“They are excellent at taking your money ... and keeping it. Terrible at giving it back. I can't even begin to go over the myriad emails, phone calls, etc., I've made trying to get a refund for a couple of items. Their own links don't work, nor do their QR codes. And their own Royal Mail label! Tracking keeps telling me they tried to deliver and no one was there. On another item, they email to tell me they have issued a PayPal refund, supposed to be immediate, and 2 days later it's not there. They keep saying they're short of staff and everyone's working from home. So, is that an excuse? If you can't run your business and website, close it. AVOID, AVOID.”
“Abysmal service. Ordered product, didn’t arrive within the 5-7 days promised. Contacted them to be told my order hadn’t gone through despite them sending confirmation email and debiting my card. A month later and after numerous emails, I’ve still not had the refund I was promised despite the goods never having left their warehouse. Last email I saw me back at square one as they asked me for all my order details again despite all the information being on the existing email chain. Customer service mailbox now says it is full and my messages can’t be delivered. Do not order from this company unless you are content to be ripped off.”
“NEVER AGAIN. My order came and it was the wrong product sent an email to them twice haven’t heard nothing done a returns form on their website which sent me a scanner for when I send it off turns out the scanner what they sent is for jd returns So it’s not even going to them so now I’m stuck with sort of money thanks.”
“This company have no concept of customer service. An order on the the 19th of December still not arrived and email after email of lies. Phone them and auto system tells you the order is with the courier and a link will be sent in seconds...nothing. Then on hold for 11 minutes when the music cuts and you are left with what sounds like an open line, then the line is cut.
Auto chat tells me I should have the order delivered by the 24th December!! Countless emails telling me it is waiting for the courier, then it hasn't been picked yet, then it is with the courier and I can't get a refund, just don't accept the order ,then it has been lost in transit and they are refunding me even though part of the order is still available on line. Then the ultimate insult..a 10% reduction on my next order with a value over £100!!!! ANYBODY CAN GET THIS ONLINE!!!!
I will pursue this company for the rest of my natural life or until they get me my order or a suitable alternative.”
“They have scammed me, sent me wrong item so I returned, i even have an email saying they have received the item. Its been 20 days now and still no refund and ignoring my emails.”
“Took my money (£100) in store for a home delivery, product never delivered - they admitted this as an error on their part. They won’t send it out now and only way to get my £100 back is to go back in store - although shops shut due to lockdown so I can’t. So unhelpful and online service staff are very poor.”
“Still waiting for my order almost a month and still has not arrived! Quick to take over £200 worth of purchase but unable to dispatch the items on time before Christmas l! Other websites/stores have been able to do so. What is going on?”
“Still waiting for my order. Keep asking what the delay is and keep getting the same answer saying sorry for the delay and please be assured blah blah blah. Just tell me if it’s out of stock or give me a reason for the delay. I’m cernit one but assured”
“Ordered my wife's new coat and a few more bits totaling to 450 pounds on the 16th of november for her birthday on the 25th of november, also paid for 2 day delivery, it's now the 6th of December and I've repeatedly emailed and asked but nothing is happening, in been egnored and it's not even going to be here for xmas by the looks of things”
“TESSUTI is JD SPORTS !!! ordered on-line, everything showed in stock great I payed for the items all ok. Email saying your order is getting processed and will be with you soon. Great once again !! Everyday text saying sorry for delay we are getting your order ready !! 3 weeks later I get a email stating your order has been dispatched. Hmmm ok at least it’s on it’s way. Package arrived 2 out of 6 items in it and a message your order has been delivered. Phoned customer services demanded refund for missing items to which I got thank god. And said other items out of stock sorry. “Dear Tessuti Would it not be easier to contact the customer within 72 hours or update your systems so your items show on-line IN STOCK or OUT OF STOCK before they order? “ just a thought it wasn’t hard might defuse these bad reviews your getting. Anyone who would like to contact the customer service department direct contact no is 0161 393 7055.”
“Waited 4 weeks for my order and it got “lost” told me they would give me a full refund of £357 and they only refunded £125 will never order again!!!!!!!”
“Never received my parcel then told I would get and refund bye to different people then to phone back to days later to be told I am not getting a refund you are robbing people”
“I wouldn't buy from them again they give me a black friday discount size is too small they give me a refund instead of an exchange so I cant buy the same clothes for the discount price again plus no refund for delivery charge terrible service.”
“I returned my Kingsland trainers and 2 months later still no refund. Absolutely disgusting service, tracking shows they have the item too. Would never use again. 160 down the drain. thieving company”
“Joke 2 weeks plus waiting on item, it’s obviously not coming. Asked to be cancelled still not been domes. So god knows how long it will be till I get a refund!”
