Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.54

3.5 Rating 564 Reviews

65 %

of reviewers recommend Tesco Bank

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3.5

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Email:

info@tescobank.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never ever take out any sort of Policy with Tesco Bank again. They wouldn’t allow me to change my direct debit date when I changed jobs so I had to cancel the Policy. They are insisting I pay a cancellation fee. Wrote a letter of complaint and the response back was disgusting. Worst customer service I’ve ever received”

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Posted 6 years ago

“Really poor customer service. Tescobank lost my creditcard payment. Then charged ne a default fee and registered this on my credit file. Liars and bullies. Avoid at all costs.”

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Posted 6 years ago

“Avoid. I needed help with my account urgently. The customer service person, could not help me and advised that someone would call me back within 48 hours!!!! I replied that I could not wait 48 hours, she then said her manager would ring me up in 4 hours!! No one rang and then 72 hours later received a text stating Tesco customer service would ring me back in 10 days!! Rang again to ask for Tesco Head Office tell no. And was told it could not be given to me. Asked to speak to a Manger and was told I could not. The who,e experience has been so frustrating and stressful. Please avoid at all costs”

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Posted 6 years ago

“Trust me say well away from car insurance. Worst company ever! Had a accident not my fault, they went well out their way to find something and next thing my policy cancelled! Asked for money I've been paying and it's still a no.”

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Posted 6 years ago

“I'm disappointed and annoyed by the quality of service from Tesco. firstly advised to admit it was my fault that tge other car drive into me then 3 days after incident noone is telling me whats happening witj my car no courtesy car received yet and i have lost income for the past 2 days going into my 3rd day contacted both repairer and Tesco noone seems to have tge answer. Considering i have a business insurance surely Tesco should know that i need the car to earn a living.Been with Tesco for 3 years certainly loyalty not worth it..”

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Posted 6 years ago

“We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam.”

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Posted 6 years ago

“Do i have to give it a star... Never missed a payment in 2 years until 6 days ago due to mistake when changing my Direct debit. All promotional offers revoked like 0% interest which i have complained about. So i have tried to sort mistake within a week but still they say no. Just told that my complaint will take 14 days for the complaints team to get back to me..... One sided? Tesco do not treat customers in good faith. Cheap offers for a reason. Be careful”

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Posted 6 years ago

“Faster payment only work if you do them early in the day. If , like me you send a faster payment to another Tesco account in the evening it does not transfer until after midnight the following day. That ain’t a faster payment. Makes no sense according to the customer service person if I’d dine the transfer this morning rather that last night it would have been there by now. That makes no sense whatsoever. Are they really a bank I often wonder. Be interesting to see where they are in a years time”

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Posted 6 years ago

“Like other reviews posted Tesco isa stinker of a bank misleadingly confusion in its 0% deals Interest charges from purchases paid off in full. Aggressive non listening customer service agents based in Glasgow. AVOID or be prepared to be frustrated beyond the boundaries of the norm!”

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Posted 6 years ago

“Awful bank, I settled a 6 months interest free loan after just 4 months using my Tesco credit card, purely so I could get some club card points. Within 1 hour I transferred the money from my Santander current account over to my Tesco credit card account to cover the whole amount. When my statement came they charged me £80 cash transaction and also £40 interest. Barclays provided the £2000 loan for 6 months via wex photographic made nothing, Tesco bank made £120 fo the privilege of using their credit card to pay it off. As I said I only used it to get a few club card points, I could have paid for the camera straight off by cash. What worries me is that there is a lot of vulnerable people who need to use a credit card to giv themselves a bit of breathing space and this practice is blatant exploitation of those people who can people who can least afford it. I phoned up customer services but they were extremely rude almost to the point of laughing at the situation, they understood the reason for us using the credit card and that I was unaware of the charges, but would not offer any sympathy whatsoever. We do our weekly shop of over £100 and fill up with petrol of £60 per week all at Tesco totalling over £8000 per year. I told them we were going to close Tesco bank and club card account and change our weekly shop to another supermarket, they just laughed and said go ahead. Ou Our joint cards are now both cut up and we are enjoying our weekly shop at Asda. Good Riddance Tesco enjoy your £120 you fleeced off me.”

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Posted 6 years ago

“I have changed my laptop and mobile phone, and as Tesco bank does not recognise my computer and cannot send a security number to my mobile, as they do not have the number my account is now locked and has been since 18th September 2018 they have sent numerous temporary security numbers to date my account is still locked, but they have promised to send me yet another security number we are now 8th October and still no nearer getting access to my account, I have contacted financial oumbudsman and hope they will help as I have bills to pay.”

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Posted 6 years ago

“Don't touch with someone elses bargepole!!!!!!!! Nothing but problems to claim on a non fault accident. Excuse after excuse after excuse from the company. Answers change from one agent to the next, told to chase up losses with the other persons insurance as not their problem. Mainly rude and obstructive staff on the phones. So far I'm up to 10 hours on the phone and on hold and haven't even managed to get an agreement on anything. Absolute shambles!!!!!!”

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Posted 6 years ago

“Awful service. Decided a car crashing into the side of my car was somehow my fault. Didn't care that the person who did it was hounding me via message and even when provided with photos at the scene to show he drove into my drivers door decided as his car was worth more than mine that they would be paying out as it must be my fault. As damage on side of my car and front of his not quite sure how that works. Rude staff and lack of communication”

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Posted 6 years ago

“They don't. Cannot email them to ask questions. Useless.”

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Posted 6 years ago

“One of the top company that lie to customer and can’t defend themselves. I claimed pet insurance and spoke with 3 different agents about this same claim and got 3 differ t answers every time. At the end they cancelled my policy and refunded my premium policy from 1 st day. Shocking customer service, manager can’t explained why and how they lie to me each time. In total I was waiting over 8 weeks for my claim and waste over 5 hours over phone.”

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Posted 6 years ago

“if you use cash back sites they wont pay up so do not factor in cash back when you quote”

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Posted 6 years ago

“Absolutely terrible company for insurance. They automatically renew your policy with no emails or letters to tell you how much the renewal is. The money is simply taken from your bank. The renewal price ends up being much more expensive than elsewhere. If you try to ring to make sure your policy is not automatically renewed, you cannot get through to anyone as their lines are too busy. Ridiculous system.”

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Posted 6 years ago

“Tesco Club Card credit card ..... every month i get interest charges yet i pay in full on time but the charges keep coming ... i call, hold on the line, discuss it with an agent, they promise to remove the charges and resolve for the next month but it continues, each month I pay silly amounts for the privilege of a tesco credit card. Tesco, you are providing a poor and expensive service”

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Posted 6 years ago

“Had an accident 5 months ago, my car is still in the body shop and the repair is not even started, it has been to 2 different body shops and they are unable/unwilling to do the repair or to confirm the exact parts needed, a third body shop has refused to even look at it. Tesco motor insurance are blaming the body shop, the body shop are saying they cannot fix the car, Tesco insurance are refusing to declare the car a total loss as they haven't had a high enough repair estimate which is because the body shop won't estimate as they say they cannot do the work. We are simply going around in circles, this service is absolutely disgusting I would not recommend them at all.”

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Posted 6 years ago

“As someone who does not use Tesco bank I find it terrible. I am Dutch and made a trade deal with someone who lives in England, we used Tesco bank transfer; as soon as I sent the Tracking code I would get my money. However they take ages to reply my emails and when they do they say that my money will take several days to be credited ''because of the many orders they process''. Terrible customer service and terrible waiting times. I should've looked here before agreeing to use Tesco bank. My advice: If you can, do not use this bank's services at any time.”

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Posted 6 years ago

Tesco Bank is rated 3.5 based on 564 reviews