Tesco Bank Reviews

Name: Tesco Bank
Rating: 3.49

3.5 Rating 580 Reviews

63 %

of reviewers recommend Tesco Bank

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3.5

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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info@tescobank.com

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Tesco Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to open a savings account. Been waiting 10 days for them to respond to my identification paperwork which I sent. If I had not had to pay for certified photocopies I would cancel. I have at least got to get some interest to cover the cost of that. Very poor compared to my experience of opening other accounts online.”

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Posted 6 years ago

“Daughter in law was told she was accepted for a tesco loan to buy my son a car for his birthday. Paid a £500 deposit, then heard nothing else from Tesco. She phoned Tesco as she hadn't heard anymore for a few days. Was told "you've got nothing to worry about you know you've been approved" She was then told despite have am excellent credit rating the underwriters had not approved the loan because she wasn't registered to vote at her new house (Moved in about 9 months ago) This was never mentioned on the application. She now can't go anywhere else as she has to declare she's been refused a loan!! Tesco didn't even think it was important to let her know the underwriters had overturned the decision. (obviously no profit in letting customers know they've been refused) A few lessons to learn 1: Make sure you're registered to vote when you buy a new house. 2: Don't trust Tesco when you're told your application has been accepted 3: Tesco loans may be one of the cheapest but remember you get what you pay for. Go to a proper bank”

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Posted 6 years ago

“We have our home insurance through Tesco Bank. They accepted to pay a claim 6 weeks ago. Payment was promised to be in my account by 15th April. Its now 13th May and we've have had lies and excuses ever since. This morning I tried to raise a formal complain only to find out Tesco's Bank won't accept the complaint as the Insurance was underwritten by AmTrust. However I've got no contact for them, only a claims handling company called Towergate Marine Claims, who are the ones who keep lying about the money being paid. If Tesco Bank takes my money, then it's Tesco Bank who should sort out my problems, how dare they just wash their hands of me the minute I pay them! I won't be buying insurance though Tesco Bank again.”

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Posted 6 years ago

“Their home insurance legal protection in my opinion is not worth the paper it is written on. It is administered by Arc legal who have no legally trained staff and deny claims wherever possible .”

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Posted 6 years ago

“AVOID that company at all cost. THEY ARE A SCAM. They have auto renewed my car insurance without my consent and told me I signed an auto renewal form with is a total LIE as I know for sure we did told them that we do not want an auto renewal. And i would never sign such a form to ensure we only go through compare the market each year to get the movies deal. They have taken the money from my bank WITHOUT MY CONSENT SO THEY HAVE STORED MY BANK DETAIL FRAUDULENTLY!! And took the full year premium WITHOUT TELLING ME. When I realised, I contacted them and they say if I cancel I pay more than £300 that they are not willing to refund at all. This is a scam. AVOID THEM. That company is a JOKE”

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Posted 6 years ago

“Have spent over twenty minutes on the phone waiting to speak to an ‘adviser’ - really poor service - I remember a time when we had wonderful ‘face to face’ banking that really cared about customer service - sadly, it is no more and we now have to sit, listen to dreadful apologies and muzak - call this progress?”

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Posted 6 years ago

“This company WILL sell your data to fraud artists. I’ve been flooded by calls ever since my accident which happened half a year ago. It was incredibly difficult to get answers from them about the status of my claim. AVOID!”

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Posted 6 years ago

“Honestly not worth using Tesco bank if you value your time and user friendly interfaces. The app is OK but you will never be able to access it as there are always issues with the security - meaning you have to waste your time calling and emailing Tesco. To get through the security issues you will have to wait for a LETTER FROM TESCO. I have a Natwest account and it is the easiest and most brilliant app you could hope for. Go to Natwest, theyve won awards for the online banking app!”

Helpful Report

Posted 6 years ago

“As an insurance professional with 20 years of experience I have to say that I am not just disappointed with Tesco Bank but surprised there have been no high profile complaints of poor conduct to date. This year I made a very small claim (1/3rd my annual premium) which was declined despite being clearly covered. Furthermore I had also obtained approval prior to proceeding with the works and had demonstrated good faith by acting to minimise the loss. This claim was only approved when I made it clear I would submit a formal complaint citing the ambiguous wording and mis-leading / inconsistent advice. I have now received my renewal quote. Premium for like-for-like cover has increased by 75% with the premium rise in monetary terms being more than double the amount claimed. It is nonsensical to penalise a client who is in profit for the year – in fact profitability of a client is usually assessed over a period of 3 to 5 years. Insurers don’t like such attritional losses but they warrant a small symbolic penalty if anything. I have never seen a loss loading like this and I oversee the marketing of circa 2,000 insurance placements a year. As an existing client such a renewal quote is in fact a breach of the FCA’s TCF (Treating the Client Fairly) rules and, as an intermediary, Tesco Bank has shown no willingness to address it. Ultimately if you can’t rely on your insurance in the event of a claim - and if they do pay they expect you to more than repay them the follwing year - you’re buying nothing but a policy number.”

Helpful Report

Posted 6 years ago

“Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.”

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Posted 6 years ago

“Avoid at all costs. Had two negative experiences with Tesco recently A non fault car accident resulted in a protracted and apathetic response that left me stranded without transport (despite replacement vehicle as part of the policy) and no answers!!!! even after long waits for somebody to answer the telephone Next pet insurance, received the renewal notice that had increased the premium by 48% reason given the pets were a year older and one has a minor sickness issue nearly twelve months ago, that might return!!!!!! Needless to say they have lost the business, they may be cheap but customer service, attitude and efficiency in their case is appalling”

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Posted 6 years ago

“I will never ever take out any sort of Policy with Tesco Bank again. They wouldn’t allow me to change my direct debit date when I changed jobs so I had to cancel the Policy. They are insisting I pay a cancellation fee. Wrote a letter of complaint and the response back was disgusting. Worst customer service I’ve ever received”

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Posted 6 years ago

“Really poor customer service. Tescobank lost my creditcard payment. Then charged ne a default fee and registered this on my credit file. Liars and bullies. Avoid at all costs.”

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Posted 6 years ago

“Avoid. I needed help with my account urgently. The customer service person, could not help me and advised that someone would call me back within 48 hours!!!! I replied that I could not wait 48 hours, she then said her manager would ring me up in 4 hours!! No one rang and then 72 hours later received a text stating Tesco customer service would ring me back in 10 days!! Rang again to ask for Tesco Head Office tell no. And was told it could not be given to me. Asked to speak to a Manger and was told I could not. The who,e experience has been so frustrating and stressful. Please avoid at all costs”

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Posted 6 years ago

“Trust me say well away from car insurance. Worst company ever! Had a accident not my fault, they went well out their way to find something and next thing my policy cancelled! Asked for money I've been paying and it's still a no.”

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Posted 6 years ago

“I'm disappointed and annoyed by the quality of service from Tesco. firstly advised to admit it was my fault that tge other car drive into me then 3 days after incident noone is telling me whats happening witj my car no courtesy car received yet and i have lost income for the past 2 days going into my 3rd day contacted both repairer and Tesco noone seems to have tge answer. Considering i have a business insurance surely Tesco should know that i need the car to earn a living.Been with Tesco for 3 years certainly loyalty not worth it..”

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Posted 7 years ago

“We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam.”

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Posted 7 years ago

“Do i have to give it a star... Never missed a payment in 2 years until 6 days ago due to mistake when changing my Direct debit. All promotional offers revoked like 0% interest which i have complained about. So i have tried to sort mistake within a week but still they say no. Just told that my complaint will take 14 days for the complaints team to get back to me..... One sided? Tesco do not treat customers in good faith. Cheap offers for a reason. Be careful”

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Posted 7 years ago

“Faster payment only work if you do them early in the day. If , like me you send a faster payment to another Tesco account in the evening it does not transfer until after midnight the following day. That ain’t a faster payment. Makes no sense according to the customer service person if I’d dine the transfer this morning rather that last night it would have been there by now. That makes no sense whatsoever. Are they really a bank I often wonder. Be interesting to see where they are in a years time”

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Posted 7 years ago

“Like other reviews posted Tesco isa stinker of a bank misleadingly confusion in its 0% deals Interest charges from purchases paid off in full. Aggressive non listening customer service agents based in Glasgow. AVOID or be prepared to be frustrated beyond the boundaries of the norm!”

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Posted 7 years ago

Tesco Bank is rated 3.5 based on 580 reviews