Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Hi I went to your store today so this wasnt a home delivery but i really wanted to find the time to give a 5***** review. I must say it was a pleasure, you had plenty of floor staff, regardless of where I went there was someone there to help. Your food selection was amazing and appeared to be a very high standard. All cashiers were working which created less ques, service was fast and very friendly and helpful. The cashier was so lovely and bent over backwards to help me she even got up out of her seat to help me pack. This made a change compared to other food stores I have shopped in. You deserve the business. Thank you x
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Posted 1 year ago
ED is the best ever worker she works at the Leytonstone superstore we need more people like her :)
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Posted 1 year ago
Excellent service and value for. Money
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Posted 1 year ago
I am a regular customer at Tesco's Dewsbury road Osset.The customer service is amazing and never had a problem. Highly recommended
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Posted 1 year ago
I have been shopping at your Rathmines metro store for a very long time and I find Regina in the morning to be a pleasure to meet she is always very helpful,welcoming and smiling she is a credit to your store.
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Posted 1 year ago
Thank you to my Delivery Driver, absolutely amazing!
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Posted 1 year ago
I love Tesco and their meal deals, especially the Chicken and Bacon Ceaser Salads would recommend. I love it so so so so much
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Posted 1 year ago
Triple chocolate Muffins are the nicest muffins i think exist on this earth. Tesco youโ€™ve out done yourself never change this recipe
Tesco Direct 5 star review on 29th September 2022
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Posted 1 year ago
Thank you to my great Tesco delivery driver today really helpful carried my shopping in and helped me take it out of the trays and so cheerful
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Posted 1 year ago
Very easy and efficient. Always had support from Tesco. Thank you
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Posted 1 year ago
Great shopping customer service
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Posted 1 year ago
Very helpful
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Posted 1 year ago
I would just like to thank Liz in the Mobile Department at the main Tesco's in Bury St. Edmunds for sorting my mobile out which I messed up. A case of "Every little helps", thanks again Liz, you're a star.
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Posted 1 year ago
Test review
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Posted 1 year ago
Hi this is a review for Tesco express on Burnham Lane Iโ€™ve been going there for a few years now great shop all the staff are very helpful and we have a laugh they are all willing to help very polite Long mate continue thanks to all the staff at the Burnham Lane branch thanks guys
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Posted 1 year ago
So very impressed with this service. Always within the hour (usually 30 minutes). Very polite and helpful team.
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Posted 1 year ago
I am a delivery saver customer and have used Tesco for years. I have always found the service excellent and the drivers very helpful and polite. If they do substitute a product itโ€™s always for a more expensive product but for the cheaper price. I will continue to use Tesco. Susan
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Posted 1 year ago
Andy fry is the best home delivery driver very helpful polite outstanding service
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Posted 1 year ago
Easy and fast to follow
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Posted 1 year ago
Drivers are always helpful. Tonight the driver was new to home deliveries & a bit late. A text from Tesco advised me it would be. But my order still arrived within the time slot - ๐Ÿ‘๐Ÿป ๐Ÿ‘ delivered by a lovely Hungarian guy who was not familiar with the roads or adresses. I totally understand that. He thought his English was not good but it was a million times better than my Hungarian so I applaud him. Being elderly in a rural community & with difficulty walking & carrying anything weighty I find the service almost essential. Food may be cheaper from some other supermarkets BUT factor in a car journey & then it isnโ€™t. Keep on it Tesco & pay your drivers well. They deserve it. They really really do ๐Ÿ‘๐Ÿป
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Posted 1 year ago
Tesco Direct is rated 3.2 based on 2,134 reviews