The 1916 Company Reviews

Name: The 1916 Company
Address: 166 East Levering Mill Road, Bala Cynwyd, Pennsylvania
Rating: 4.96

5.0 Rating 742 Reviews

99 %

of reviewers recommend The 1916 Company

5.0

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

The 1916 Company 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente servicio y transparencia en la venta. El reloj se encontraba exactamente como había sido descripto. Volveré a comprar nuevamente.”

Helpful Report

Posted 4 months ago

“I’ve been researching watches the last few months and decided to the plunge. I made an appointment via the website and connected with Roey Del Rio at the Newark, DE store. I was interested in an IWC Pilot’s Watch Chronograph and although it wasn’t available in the store at the time, Roey arranged for it to be transferred from another location. When it arrived a couple of days later she contacted me to setup a time to come in. She also booked me a Rolex appointment to coincide with my visit. I came in yesterday and was warmly greeted by Roey. I had the pleasure the register interest in a couple Rolex’s with Victoria Ingram. Then Roey and I sat down to the look at the IWC. After the purchase we worked our way through the display cases to start dreaming about my next watch. Roey is a pleasure to work with. She’s bubbly and energetic with a passion for watches. I’ve been to a few ADs in search of one to earn my business. They can be stuffy and unresponsive (try getting an email response from Bucherer). I’m pleased to have found 1918 and Roey and look forward to working together in the future—perhaps as soon as the new Tudor Black Bay in all ceramic is available!”

Helpful Report

Posted 4 months ago

“Big fan of this store and the staff. Purchased multiple watches(Rolex, Tudor, Grand Seiko) from this location and it’s always an enjoyable experience. Freddy is an absolutely incredible sale associate and is always a pleasure to work with. Looking forward to giving them my business for years to come.”

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Posted 4 months ago

“Shirley was incredibly knowledgeable and was able to get the watch I requested. You’re in great hands working with her. I’ll absolutely be a lifelong customer.”

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Posted 4 months ago

“10/10 to my sale Valerie Wilshire. I would not have built a relationship if it wasn't for her. She is the best, will keep buying from her.”

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Posted 4 months ago

“"I had a fantastic experience at the store, thanks to Sarah Bayou. She was extremely professional and helped me find the perfect timepiece. Her knowledge and attention to detail made all the difference. If you're looking for a great watch and top-tier service, ask for Sarah!"”

Helpful Report

Posted 4 months ago

“Working with Lucas at The 1916 Company was an outstanding experience from start to finish. After submitting an inquiry through their website and being assigned to Lucas, he called me almost immediately to introduce himself, walk through the process, and answer all of my open questions. Once I decided to move forward, the level of service became truly white glove. Every concern I had was addressed professionally and promptly, and Lucas remained extremely responsive throughout the entire process. Since this was my first online watch purchase, I was hesitant at first, but he made the experience seamless and put me completely at ease. Because of the exceptional service and professionalism I received, The 1916 Company will be my main choice when purchasing a watch online. Highly recommend both Lucas and The 1916 Company as a whole.”

Helpful Report

Posted 4 months ago

“I met with Lindsay roughly 2 months prior who was absolutely amazing and helped me design two watches on my wish list. I texted her to make a change to one of my watches and 2 days later she messages me that a watch was available. Lindsay was incredible throughout my entire experience and everyone at 1916 was so kind. I can’t recommend Lindsay enough for your watch needs.”

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Posted 4 months ago

“Best service I’ve received from a Rolex AD”

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Posted 4 months ago

“At 74 years old this is my first Rolex. Victoria was extremely helpful and very impressive with her product knowledge.”

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Posted 4 months ago

“We enjoy all our visits to the Ardmore store with our sales associate Mariel Veras. She’s just a great associate who even anticipates our needs- she knows what we want before we do. All the Ardmore store staff are friendly and helpful and the store is beautiful.”

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Posted 4 months ago

“Great experience with 1916 and the purchase of a new watch. Lucas was fantastic to work with and extremely helpful finding exactly what I was looking for.”

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Posted 4 months ago

“The company and representative in Denver was excellent to work with on my purchase. Friendly, helpful and easy to work with on my purchase. I was out of town when I received the call and they held the piece until I returned. Would work with them on the next watch.”

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Posted 4 months ago

“Megan is a rockstar and converted me from someone who would never get a preowned watch.”

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Posted 4 months ago

“Very pleased with my experience purchasing online from the 1916 company! I wanted an older 40mm pre-"super case" Submariner because they just fit my wrist better. The freshly serviced watch arrived in a timely manner looking absolutely brand new and running perfectly on the time-grapher. Price was reasonable when considering the cost of a Rolex service and the peace of mind regarding authenticity. Customer support during the purchase process was top-notch, answering all of my questions in a timely manner. Will be a repeat customer for sure.”

The 1916 Company 5 star review on 5th May 2026

Helpful Report

Posted 4 months ago

“I had an excellent experience purchasing a watch from Alex. From start to finish, everything was handled smoothly and professionally. Communication was clear and prompt, and Alex was very helpful in answering all my questions, which made the whole process feel easy and stress-free. The transaction itself was seamless, and the watch arrived exactly as described—well-packaged and in great condition. It’s clear that Alex takes pride in providing a high level of service and ensuring customer satisfaction. Thank you!”

Helpful Report

Posted 4 months ago

“Great experience with The 1916 Company, especially Yelena. The whole process was easy, straightforward, and stress-free. I’ve been looking for the right Rolex for years, and she really listened and helped me get exactly what I wanted. Highly recommend working with her.”

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Posted 4 months ago

“Very good customer service, Phil is very attentive, and they got a limited series watch almost sold out everywhere.”

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Posted 4 months ago

“I loved working with Natalie Goldberg. She was extremely professional, knowledgeable, and extremely helpful through the entire process. I would highly recommend her and the 1916 company for your next watch purchase.”

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Posted 4 months ago

Hi Jack, Thank you so much for your kind words. We’re thrilled Natalie Goldberg helped make your experience with The 1916 Company exceptional. We’ll be sure to pass along your appreciation. We’re grateful for your recommendation and look forward to assisting you again in the future. Warm regards, The 1916 Company

Posted 4 months ago

“I’ve had an outstanding experience with 1916 Company over the past year. It’s always a pleasure working with Ryan—she is incredibly helpful, knowledgeable, and makes the entire process seamless from start to finish. She has assisted me with two purchases within the last 12 months, and each experience has been nothing short of exceptional. This is truly a place we love visiting. The atmosphere, level of service, and overall experience keep us coming back. Highly recommend to anyone looking for a top-tier jewelry buying experience.”

Helpful Report

Posted 4 months ago

Hi Mike, Thank you so much for sharing your experience. We’re thrilled to hear Ryan has consistently provided you with helpful, knowledgeable, and seamless service. We truly appreciate your continued trust and look forward to assisting with your next purchase. Warm regards, The 1916 Company

Posted 4 months ago

The 1916 Company is rated 5.0 based on 742 reviews