco Bank Reviews

Visit Website

Email:

info@tescobank.com

Write Your review

Tell us how Tesco Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Bank 1 star review on 21st May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a rejection of my application for a Clubcard Pay+ account. I rang customer services as was suggested by Tesco's website and received a very understanding response from their agent Clare. She raised an appeal on my behalf, gave me an application reference number and said I would receive a call back from the bank. In 6 weeks this never happened in spite of a further 4 calls to customer services. Some of the agents were helpful but said it could take time. One didn't know what I was talking about and had never heard of such a process. The last told me that he was unable to access any information about this, in spite of the reference number. I gave up.”

Posted 1 year ago

“I own three houses and have no loans and earn in excess of £100 k a year. I spend thousands with Tesco home shopping and was turned down for a Tesco credit card. I can only think TESCOs are in financial difficulties and using cheap staff to make decisions.”

Posted 1 year ago

“PEOPLE PLEASE BE VERY CAREFUL!!! I have applied for the loan today and been offered 3.2% interest rate. Unfortunately they is a biggest liars and cheats!!! After application and hard credit checks completed those liars changed the interest rate to 5.5% Those liars harmed my excellent credit history rated at 974 of 1000 Please avoid those fraudsters if you want to keep your credit score high and with no harm of pointless credit checks. By the way hour later took the loan with another large bank at 2.9% within 20 minutes. SHAME ON YOU FRAUDSTERS”

Posted 1 year ago

“Almost an hour on hold the service is appalling , seriously need to train your staff in customer service because they clearly do not have a clue. Absolute joke”

Posted 1 year ago

“Appalling! Have made 4 calls in the last 3 hours to report card stolen, expecting to speak to a person rather than a machine. The last call had me on hold for 54 minutes before I put the phone down. Shame on you Tesco. You don't deserve the business!”

Posted 1 year ago

“I was trying to open a bond and have a problem with the security code? anyway I've phoned three times today and the second call the lady opened my one year bond and was very helpful until trying to get the security code correct so after a long wait on the phone I was twice cut off which I found disgraceful so my first experience trying to become a Tesco Bank customer has not been very pleasant I would think they may have a problem with this disgraceful attitude I'm over seventy years old and would like a just a little bit more help that's all I need. Thanks John”

Posted 1 year ago

“Credit card i have not got bank with tesco and i keeo getting messages from them saying you have baught this that that and that i dont own a credit card nor do i want one ive been in fieldhead for months come out and had mental break down the fact that tescp have realesed a credit card in my name is disgusting and i will kill ym self if they dont sort this out simple”

Posted 1 year ago

“Hello guys, I'm extremely disappointed with Tesco car insurance!!!! One word: SCAMMERS!!! I had my car insurance form 20/12/20 with Tesco bank, on 22/01/21 someone hit my car and run away, luckily my mother heard the banging noise and managed to take a picture of his no plate. I've made the claim, on 18\12\2021 I received the renewal proposal which was way more expensive than the previous one, when I've checked my insurance account I noticed that the renewal is automatic, so that made me ask myself what kind of trick is that (there is a cancellation fee). So I called customer service to cancel the renewal and ask for my no claims bonus proof, which they send with 0 years instead of 2 years. I've contacted customer support they asked me to call the claim department, claim department asked me to call the customer support department. At some point, the claim support had more "patience" with my case and decided to open "open my eyes" So because they didn't had enough time (almost 1 year without a few days) to resolve my claim the big company can't provide me with No-Claims Bonus proof until the claim is closed, but if I really need those 2 years of no claims bonus proof I need to pay the difference of money to cover my car repair (I paid £450 few days later after I made the claim as they requested, not saying that the voluntary excess it was only £250) the damage of my car was almost nothing: the front grill cracked, the plate no holder and 1cm scratch. £1300 for that ?? that is ridiculous for a 10-year-old car with almost no damage, they didn't paint the bumper! I still have my old scratches! So basically I would need to pay +£2000 for insurance now instead of £800 because they didn't manage to resolve an easy claim with pictures proof. First, they said after a few months that were negotiating with the wrong insurance company, couple of months ago they found the right insurance company but the communication is very slow. Jokers !!! I think that all this was made on porous because greediness purposes. I've made a complaint on Financial Ombudsman Service website, I'd like a bit of advice from someone that had a similar experience. Thanks”

Posted 2 years ago

“After applying for a credit card, ringing twice and being told they would email, it never happened in 14 days. I then rang again and cancelled my request. Within 10 mins Sainsbury’s bank sorted it.”

Posted 2 years ago

“I have a credit card with Tescos Bank. The app is great and the online bank account on their website is stupidly secure. However .... I feel like I've been judged by Tescos Bank. Since having the card I have used it for high priced goods (washing machine etc) but because my limit is set low I can pay it off in one go. For some reason Tescos think this is money laundering and has on more than one occasion has temporarily closed my account - which I then have to ring up to prove it was me ( making me go round in circles on their phone line until I find a human's voice). This week I get a text from Tescos Bank saying my account has been closed due to fraud, a new card will be delivered and that I should check my bank account on their website for suspicious activity. -Did that, nothing out of the ordinary. I check multiple times throughout the week and still no suspicious activity on my account. So now I have to rely on my bank card on the last week before pay day (which is when I struggle with money) before getting my new card. Tesco you have f**ked me over, all you had to do was send a text or ring me to prove it was me who had made those transactions. Not once have I ever gone over my limit and I always pay on time. - I feel like I've been cheated here.”

Posted 2 years ago

“Shocking ! they close each and every current account they hold and yet they do not put in place the resource to process the resulting switch requests and subsequently cancel said requests at will - this bank should hang their head in shame ! AVOID !”

Posted 2 years ago

“If I could give zero I would. Awful!! Avoid! Hidden Clauses in small print around storm damage, told not covered then called and told was covered due to press coverage. Unknowingly passed to third party companies to deal with claims, no explanation or transparency around process/next steps - two companies chasing for excess when confirmation of how issue is going to be resolved still outstanding. Really poor!”

Posted 2 years ago

“THE MOST DISHONEST BANKS... PUSHING AWAY FOREIGN NATIONALS AND TAKING SIDES WITH BRITS THEMSELVES. WE WERE CONNED AND THEM, INSTEAD OF TAKING OUR CLAIM INTO ACCOUNT FOR OBVIOUS REASONS. 4 COVIDE TESTS PURCHASED WITH THE VERY DISHONEST Nationwide pathology... CLEAR EVIDENCE THAT THEY REFUSE TO PROVIDE THE PROOF OF DISPATCH. THE SAME OLD GAME IN THE UK.. A STREAM OF SLAVES... UNQUALIFIED... MAKING THE FINAL DECISION. THEY SEND A MAIL SAYING THEY TAKE 25 DAYS TO INVESTIGATE THEN 4 MINUTES LATER ANOTHER MAIL WITH THEIR HOLLOW DISHONEST FINDING.. REJECT ON A MORE THAN LEGITIMATE CLAIM.. 830£... YES 28 NATION UNANIMOUSLY VOTED ZERO POINTS... GO FIGURE WHY”

Posted 2 years ago

“THE MOST DISHONEST... We were conned by Nationwide pathology.. purchased 4 covid tests that we never received... The same old game... Far West Style being the norme now days in the UK. Nationwide Pathology refuses to refund, on the bogus basis that they are not responsible with Royal Post if not delivered. Our say is that.. they are lying.. they never sent out the tests... As per their own say on their website. Orders received before 2pm, will be dispatched 1st class Recorded Post.. And First Class recoded Post, provides proof of dispatch, with amount , time and the full address. One doesn't have to be rocket Scientist to understand that. Of course.. they refuse to provide such evidence.. because they don't have it.. since they never sent out the test. SHOCKING TESCO... When we raise the complaint.. We receive a first mail by Tesco.. that it takes 25 days to investigage and 5 MINUTES LATER.. another mail... with their findings that our refund is REJECTED... QUITE AMAZING... Ever since.. we keep repeating... that Nation Pathology is they don't provide the receipt of dispatch.. is clearly they are in breach of THEIR OWN CONTRACT AND RULES.. therefore , we are entitled with our refund. we have recorded calls with Tesco.. how shockingly when they don't have any responses to such a plausible evidence.. they just hung up on you TO TESCO.. WE WONT GO ANYWHERE UNTIL WE HAVE JUSTICE AND OUR REFUND. STOP TREATING US LIKE A SECOND CLASS CITIZENS.. BECAUSE WE AR FOREIGN NATIONALS. THIS DISHONESTY MUST STOP SOONER THAN LATER. WE ARE COMPLETING OUR YOUTUBE.. AND ADJUSTMENTS OF OUR RECORDED CALLS.. AND WILL PUBLISH UNDER THE TITLE BOGUS DISHOHNEST TESCO BANK. NO ONE IS QUALIFIED .. THEY ARE ALL A STREAM OF YOUNGSTERS.. THAT THEY DON'T UNDERSTAND EVEN BASICS.. CHEAP AND CHEERFUL EMPLOYEES FOR TESCO BANK.. AT THE COST OF HARD EARNED FUNDS THAT ARE BEING TAKEN AWAY BY A STREAM OF DISHONEST INDIVIDUALS”

Posted 2 years ago

“I had a parent pass away a couple of months ago leaving behind an insolvent estate (debts and absolutely no money or assets to settle them). This was a horrible shock and I've been navigating the probate process since. I'm having to deal with 3 separate credit card companies and Tesco have, without a doubt, been the worst from the start. When I initially informed them of the bereavement the call centre operator started to argue with me about who the executor of the estate was (there's nothing to administrate as there's zero assets). I sent an official letter informing them of this and received an extremely blunt communication advising me they were outsourcing the debt to a debt collection agency (to hound me for non-existent money!) A waste of both their time and mine and making a stressful situation so much worse. I have never had a Tesco bank account or credit card and would use practically any other financial institution after this experience and I would advise others to do the same.”

Posted 2 years ago

“Tesco premiums are cheap and appear to be good value. If you attempt to make a claim they are not interested and do not assist or settle. Always remember you get what you pay for. Cheap premiums and promises = no settlement on genuine claims”

Posted 3 years ago

“Pathetic website for their credit card,site keeps inferring there is a problem and locking me out so I don`t have access telling me to try again later but still locks me out,does not recognize my laptop even though it is registered.DO NOT go anywhere near! It even keeps telling me there is a problem when I try to complain online saying there is an error when there isn`t,judge for yourself.”

Posted 3 years ago

“I applied for a loan waited 15 days for it then to be paid somewhere else.i now have to send proof of bank statements even though they made the mistake.would not even allow me do this by email.”

Posted 3 years ago

“Tried to change vehicle insurance online, two go's at the website, two extremely long waits and conversations, 2 hrs virtually wasted. If I could give no stars I would...”

Posted 3 years ago

“Tesco Loans. Terrible communication from them, they don’t do what they say they will. Would avoid Tesco at all costs!!!”

Posted 3 years ago

«
1
2
3
4
5
»

Tesco Bank is rated 3.6 based on 531 reviews