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Tesco Bank Reviews

3.6 Rating 533 Reviews

66 %

of reviewers recommend Tesco Bank

Company Reviews

3.6

Based on 533 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Tesco Bank 1 star review on 21st May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company for insurance. They automatically renew your policy with no emails or letters to tell you how much the renewal is. The money is simply taken from your bank. The renewal price ends up being much more expensive than elsewhere. If you try to ring to make sure your policy is not automatically renewed, you cannot get through to anyone as their lines are too busy. Ridiculous system.”

Posted 5 years ago

“Tesco Club Card credit card ..... every month i get interest charges yet i pay in full on time but the charges keep coming ... i call, hold on the line, discuss it with an agent, they promise to remove the charges and resolve for the next month but it continues, each month I pay silly amounts for the privilege of a tesco credit card. Tesco, you are providing a poor and expensive service”

Posted 5 years ago

“Had an accident 5 months ago, my car is still in the body shop and the repair is not even started, it has been to 2 different body shops and they are unable/unwilling to do the repair or to confirm the exact parts needed, a third body shop has refused to even look at it. Tesco motor insurance are blaming the body shop, the body shop are saying they cannot fix the car, Tesco insurance are refusing to declare the car a total loss as they haven't had a high enough repair estimate which is because the body shop won't estimate as they say they cannot do the work. We are simply going around in circles, this service is absolutely disgusting I would not recommend them at all.”

Posted 5 years ago

“As someone who does not use Tesco bank I find it terrible. I am Dutch and made a trade deal with someone who lives in England, we used Tesco bank transfer; as soon as I sent the Tracking code I would get my money. However they take ages to reply my emails and when they do they say that my money will take several days to be credited ''because of the many orders they process''. Terrible customer service and terrible waiting times. I should've looked here before agreeing to use Tesco bank. My advice: If you can, do not use this bank's services at any time.”

Posted 5 years ago

“Thoroughly disappointed by our experience with Tesco car insurance. We were driven into while parked in a car park by a young driver who just drove off, despite having crunched into our car so hard that various people in the car park noticed it. Despite having two independent witnesses and CCTV from the store car park showing the accident and whose fault it clearly was, it has taken over five months for Tesco to resolve this claim - and we have had to chase them constantly and do all the work. While they were doing nothing to resolve our case (which the driver’s insurers were - unbelievably - denying responsibility for), Tesco tried to make us pay the excess to get the repair work done to our car at our expense. Even worse, they told us we’d lose our longstanding no-claims bonus if we didn’t and our policy would cost more in the future too!! It wasn’t until the Police finally charged the driver with driving away from the scene of an accident and the other driver’s insurer caved in and admited responsibility that Tesco finally agreed to get the work done at their expense. We’ve been left incredulous at their poor service and asking ourselves what on earth we paid our premiums for. If they don’t even fight for their customers’ rights when there are witnesses and CCTV, what hope is there if someone ploughs into you without those things? I will never use Tesco Insurance again for anything. You pay them, then end up doing all the work yourself, while they threaten you with losing your no-claims bonus for an accident that it’s obvious was not your fault. Unbelievable.”

Posted 5 years ago

“Absolutely rip off. Suppose to have 51 day intrest free in purchase After 27 days they charged me me 52 pounds. Keep away from them.”

Posted 6 years ago

“Don't recommend anybody to buy insurance from this company. I tried to speak with their costumer services but the lady wasn't helpful at all.”

Posted 6 years ago

“Terrible bank, outdated systems almost like banking in the 80s Do not go with them”

Posted 6 years ago

“Your login procedure is unnecessarily complex. Why do I have to receive a telephone call in order to access my savings account?. When I banked with Credit Agricole in France all I had to do was enter my account no, and select 6 numbers from a random 4x4 grid. Simple and it worked without a problem for 12 years. Check it out and get your IT boffins to devise something easier.”

Posted 6 years ago

“Tesco just charged me £66 interest with a minimum payment of £66 on my £0 card balance. Their oh so unhelpful phone staff tell me for sure you have hidden things in your nasty 200 page terms and conditions allowing them to perform such highway robbery. Not a single member of my family will ever ever touch another tesco banded product you thieves”

Posted 6 years ago

“Opened an easy saver account to take advantage of their very good interest rate, as I had quite a large sum of money in another bank with poor rates. Once the account was opened tried a test transfer of £5, I wasn't going to risk any more until I knew they were OK. Nothing happened so I tried another small transfer. Again nothing happened. Phoned their help desk. They said as I hadn't set up a direct debit they would have to raise a new one for each transfer and each would take several days before I could access the cash. What a joke in the 21st century. Had enough so closed the account by letter. No acknowledgement returned but account now inaccessible so I guess the have closed it. I wouldn't trust them to hold my loose change, they should stick to flogging groceries.”

Posted 6 years ago

“Paying the bill in full still left me with a interest charge for the days it was in the post.”

Posted 6 years ago

“Do not use tesco bank. Very good customer service however they have to be good at something. Everything that could go wrong has done.”

Posted 6 years ago

“Closed my account without telling me saying they will be sending my balance as a cheque its been a month and not received anything and now no one at bank will speak to me keep saying there busy and will call back.”

Posted 6 years ago

“The pound shop of Bamks - Tesco credit card Have a perfect credit rating, had not used tesco credit card for 7 months and the direct debit ceased automatically and they did not tell me (It is all online with my mobile number and email) and they could not mange to inform me. i owed £22 ponds on my cardI and they sent me a Default sum notice for £12, I cancelled both my cards because of this. I had been a customer for over 30 years and never put a foot wrong. The worst service I have ever experienced with a bank in all my life. Anyone out there thinking of using Tesco banking - DON'T! No matter how good you are you will end up with a bed credit rating through no fault of your own.”

Posted 6 years ago

“NEVER OPEN A TESCO BANK ACCOUNT THEY WILL TAKE YOUR MONEY AND WILL NOT GIVE IT BACK TO YOU HAVE ALSO STOPPED SHOPPING AT TESCO”

Posted 6 years ago

“Terrible Bank. Assured a 8 day Switch. Here we are 23 days after initial application accepted. No Card has been received or sent.. With D/D now due 7 I was worried, BUT CANCELLED Application and stayed with Nationwide.. Maybe not the interest but reliable service. TESCO BANK RUBBISH!. David”

Posted 6 years ago

“followed all their rules still Tesco is holding to my money so stay away from Tesco bank unless you can afford to loose it”

Posted 6 years ago

“ive had a tesco card for 13 years and over that time my business expenses thru it have exceeded £740,000. I always pay in full and on time. I was 6 days late last month and have been charged £70 interest and £12 late payment fee. Tesco will not refund this. So I will never ever purchase anything from Tesco ever again and will make sure that everyone who asks is aware of this experience. This is a greedy immoral organisation and I will make it my business to undermine it at every opportunity.”

Posted 6 years ago

“Given bad advice and won’t change their view”

Posted 6 years ago

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Tesco Bank is rated 3.6 based on 533 reviews