Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Cost fits us to a T. Made changes but still a good price
Helpful Report
Posted 2 years ago
Hi just a quick note to say how friendly and professional a particular member of staff was when I visited the store. Store 6146 Date 15/16/2021 Member of staff Lyndsey You should have more dedicated staff members like this lady.
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Posted 2 years ago
I went to tesco in Victoria Street Hednesford cannock I was looking for a TV and a girl name Sophie was to my rescue how helofull she was so professional the way she went about doing everything possible to help me well done Sophie excellent young assistant πŸ‘πŸ‘
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Posted 2 years ago
Dundee extra, off A90. 20.05.21. I have food intolerances, I asked a member of your staff for assistance, wanting rice flour, she was polite and knowledgable, offering suggestions and an alternative. Her name is Rosie. Please pass on my thanks. Credit to your staff.
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Posted 2 years ago
The prices is super cheap and the products are useful
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Posted 3 years ago
Tesco Westhill is very helpful, so was Oswell what a lovely man.
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Posted 3 years ago
Good afternoon, Thank you very much for your deliveries, every single one as been delivered perfectly. I have to compliment every single one of your delivery driver for their professional attitude, sympathy and patience. I do not know how much you pay your delivery drivers, but I am 100% sure it is not enough. Please provide them a raise, a bonus and also a promotion (and also all of the employers who made sure I had all of my shopping at home). Sincerely, A very happy costumer
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Posted 3 years ago
Delivery driver for my shopping yesterday was amazing. I have a very bad back and wasnt able to easily lift shopping. The lovely young driver said he'd put a mask on and carry it through to my kitchen. Really kind and helpful.
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Posted 3 years ago
Thank you tesco and a massive thank you to the tesco kid for all the deliveries during this pandemic.It still amazes me how he can get me all these deliveries. Thank you tesco😁
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Posted 3 years ago
Shopping for my mother in Tesco YATE and needed assistance to find a couple of items and was helped by a very helpful lady called Teresa. Very helpful and a credit to the store.
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Posted 3 years ago
Brilliant customer care,massive thank you to caroline for easter eggs for our community group,also donna mccotter who has helped and supported us since the beginning,community help,care and understanding is fantastic,tesco are lucky to have such great staff x
Tesco Direct 5 star review on 29th March 2021
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Posted 3 years ago
I love TESCOOOOPOOOOOOOP
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Posted 3 years ago
The Tesco luxury soft toilet tissue, great product,
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Posted 3 years ago
Recently used Tesco Express Crouch Street Colchester for the first. Experienced fantastic customer service from an employee by the name of Jane: helpful, professional positive attitude throughout my shopping experience! Thank you
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Posted 3 years ago
Customer service
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Posted 3 years ago
I have shopped on line with Tesco every week for the last 12months, we have been in isolation because of Covidvirus for most of this time. A big THANKYOU Tesco Sleaford/Boston you have not let me down once and what you have delivered has been of good quality.
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Posted 3 years ago
I have always been impressed by my local store at Belmont Tesco. Last March they quickly put in social distancing guidelines and cleaning trolley routines. There is always cleaning fluid and hand sanitiser available , the staff are always friendly and constant polite announcements are broadcast to remind customers to be courteous to staff and one another and to follow government guidelines. As far as I am concerned supermarket staff are the forgotten heroes.
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Posted 3 years ago
I went shopping in tescos fratton I was assisted by jade who was very helpful
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Posted 3 years ago
All your drivers are good,yesterday driver delivered 30.1.21 van 7j/3196 between 1 and 2pm. Extremely polite,friendly,helpful. Well done. A lot of people moan but very rarely comment on good service, about time we do a shout out for these girls and guys. Thank you
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Posted 3 years ago
We have relied on Tesco Delivery during Lockdown. All the delivery drivers are really courteous, cheery, helpful. All our deliveries have been on time. can't thank them enough.
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Posted 3 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews