Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.47

3.5 Rating 586 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 586 reviews

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Tesco Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling Credit Card Service. Our card was declined for a purchase we wanted to make and then frozen, the balance was more than enough to cover the purchase. after an hour on the phone they said their fraud team would call back in 72 hours, after that time lapsed we spent another hour in their queuing system, only to be told that department was now closed. we have now closed the account. never had this hassle with cards we frequently use.”

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Posted 1 year ago

“As a 40-year-old computer scientist, I delved into freelance work to supplement my income. Seeking additional streams of revenue, I turned to cryptocurrency trading as a side hustle. Initially, it seemed promising, and I invested $150,000 in Bitcoin with an investor I trusted. After a few months of successful trading, I decided to escalate my investment to $350,000. However, my world came crashing down when the company abruptly went out of business, leaving me stranded with significant financial losses. It was a devastating blow, and I felt helpless and betrayed. In my quest for justice and restitution, I confided in a family friend, who recommended The theresachin recovery group to me. I gave it some thought before deciding to get in touch with theresachin recovery group, whose work had great feedback and endorsements. Their professionalism and promptness really pleased me, and they offered me hope by thoroughly explaining the recuperation process. After she recovered everything for me, I Was more than willing to review the fantastic work she did. The theresachin recovery group is a great resource for any fraud victim looking for assistance in recovering their lost cryptocurrency or funds. Contact details: Call/ WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m”

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Posted 1 year ago

“Rude, impatient phone operator when I rang to try and reset my online banking details.”

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Posted 1 year ago

“Just awful! What can I say. I have never come across such poor service from a claims department. This has taken months to get anywhere. Firstly I get told I am covered, then I am told I am not covered, then I told "we are to send a loss adjuster". Well according to my Policy I am covered. So the loss adjuster in other words is to check if I am lying. I have never claimed before in my 25 years, absolute disgust! I was made to feel like a criminal, any consideration of being a victim was not even there. All of the time I have to chase and chase with Tesco. It has taken them months to get this far, when I started to complain they then said "we need the police report", only a month after supplying everything had they actually requested this. So I decided to get this myself, now, three weeks ago I have received my own report from the Police, I also know and have this confirmed, Tesco have this, guess what, they haven't communicated with me at all, not one bit. I find this disgusting to say the least. One to avoid.”

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Posted 1 year ago

“Wankers!!!”

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Posted 1 year ago

“Will make you jump through hoops to keep you insured or they'll cancel you policy. Phoned them to say I can't get my sons documents as he's on holiday and the lady was so rude telling me I was lying. I told her to cancel the policy and she refused as I stuttered when she asked me how old I was going to be on my next birthday. I'll never use them again and I'll be telling everyone else to avoid them too.”

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Posted 1 year ago

“My 92 year old father has had contents insurance with Tesco for many years. He pays annually and recently moved house. I called to cancel his insurance policy 3 months before the next renewal date . No refund (fair enough) but they wanted cancellation fee of £35 plus another charge of £16. Needless to say I just told them to let it run until November when the policy ends. Shocking service! Loyal customers mean nothing . Will not use Tesco again 🤢”

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Posted 1 year ago

“Extremely disappointed with the handling of my claim by Tesco Bank and their claims handler, MPL Claims. It has been 60 days since my son's accident, and there is still no resolution in sight. Key Issues: Despite raising a complaint and chasing it up eight times, I have received no adequate response. Requested to speak to a manager on three occasions, but these requests have been ignored. MPL Claims offered only 82% of my car's market value and took 31 days to review vehicle examples, dismissing them due to expired listings. Communication has been inconsistent and responses often take up to 20 days. Initially promised a hire car for my 18-year-old son, which was later retracted. This level of inefficiency and poor service is unacceptable. I have also contacted the Financial Ombudsman due to these ongoing issues. Tesco Bank needs to seriously reconsider their association with MPL Claims if they value their customers' satisfaction and efficient claims handling.”

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Posted 1 year ago

“Made it very difficult to accept my no claims discount - sent me letter after letter - I telephoned but to no avail - they could not read - employing the wrong type AVOID - GO ELSEWHERE - AVOID”

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Posted 2 years ago

“Avoid you will get a bad credit with them even if you pay and they will deny all resolve”

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Posted 2 years ago

“Worthless Home Insurance !. The legal guard section is underwritten AM Trust and the claims handlers Arc Legal who are owned by them. They decline claims despite WHICH and two solicitors saying the policy should cover our claim. The Arc Legal claims handlers are not legal or insurance experienced but an ex labourer and welding supervisor, Tesco don't want to know even though its their policy and sold to us as a 5 star Defaqto policy. They say we have to deal with the underwriters claims handlers. Its a total nightmare. AM Trust have been involved in a Massive scandal in 2020 involving the Securities and Exchange Commission in the US and have had to pay out millions. Insurance Company and Former CFO Charged With Faulty Loss Reserves Disclosures Defendants to Pay $10.5 Million to Settle SEC Charges. Google ARC Legal and the reviews. There are hundreds negative reviews of ARC Legal and AM Trust and the reviews say they just disallow claims as standard practice. WHICH have said they have received many complaints and their journalists are investigating ARC Legal. Dont ever ever buy Tesco Home insurance !”

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Posted 2 years ago

“Tesco Home Insurance. Be Afraid. Be VERY VERY afraid. Fined and censured by Ombudsman. Cancelled my policy without reason. Directed to meet my valid claim by Ombudsman/FCA who then placed the history as a Case Study on their own website. 18+ months later, still denying my claim. 18+ months later still homeless. 2268806P Tesco Claim number PNX - 4698559 - D1F4 Ombudsman report number. Link to both my YouTube Video AND the Ombudsman report+ recent report in Telegraph showing my experience is not isolated . This bank has previous! Please be warned. https://youtu.be/-A1isFC03hY?si=1THxOsAuJXadA9cb”

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Posted 2 years ago

“STAY WELL AWAY Took car insurance out with Tesco. Knocked someone down - police came, seen it on CCTV - not my fault as the person walked into the side of my car. Tesco send out an investigator to my house who harassed me for information over and over again. Trying to get the name of the man I knocked down - how the heck would I know that. I then tried to phone them for information and they said they couldn’t speak to me as it was now a criminal investigation!!! I phoned the police to ask them and they said there was no investigation as I wasn’t at fault. They also said that there was no legal requirement for me to talk to the investigator. Tesco then sent me a letter saying they would no longer insure me. You’ve no idea how frightening the experience was. It was bad enough for the guy I knocked down, I obviously felt bad about that and then them investigating me. OMG. I then go visit my mum and she’s now telling me Tesco are sending threatening letters to my dad for insurance premiums he hasn’t paid for 18 months. My dad gave up driving 2 years ago, sold the car, is 75 and has dementia.”

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Posted 2 years ago

“I had very bad experience with this insurance, I have car insurance since October 2023 , I added key cover insurance to my policy, they gave wrong information about the policy, I had escalated the complaint to the concerned department and they said they will pay for me the invoice for the locksmith company to open my car because they gave wrong information about key cover policy, then after I paid they called me and said sorry we can’t pay the invoice, they are unprofessional and the teams are working with no experience, I can’t trust the Tesco car insurance anymore.”

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Posted 2 years ago

“Had Tesco contents insurance got burgled in January still waiting for the pay out feel like they looking for a way out not to pay .also renew came in double last years amount they put it down to record pay outs don’t put the cost down when they they make record profits . So for the time it’s taking to pay out and the amount they quote for renew I when else where same cover Tesco wanted £589 NatWest £277”

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Posted 2 years ago

“Tesco home Insurance! part of Tesco Bank. Avoid them. My renewal quote this year had gone from £350 last year to £600 this year, no claims, no explanation. But they had also increased the excess needed to pay. No way to email them as they don't have an email. Do a comparison online and Tesco home insurance is £304 so they lost a customer, don't trust your renewal quote especially if it has doubled. Tesco are ripping you off. Used NFU far better speaking to a person over a coffee rather than a computer.”

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Posted 2 years ago

“VerY poor, avoid”

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Posted 2 years ago

“Please avoid Tesco loan, they will waste your time. People who work there have no clue what they are doing. I initially applied for loan on 13th Dec and was approved at5.9% which was cheapest at the time. After the application no sign of any email or text. Called up next day and I was told a letter has been posted. Waited for over a week and didn’t receive any letter. Called up again and I was given all sort of reasons beacuse of Christmas postal service is slow. They said they have sent 3 letter and I only receive 1.. Also they don’t have email facilities so I can’t receive or send documents electronically. Waited for 2 weeks to get the letter. Finally letter came through. Posted back with requested documents. Within few days I had a phone call saying they need to see back part of the biometric card which was never mention previously. Sent 2 letter paid £7.35 for each letter on next day delivery so I can get the money on time. On 9th Jan I had another phone call from Tesco loan money will be in my account with 2 hrs. After the previous phone call within 30mins I had another phone call from Tesco saying my application has been declined. due to affordable reason.. what a waste of time promising loan and making people wait for 3 weeks and saying it’s been declined. Why were these checks not done previously? ABSOLUTELY UNPROFESSIONAL. Case was handle by team leader / manager Suzanne and Greg.”

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Posted 2 years ago

“After 2 years of being in their words " a very good customer " and with no claims in 30 years they increased my insurance on a C1, valued at £2/3k, from £320 to £804, when I contacted them to try to reduce my bill, I took 3 family members ( all in their 40s/50s ) off and reduced my mileage from 5000 to 4000 and their quote went up to £840. Needless to say I am no longer a good customer”

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Posted 2 years ago

“Banking app not working. They told me I had the wrong pay plus card, passed around for 2 hours with the payplus card and credit card payment. 3-4 months later still cannot pay my credit card through the app, now can't pay it through the on line banking webpage...I love my card, I am going to end up cutting it up as I am losing trust. I have it set up to pay off in full, though I always pay usually manually worried it won't pay off in full now....I dont have the strength to call them again as they don't have a clue, just passed about last time. Heart broken”

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Posted 2 years ago

Tesco Bank is rated 3.5 based on 586 reviews