“Placed an order on 26th September received daily texts stating apologies for the delay
Refused to wait any longer after being promised it would be delivered soon they finally admitted my order had been cancelled
Waiting on refund
Terrible company”
“0 stars! Shocking company! Lack of contact.
Placed an order in July! They said this had been delivered, NO parcel ever received. Just short of £800. Ongoing investigations to tell me today that the decision has been rejected.
Do NOT order from this company!!
Scam! Shocking customer service!”
“WOW!!! Letting a customer pay full price for delivery even though it wasn’t on time. Had me waiting for WEEKS for my items! Totally unreliable! Bad customer service. Bad attitude. Order returned. Rather shop elsewhere!”
“Utterly useless, sent me the wrong item requested an exchange never heard anything back from them contacted them via there online form waited a week no response, had to get in touch with the via twitter explained situation 5 times to 5 different people no one would actually answer finally got an answer despite sending them proof of postage they refused to send to the correct items nor refund me so have now had to raise a chargeback claim with my bank which will take another 30 days to get my money back. don’t waste your time ordering whatever you was planning to order, order from elsewhere trust me it isn’t worth the hassle and if you have already ordered from there good luck your going need it.”
“This company is a shambles bought a pair of shorts which were faulty 4 weeks later still waiting on a refund you ring them the don’t wanna no you go I store they don’t wanna no never again will I shop here flannels for me in the future”
“errible customer service. Wouldn’t refund an item claiming it smelled of aftershave. Even though I couldn’t try it on in the shop due to COVID and had to at home. Obnoxious staff and over priced clothing.”
“They are scammers! USE another company as they provide the worst customer service. Dont send you the correct items and then they don't keep in contact with you. I demanded a refund and I had to wait over a month for my money back. Can honestly say I will never use them again and I have told everyone about my bad experiences.”
“Ordered my parcel which is £140 about a month ago, had two dispatch Emails yet my parcel hasn’t even reached Hermes yet for TWO WEEKS it’s been like that. Absolutely shocking customer service & I won’t be shopping with you again, I don’t know how you even have customers. Big fat scam.”
“I orderd a michael kors bag but instead was sent a hugo boss mens t shirt.you cant get through to anyone on the phone because they havent got that option.they have a form to email on there website which is the way ive contacted them.im being sent one reply if that per day and i placed my order last week. So now its been a good few days problem still not sorted.they have made me go to a post office to send the t shirt back and now that i have ive not heard from them.hope they do get back to me and i get my refund i would advice any one not to order from this site its so much headache.i have orderd from every site there is and never had any problem theese lot are the worst ever to order from i regret it and will never be making the mistake of ordering from them again”
“Tessuti is a JUMPED UP NOTHING COMPANY A BUNCH OF LIARS AND THIEVES this so called designer company will go bust soon school kids could run it better. The police or trading standards are going to have to get involved with this cause its actually stealing money from people and its alot of PEOPLE this as happened to. I spent 220 pounds on 2 jumpers they didnt arrive they lost them. They dont want to know just keep your money customer care is none existent. It wont be long be before these clowns go under im looking forward to hearing about it soon. AVOID THIS COMPANY THEY ARE INCOMPETENT AND A DISGRACE.”
“Awful awful , bought a top returned still waiting for refund had to chase send emails still no refund then they have sent me a top out which I don’t want, asked for refund weeks ago and still chasing awful do not shop here!!”
“I had confirmation my order was reived by their warehouse on 4th May last. Chances multiple times via email (as their website suggests) it took several days to receive any form of response and each time they kept asking for more information that I had already provided. I then decided to message them through Facebook to finally be told that my refund was never processed and this is a error their end. They then apparently processed the refund which should be with me no later than 7 days. It’s not the 8th day and still absolutely no sign or acknowledgment from the company again.”
“They lost my order before they dispatched it, despite confirming order dispatch and reassuring me everything should be fine when I questioned it. I'm waiting the mandatory 3 days period (for an express 2 day delivery) so they can confirm what DPD has already told me. Ruined a birthday surprise”
“Order a large belstaff jacket from this company somehow extra large was deliverd(not supprised at all)
The packaging it came it had been opened and look like it had been kicked from pillar to post,when I refused to accept deliver the women had nothing but foul language,asked to speak to her manager to which she rang,this person said accept the package as we cannot garenttee return😕
Can't call tessuti only email
Had no reply yet only a automated email saying we are sorry to hear your problem
£300 out if pocket with a jacket that will fit the nutty professor”
“Refund have iteams back and messing me about avoid this shop at all cost still no refund and waiting long time for delivery customer service dreadful never use again”
